Customer portal

Simple and efficient online experience

The Customer Portal’s modern, clean user interface and clear, intuitive sections mean online order and account management activities can be completed quickly and efficiently.

Order management

Placing orders online follows a simple, three-step process while useful tools such as the Reordering functionality speed up the task of placing repeat or similar orders.

A range of tracking and reporting tools make it easy to review order history, track order status and display, filter and download order reports. Data is real-time, straight from our ERP system.

Shell chems customer portal account management

Account management

Account management functionality in the Customer Portal provides secure access to real-time financial information including invoice details, invoice status and history.

It allows you to quickly check on invoices raised, due or overdue, to download invoice data reports or raise a query against an invoice – all within the Portal.

Safety and product information

Download general safety information as well as specific information tailored to the products you buy.


Quick start guide

Support for users – Quick Start Guide

Download an interactive Quick Start Guide that guides you through the Customer Portal features and functionality and the essential order management tasks – available in a number of different languages:

Apply for access

Existing customers that would like access to the Customer Portal should contact their normal Shell Chemicals Customer Centre contact.

More in Chemicals

Chemicals products portfolio

Countless products that we all use every day in our homes, our cars, at work or while we relax owe their beginnings to the petrochemical ‘building blocks’ we manufacture and supply to our industrial customers.

Doing business with us

Shell chemicals companies are major suppliers of bulk petrochemicals to large industrial customers. In this section you will find essential information on how to do business with us.