- Attempted to log in to the Customer Lounge, which is no longer available and has been replaced by the new Customer Portal
- Attempted to access the old Safety Data Sheet (SDS) search facility on the Customer Lounge which is no longer accessible and has been has been replaced by a new SDS search tool here on shell.com.
Access to Customer Portal
You should have received a welcome email for the Customer Portal with your personalised link to enable you to access the portal for the first time and to set a new memorable password.
- If you have not received your welcome email please speak to your Customer Centre contact.
- For future convenience please remember to delete your old Customer Lounge bookmark and replace it with the Customer Portal login page.