skypad data exchange
Image taken pre-COVID-19 impact

London, United Kingdom - Shell Aviation has introduced end-to-end digital integration with airline customers through Shell SkyPad, its tablet that connects pilots and apron operators with cloud-based computer systems. The development marks the next step in Shell Aviation’s ambitions for a fully digitised refuelling operation, harnessing technology to maximise efficiency and accuracy across all aspects of the process.

The new functionality of Shell SkyPad Data Exchange enables compatibility with a wide range of airlines’ own digital platforms, allowing integration with airline systems that adhere to IATA Fuel Data Standards. Alongside this, Shell SkyPad has been enhanced with a new real-time communications tool. This enables instant contact between the apron operator, the pilot and the back offices, allowing them to electronically track, update and exchange fuel figures throughout the refuelling process.

From an airline perspective, Shell understands that the currency of refuelling is seconds. Airlines integrating Shell SkyPad Data Exchange can save up to 13 minutes1 during the refuelling process, which can minimise delays in turnaround time and associated costs. Shell SkyPad Data Exchange can also deliver fuel savings by optimising refuelling through improved data accuracy by up to 90%2 . This offers the potential to unlock significant financial savings across an airline’s fleet by avoiding expenditure on unnecessary fuel.

Thomas de Boer, Head of Operations at Shell Aviation states: “With the global aviation industry facing its most significant challenge in history as it starts to recover from the impact of the COVID-19 pandemic, we’re not content with being simply ‘another supplier’. Minimising delays in aircraft turnaround times and errors in data transmission are two aspects that contribute towards profitability. By improving communications between pilots and apron operators, this latest innovation will help to deliver smoother and safer operations for our airline customers, using digital technologies to maximise efficiency and accuracy across the refuelling process.”

Shell SkyPad, developed in collaboration with software applications specialist SAP, is already benefitting many of Shell’s airline customers across its global refuelling network. International operator Lufthansa is the first customer to integrate Shell SkyPad Data Exchange into their systems.

Kai Liedtke, Head of Fuel Purchasing Lufthansa Group, commented: “Shell SkyPad Data Exchange, a solution jointly developed between Shell, SAP and Lufthansa, is another important step into fully digitalizing and automating the apron. The established real-time communication makes the fuelling process significantly safer, faster and more efficient. We strongly believe in the innovative approach of Shell SkyPad Data Exchange and are convinced that this will make a significant difference on the e-fuelling market.”

The real-time communication offered by Shell SkyPad Data Exchange means that aircraft do not need to be on stand as long. From the initial fuel order from the pilot to take-off, the exchange between Shell SkyPad and an airline’s own system means that potential issues during critical moments of the refuelling process can be predicted and averted. The transmission of progress milestones throughout the entire process delivers flexibility, transparence and reliability. The airline knows instantly when fuelling has begun and finished and receives a notification of the final fuel volume right after uplift is completed. In addition, the pilot does not need to leave the cockpit to speak to the fueller in person.

Having Shell SkyPad technology distributed around the world enables Shell Aviation to instantly connect to airlines’ systems at any of the participating airports based on a single integration. This means Shell Aviation can offer a simple, paperless solution to its customers, which has added safety benefits during this time when social distancing is paramount to contain COVID-19, with no additional admin required per location. In addition, Shell SkyPad is safe to be used anywhere on the apron, anywhere in the world: from the smallest airports to some of the world’s largest, where multiple refuelling trucks and data sources need to be captured.

1 Based on observed and recorded performance by ground operators using Shell SkyPad Data Exchange at Manchester Airport in November 2019.
2 Based on observed and recorded performance by an international airline at a number of airports.

Notes to Editors:

  • Photo guidance: please use the following disclaimer if the accompanying Shell photo is used – ‘Photo taken pre-COVID-19 impact’.
  • Read more about Shell SkyPad here.


Nicola Arthur, External Relations Adviser
T: +44 207 934 2561

About Shell Aviation:

  • With one of the most extensive refuelling networks in the world Shell Aviation supplies fuel, lubricants, and sustainable solutions in over 60 countries, Shell Aviation’s customers range from private pilots to the world’s largest airlines. Its diverse range of world-class fuels, lubricants and services to all aircraft types includes jet fuel and avgas for turbine engine and piston engine aircraft operators respectively, as well as its AeroShell® range of engine oils, fluids and greases.
  • At Shell Aviation we trade more jet fuel than almost anyone else in the world. Our world-class supply chain has been built to ensure that wherever we serve our customers, they can count on a secure supply of quality fuel. We pride ourselves on operational efficiency and are constantly looking for new and better ways to give our customers more time flying.
  • Shell Aviation strives to be a leader in the transition to low carbon aviation fuels and pursues a strategy of avoid, reduce and offset to manage carbon emissions for its customers.
  • Further information can be found on Shell Aviation.

Royal Dutch Shell plc

Royal Dutch Shell plc is incorporated in England and Wales, has its headquarters in The Hague and is listed on the London, Amsterdam, and New York stock exchanges. Shell companies have operations in more than 70 countries and territories with businesses including oil and gas exploration and production; production and marketing of liquefied natural gas and gas to liquids; manufacturing, marketing and shipping of oil products and chemicals and renewable energy projects. For further information, visit

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