Respectful engagement with local communities is critical to the success of projects and long-term operations. We need to understand the priorities and address the concerns or grievances people may have.
It is important to us that people in communities are able to contact Shell, give feedback and receive a response or action from us. We have implemented “community feedback procedures” at major operations and projects to receive, track and respond to questions and complaints from community members before they can escalate.
In South Korea, for example, the local community was concerned about noise levels from the construction of the Prelude floating LNG plant. We responded by installing industrial silencers to reduce disturbance from the shipyard. Read more about this story.
In Colombia we engaged with local communities located along the Caribbean coast to understand their concerns around safety whilst fishing at sea. Following these engagements a programme sponsored by Shell, fishermen and women from Colombia’s coastal communities have adopted new safety practices designed to reduce risk. Read more about this story.
We have also worked with IPIECA (the global oil and gas industry body for environmental and social issues) to include our experience in managing community feedback in publicly-available guidance documents and toolkits. This helps our industry to improve its management of community concerns.