Shell Aviation Technical Services and Consultancy

With over 100 years of experience in fuel management and airport operations around the world, Shell Aviation Technical Services and Consultancy provides a comprehensive range of technical support and consultancy services designed to keep your operations running safely, reliably, and efficiently enabling you to achieve your business goals.

Find out more about our full suite of technical support and consultancy services tailored to meet your specific business needs.

Technical Services and Consultancy Offerings

Manuals

Our suite of comprehensive manuals and procedures provides detailed guidelines on how to implement standards set by regulatory bodies such as the Joint Inspection Group (JIG), American Society for Testing and Materials (ASTM) and the Energy Institute (EI). Each manual is updated as required to ensure your operations are aligned with the latest procedures, helping to minimise risk and maintain safety and efﬁciency.

Shell Airport Operations Manual (SAOM)
Shell Aviation Quality Assurance Manual (SAQAM)
Shell Aviation Maintenance Manual (SAMM)

Inspections

Our inspection offer includes thorough inspections and audits against Shell Aviation Operating Manual, JIG Inspections, and JIG HSSE MS Audits. It is designed to help you achieve full compliance with industry standards and be prepared for inspections by local regulatory authorities and airline customers. Following the inspection, a face-to-face management de-brief and written inspection report are provided to review findings and monitor gap closure.

Learning Academy

Our Training Academy provides a complete range of trainings across operations, HSSE, product quality, sustainability, and ﬁltration. It is designed to develop and improve competencies of frontline operators, supervisors, and management level.

Our offer includes a ﬂagship Aviation Competence Education Programme (ACE); Operations Excellence Training Courses (OETC Level 1 and Level 2 ); Fuels Technical Training Courses (FuelTec Level 1 and Level 2); HSSE Leadership Courses; Train the Trainer; and Permit to Work Courses. Furthermore, we provide bespoke training tailored to the development needs of your frontline.

Technical Advisory

Even with the most robust systems and procedures, issues that could impact your operations can still occur. Our team of technical experts are available 24/7 to provide support on your issues and advice on regulatory changes and industry updates. Through our bespoke advisory services, we deliver tailored solutions and innovative approaches designed to address your specific needs. We also offer a complete range of publications, bulletins, and webinars to keep you informed of the latest developments across the aviation industry.

Health Safety Security and Environment

Health Safety Security and Environment are among the most critical areas of any aviation refuelling operation. Any shortcomings can have a real impact on the wellbeing of your workforce and customers, cause huge damage to your reputation or, in extreme cases, prevent you from doing business. The core of our HSSE offer includes HSSE Management System Consultancy; JIG HSSE Management System Audit, HSSE Leadership Training Courses; and support with robust incident investigations and reviews.

Rewards Programme

Our rewards programme recognises customers for their loyalty. Members can beneﬁt from privileges such as access to preferential rates with key suppliers and partners working with Shell Aviation; strategic insights into future developments in Aviation industry related to sustainability, digitalisation; ﬁltration; connects with industry partners through customer conference and many more. Our current rewards partners include: