Shell Aviation offers a number of different courses addressing subjects of importance to the Aviation Industry. These include:

The Aviation Competence & Education (ACE major)

The Aviation Competence & Education (ACE) provides personnel working in the Aviation Fuelling business with a basic knowledge of all facets of Aircraft fuelling.

The course incorporates a structured series of modules with clear concise training material, informative video presentations, training needs analysis and documentation, programme development, plus refresher courses and assessments. Practical exercises and assessments ensure that the knowledge is absorbed and operator skills are proven in practice.

The course is offered either as a traditional taught course delivered by Shell Aviation consultants, or alternatively in a series of self-learning computer modules.

Train The Trainer

This three-day course provides the user with the ability to deliver for example, the ACE training in-house. The course syllabus includes communication techniques, the skills training process, recall & retention and assessment skills.

The Operations Training Course

This focuses more deeply on the specifics of fuelling operations, and is delivered as a combination of classroom and on-site teaching at one of Shell’s worldwide facilities. Courses are conducted mainly in English as standard, but are also available in other languages.

The Famous Fuel Tech Course

Offers deeper insight in advanced Quality Control, product knowledge and covers more technical issues concerning various aviation products and their use.

The Supervising for Safety Course

Targets Aviation Operations Supervisors, and helps them understand their role in managing safety in the aviation workplace.

Others

Shell Aviation also offers competency assessment tools to customers; WINGS, a general competency program, and CAF, an HSE competency program. Both of these assist management in profiling employees, deciding which competence levels they have reached, and identifying gaps in their knowledge.

Courses are also custom designed based on specific customer needs and can cover all aspects of the supply chain, from the refinery to the wing-tip. As innovative training methods are developed, improvements and revisions are made to the programme and new materials produced. These are incorporated into the refresher programme together with updates to include developments in operating procedures and standards as they occur. This ensures that operators are always trained to the current standards.

Training systems are available in multiple languages, using multi-lingual presenters and assessors. Training may be delivered by Shell Aviation or self-delivered by Aviation fuelling companies to their own staff. Whether Shell Aviation courses are delivered at the trainees’ workplace, or at Shell training centres, the benefits are always quickly secured. Training may be delivered by Shell Aviation or self-delivered by Aviation fuelling companies to their own staff.

Whether Shell Aviation courses are delivered at the trainees’ workplace, or at Shell training centres, the benefits are always quickly secured.

Case Study: Training for Argentina

Shell Aviation not only provides comprehensive training for staff at several levels, but also offers a training consultancy service for customers that have a Technical Service Agreement (TSA) with Shell. Operations Training Courses are created especially to satisfy the specific demands of our TSA customers.

Most recently, a course was conducted in Spanish to meet the needs of the customer. The course is now being held bi-annually and gives both operational and technical staff the opportunity to find out about some of the technical aspects of aviation operations at airports and depots.

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