24/7 Advice and Support
If issues do arise, our team of technical experts is on hand 24/7 to provide the advice and support you need to ensure that small problems do not escalate into bigger issues that cause delays, cost money and impact on your customers.
Even with a well-defined operating system, questions can arise. Our technical team is on hand to advise on the application of the Shell Aviation Operating System, contained in our detailed set of manuals. This can range from use of the operating system in specific circumstances relevant to your operations to support on the implementation of new updates and procedures.
Expert Fuels Quality Control Advice
Fuel quality or contamination issues have the potential to have a major impact on your operations, leading to delays and possible stock-out situations.
Our Fueltec team is a 24/7 global network of specialists available to provide a rapid response to help you resolve any fuel, technical and quality control issues quickly and effectively. Problems we can help you deal with include demurrage, product downgrades and fuel contamination.
The Fueltec team draws on Shell’s technical knowledge, gained over 100 years in the aviation fuel industry, and is supported by the Shell Global Solutions team. Services provided include:
- Troubleshooting and problem investigation
- Full fuel specification testing and interpretation
- Sophisticated analysis of fuels and deposits
- Studies of relationships between performance and composition
- Evaluation and approval of new supply sources for aviation fuels
- Development, implementation and training in procedures for aviation fuel quality control, from refinery to wing-tip
Our team draws on extensive experience of managing fuelling operations around the world. We can guide you on selection and use of equipment for the handling of fuels and special products, based on the Shell Aviation Operating System.
Consultancy on Fuelling Vehicles
Our team can provide you with advice on all aspects of your fuelling vehicles. This support ranges from selecting the right specification of vehicle to suit your business, to assistance with procurement, evaluation of tenders, on site commissioning and operational training.