For registered owners, ownership is registered by the depositary bank and is evidenced by an account statement, provided by the depositary. Registered owners may request a physical certificate issued by the Depositary Bank and receive dividends, and proxy materials directly from The Bank of New York Mellon. To have a physical certificate issued, complete, sign and return the tear-off portion of the account statement or contact The Bank of New York Mellon as indicated above.
Owners of Royal Dutch Shell ADSs that are registered in the "nominee name" or "street name" of a bank, broker or other institution that holds such securities for the accounts of others are considered beneficial owners. ADSs held in this form are book-entry securities, where the beneficial owner’s interest is recorded in an account held by the institution rather than by registration with the ADS depositary.
Major benefits of book-entry ownership are the elimination of problems associated with paper certificates such as storage, safety of securities or cost and inconvenience of replacement. Book-entry ADSs eliminate the requirement for physical movement of certificates at the time of sale or transfer of ownership. Investors purchasing ADSs through a broker who wish to become registered owners must specifically direct the broker to register the shares with the ADS depositary. If you choose to have a certificate issued, please contact The Bank of New York Mellon.