Engaging with communities

We engage with communities to help us understand their needs and expectations. This engagement enables us to identify and manage impacts from our activities and provide access to remedy. Engagement is a continuous process that helps us improve our decision-making and performance. Shell's Safety, Environment and Asset Management (SEAM) Standards are designed to help us to operate responsibly and avoid or minimise any potentially negative environmental and social impacts that may result from our operations.

Communities can raise concerns in a number of ways. At large projects and assets, community engagement practitioners act as a bridge between local communities and our operations. Community feedback mechanisms allow us to receive, track and respond to questions and complaints.

Our SEAM standards require us to apply special procedures in situations involving involuntary resettlement, cultural heritage, Indigenous Peoples or operations in environments with high or unusual social risks.

Social investment is our focused contribution to communities in countries where we work. Our social investment programmes help tackle important social issues, strengthen relationships with our local communities and build trust in Shell.

Case study: Investing in skills to help build the energy system of the future

Location: UK

Key facts: The Shell UK SkillsTransition programme aims to help 15,000 people into jobs with a focus on the energy transition by 2035.

In alignment with the social investment strategy, Shell UK is helping to upskill, reskill, and empower people to take advantage of emerging opportunities in the energy sector. Shell invests in several initiatives across the UK, including Energy Skills Transition Hubs in Aberdeen and Fife in Scotland, and Pembrokeshire in Wales. The hubs provide teaching space and equipment demonstrating the latest energy technologies. Providing students with the opportunity to learn and refine critical industry skills.  These include welding and fabrication workshops, virtual control room facilities and lessons in nano grid design technology.  By expanding regional training capacity and tailoring learning to meet workforce needs and industry demand, the hubs play a vital role in building the skilled talent required to support the UK’s net zero ambitions. Together, these initiatives strengthen local capabilities, open new opportunities for workers and students, and help ensure that communities across Scotland and Wales can actively participate in – and benefit from – the evolving energy landscape.