Shell MarketHub
Via this page you can find contacts for Shell MarketHub.
Note: Please click on the appropriate tab for your Business
Lubricants
Fuels
| Country | Telephone Number | |
|---|---|---|
| Belarus | NA | zapros-B2B-ru@shell.com |
| Canada | 1-877-663-7358 | fuelsenquiries-ca@shell.com |
| China | NA | generalpublicenquiries-CN@shell.com |
| Hong Kong & Macau | 24979717 | fuelsenquiries-hk@shell.com |
| Hungary | NA | info-hu@shell.com |
| India | NA | fuelsenquiries-in@shell.com |
| Indonesia | NA | Bahanbakarindustri-info-id@shell.com |
| Oman | NA | feedbackandissues-om@shell.com |
| Pakistan | NA | commercialfuelsenquiries-pk@shell.com |
| Philippines | +632 8 789 3514 | fuelsenquiries-ph@shell.com |
| Russia | NA | salesretail-ru@shell.com |
| South Africa | Tel: +27 860 142 246 | fuelsenquiries-za@shell.com |
| Thailand | +66 2 6579797 | fuels-th@shell.com |
| Turkiye | NA | ticariyakitlar@shell.com |
| UAE (Commercial Fuels) | 8000 3570 4494 | Orders-ae@shell.com |
| USA | 866 447 4355 Option 5 | ssc@shell.com |
| Malaysia | 1300 22 0003 | fuelsenquiries-my@shell.com |
| Singapore | Tel: +65 6265 5331 | fuelsenquiries-sg@shell.com |
Shell Fleet Solutions
| Country | Telephone Number | |
|---|---|---|
| Netherlands | N/A | Please contact your Account Manager for content queries For technical support, please contact |
| Netherlands | N/A | nl-shellcard@shell.com |
CRT Homebase
| CRT Homebase Market | Telephone Number | |
|---|---|---|
| Poland | NA | dostawy_hurtowe@shell.com |
| (PLI025) | ||
| Hungary | +3614801111 | kartyatiltas-hu@shell.com |
| Netherlands | 0900 20 22730 | nl-shellcard@shell.com |
| Oman | +968 24570200 | orders-om@shell.com |
| Belgium | +32 25 089 211 | Generalcardrequests-be@shell.com |
| Czech | +420844194264 | dotazy-CZ@shell.com |
| ZA (South Africa) | 0860 266 666 option 2 | SSA-HOMEBASEENQURIES-ZA@SHELL.COM |
| HK (Hong Kong) and MO (Macau) | 3071 3227 | crtfuels-hk@shell.com |
| PH (Philippines) | 63287893514 | fuelsenquiries-ph@shell.com |
| fuelsorders-ph@shell.com | ||
| TH (Thailand) | 6626579797 | fuels-TH@shell.com |
| MY (Malaysia) | 1800 88 6329 | crtfuels-my@shell.com |
Retail
| Country | Telephone Number | |
|---|---|---|
| Austria | +43 (0) 810 500 008 | info-at@shell.com |
| Benelux (BE) | 02 508 92 88 | retailenquiries-BE@shell.com |
| Benelux (LUX) | 2637 5961 | retailenquiries-LU@shell.com |
| Benelux (NL) | 0900 – 202 2720 | retailenquiries-NL@shell.com |
| Bulgaria | 0800 13 480 | shellzapitvane-bg@shell.com |
| Canada | 1-877-599-5008 (Retail – Account Enquiries) | Retailenquiries-ca@shell.com |
| 1-877-991-3424 (GBW – Account Enquiries) | GBWenquiries-ca@shell.com | |
| Czech Rep | CSinfo-cz@shell.com | |
| France | 0969 328 115 | stationsservices-FR@shell.com |
| renseignementsstationsservices-FR@shell.com | ||
| Germany | +49 (0)40 80 90 80 5 10 | info-de@shell.com |
| Hong Kong | +852024979768 | retailenquiries-hk@shell.com |
| Hungary | +36 1 480 1053 | halozatirendelesek-hu@shell.com |
| halozatikerdesek-hu@shell.com | ||
| India | 91 44 43442812 / 91 44 30991113 | fuelsenquiries-in@shell.com |
| Indonesia | +62 21 2997 2010 | Ritel-info-id@shell.com |
| Macau | 0800 789 (Macau) | retailenquiries-hk@shell.com |
| Malaysia | +603 1300 22 0023 | retailenquiries-my@shell.com |
| Oman | 00968 24570200 | Orders-om@shell.com |
| Pakistan | 021-111-544-344 | retailenquiries-pk@shell.com |
| Philippines | 7893516 (Metro Manila Line) 1800-1888-9079 (Pldt Toll Free Line) 1800-5777-2333 (Bayantel Toll Free Line) 1800-8976-2800 (Globelines Toll Free Line) | Retailenquiries-ph@shell.com |
| Poland | zapytaniaretail-pl@shell.com | |
| Russia | +7 499 922 4103 | zakaz-AZS-ru@shell.com |
| zapros-AZS-ru@shell.com | ||
| Slovakia | CSinfo-sk@shell.com | |
| South Africa | Tel: 0860 142 245 Enquiries Fax: 0800 999 783 | retailenquiries-za@shell.com |
| Switzerland | +41 (0) 840 261 300 (DE) | info-ch@shell.com (DE) |
| +41 (0) 840 261 300 (FR) | renseignements-ch@shell.com (French) | |
| Thailand | Tel: +662-6579666 Enquiries Fax: +662-6579714 | retailenquiries-th@shell.com |
| Turkiye | bayisorular-tr@shell.com | |
| UK | Retailenquiries-uk@shell.com | |
| Licensed Markets | - | lynsey.hadfield@shell.com |
| USA | 866 447 4355 Option 5 | ssc@shell.com |
Distributor
| Location / Business | Phone | |
|---|---|---|
| Arcelor Mittal | - | grandscomptes-fr@shell.com |
| Argentina | +54 (0) 810 999 7435 | shelldirecto@shelldirecto.com.ar |
| Austria | +49 40809080508 | handel-schmierstoffe-anfragen-de@shell.com |
| Belgium | +32 (0) 25089808 | Distributeurs-BNL@shell.com |
| Brazil | +55 (0) 300 788 1045 | SBRASOP-Distribuidores@shell.com |
| Canada | +1 877 497 4377 | Distributorenquiries-ca@shell.com |
| Colombia | +58 1 6404000 (ext. 4487, 4484, 4485, 4486) | shell.pedidosla@shell.com |
| Egypt | +202 2755 7555 | SME-Lubricant-CSC@shell.com |
| France | +33 (0) 800003616 | distributorenquiries-FR@shell.com |
| Germany | +49 40809080508 | Kundenportal-DE@shell.com |
| India | +91 4443442700 / +91 4430914700 | lubesenquiries-in@shell.com |
| Indonesia | +62 8041801010 | Pelumas-ID@shell.com |
| Italy | +39 848780380 | richiestelubrificanti-it@shell.com |
| Luxembourg | +352 31 11 41 722 | Distributeurs-BNL@shell.com |
| Malaysia | +60 1300 22 0003 | Lubes-MY@shell.com |
| Netherlands | +31 (0) 9002022760 | Distributeurs-BNL@shell.com |
| Norway | +47 22665200 | drivstoffhenvendelser-no@shell.com |
| Pakistan | +92 21 111 678 876 | lubricantsenquiries-pk@shell.com |
| Philippines | +63 2 878-8989 (Metro Manila Line) +63 1800-10000-2222 (PLDT TOLL FREE LINE) +63 1800-5222-2222 (Bayantel TOLL FREE LINE) +63 1800-8976-2700 (Globelines TOLL FREE LINE) | lubesenquiries-ph@shell.com |
| Process Oils, Base Oils & Waxes (POBOW) | Contact your Marketing focal point | - |
| Russia | +7 4999232107 | Zapros-b2b-ru@shell.com |
| South Africa - Fuels | +27 (0) 860142246 | Fuelsenquiries-za@shell.com |
| South Africa - Lubricants | +27 (0) 8604674355 | Lubesenquiries-za@shell.com |
| South Korea | +82 516205183 | HSOC-Customer-Service-Centre@shell.com |
| Spain | +34 902401616 | CSC.Espana@shell.com |
| Thailand | +66 2 657 9600 | lubricantsenquiries-th@shell.com |
| Turkey | +90 444 1 503 | madeniyagsiparis-tr@shell.com |
| UAE (Macro Distributor) | 8000 3570 4494 / +60 383168800 (outside UAE) | MD-MECAS-CSC@Shell.com |
| UK | 448 708 500 924 | DistributorsUK@shell.com |
| Venezuela | +58 (0) 500SHELLVE(7435583) | pedidos-sac@shell.com |
| Vietnam | +84 838240300 | customerservice.vn@shell.com |
| Wartsila | - | customerservice.vn@shell.com |
| Location / Business | |
|---|---|
| Latin America via CSC Manila | MD-LATAM-CSC@Shell.com |
| Middle East via CSC Manila | MD-MECAS-CSC@Shell.com |
| India via CSC Manila | MD-South-Asia-CSC@Shell.com |
| South East Asia via CSC Manila | MD-SEA-CSC@Shell.com |
| Australia via CSC Manila | MD-VIVA-AUS-CSC@Shell.com |
| Europe North via CSC Krakow | MD-EUAF-CSC@Shell.com |
| Europe South via CSC Krakow | MD-EUAF-CSC@Shell.com |
| Africa via CSC Krakow | MD-EUAF-CSC@Shell.com |
Aviation
Aviation Fuels
| Location / Business | Phone | |
|---|---|---|
| Asia Pacific and Middle East | For unscheduled fueling, please call: +44 207 026 3268 or +63 23490 8007 | Aviation-APME@shell.com |
| Europe and South Africa | For unscheduled fueling, please call: +44 207 026 3268 or +63 23490 8007 | Aviation-EUSA@shell.com |
| North America and Latin America | For unscheduled fueling, please call: +44 207 026 3268 or +63 23490 8007 | Aviation-Americas@shell.com |
Aviation Lubricants/AeroShell
| Location/ Business | Phone | |
|---|---|---|
| Asia Pacific and Middle East | +65-6670 9636 | Aeroshell-APAC@shell.com |
| North America and Latin America | +1-833-440-9400 | SSSC-Aeroshell-Americas@shell.com |
| BOL: SLUBE-AeroShell-orders@shell.com | ||
| Europe, Middle East and South Africa | SSSC-Aeroshell-Support-EMEA@shell.com |
If your country is not listed, please use the contact details for your region stated under Macro Distributor (MD).