Frequently asked questions by shareholders

Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA

Freephone: 0800 169 1679 (UK only)
Telephone: +44 (0) 121 415 7073
Fax: +44 (0) 1903 833168

Website: www.shareview.co.uk for online information about your holding. (Shareholder reference number will be required – shown on your share certificates, tax vouchers or your Shell Nominee Statement.)

Registered shareholders or shareholders in the Royal Dutch Shell Nominee Service can visit the Equiniti website at: www.shareview.co.uk.

It may be that you have moved address and not advised the Registrar. Please contact Equiniti and if necessary advise them in writing of your change of address. You can also arrange to have your dividends paid direct to your bank account, please contact Equiniti for further information.

Please contact Equiniti who will arrange for a replacement.  In most cases a fee is charged for a replacement cheque. You can also arrange to have your dividends paid direct to your chosen bank/building society account. Please contact Equiniti for further information.

Dividends are usually paid quarterly in March, June, September and December.

Please visit our financial calendar for further information.

With effect from the fourth quarter 2017 Interim Dividend, the Dividend Reinvestment Plan (“DRIP”) provided by Equiniti Financial Services Limited (“EFSL”), part of the same group of companies as Royal Dutch Shell’s Registrar, Equiniti Limited, were re-introduced. Shareholders interested in joining this DRIP can find more information online at www.shareview.co.uk/info/drip or by contacting Equiniti.

The dividend reinvestment options offered by ABN AMRO Bank N.V. and The Bank of New York Mellon were also re-introduced at this time and shareholders interested in these options should contact the relevant provider.

To be eligible for the next dividend, shareholders must make a valid election before the published date for the close of elections for that dividend.

Royal Dutch Shell plc (the “Company”) operated a Scrip Dividend Programme (the “Programme”) from the first quarter interim dividend for 2015, however the Company announced on November 28, 2017 the cancellation of the Programme with effect from the fourth quarter 2017 interim dividend. The cancellation meant that the fourth quarter 2017 interim dividend and future dividends will be settled entirely in cash, rather than the Company offering a share-based alternative.

Yes, please visit our buying or selling Royal Dutch Shell Shares section for further details.

This could be because you have more than one account shown on Royal Dutch Shell's share register. If you would like to amalgamate your accounts to ensure this does not happen in the future, please contact Equiniti.

Yes, consolidated tax vouchers will be sent by the Company's Registrar to all registered shareholders in March each year. This is becoming an increasingly common practice for listed FTSE companies.  If you have any queries about your tax voucher please contact Equiniti on 0800 169 1679 (UK) or +44 121 415 7073.

Please contact Equiniti who will be able to arrange a replacement certificate for you. You will need to complete an indemnity which covers Royal Dutch Shell for any loss arising from a dispute over ownership of the shares and there may be a charge for this.

If you are a member of the RDS Corporate Nominee Service your shares are not held in certificated form.

For Royal Dutch Shell "A" and "B" London share prices from 20th July 2005 to the present date, and for Shell Transport and Trading share prices from 1949 to July 2005, please contact Shareholder Relations in London on: +44 (0)20 7934 3363 or email: royaldutchshell.shareholders@shell.com.

For Royal Dutch Shell "A" and "B" Amsterdam share prices from 20th July 2005 to the present date, and for historical Royal Dutch Petroleum share prices please contact Shareholder Relations in The Hague on: +31 (0)70 377 1365/4088 or email: royaldutchshell.shareholders@shell.com.

Class A ordinary shares and Class B ordinary shares have identical rights, except related to the dividend access mechanism, which applies only to the Class B ordinary shares. For more information see Differences between A and B shares.

Please visit our financial calendar for further information.

Please visit our financial calendar for further information.

ADS stands for an American Depositary Share. ADSs are listed on the NYSE under the symbols RDS.A and RDS.B. Each ADS represents two ordinary shares, two A Shares in the case of RDS.A or two B Shares in the case of RDS.B. ADS ownership is evidenced by American Depositary Receipts or ADRs.

An ADR is a negotiable U.S. certificate representing ownership of the ADSs in a non-U.S. corporation. ADSs are quoted and traded in U.S. dollars in the U.S. securities market. Also, the dividends are paid to investor in U.S. dollars. ADSs were specifically designed to facilitate the purchase, holding and sale of non-U.S. securities by U.S. investors, and to provide a corporate finance vehicle for non-U.S. companies. ADSs can be held in book-entry form or as a physical certificate.

An ADR is a negotiable certificate issued by a depositary bank representing a specific number of shares of a non-U.S. company traded on a U.S. stock exchange. An ADS is the share issued under the ADR agreement which is actually traded. In many cases the terms ADR and ADS are used interchangeably.

The Bank of New York Mellon (BNYM). The depositary bank plays a key role in the process of issuance and cancellation of ADSs. It also maintains the ADS holder register and distributes the dividends in U.S. dollars. The Bank of New York Mellon is a DTC (Depositary Trust Company) participant as are brokers and dealers, other banks, trust companies and clearing houses.

For additional general information, please visit The Bank of New York Mellon's website at

DR Profile: Royal Dutch Shell - A Shares http://www.adrbnymellon.com/dr_profile.jsp?cusip=780259206

DR Profile: Royal Dutch Shell - B Shares http://www.adrbnymellon.com/dr_profile.jsp?cusip=780259107

Registered holders wishing to access their account with The Bank of New York Mellon (BNYM acts as both ADS depositary bank and registrar):

BNY Mellon Depositary Receipts
P.O. Box 43006
Providence, RI 02940-3006
USA

Overnight correspondence should be mailed to:
BNY Mellon Depositary Receipts
250 Royall Street
Canton, MA 02021
USA

Toll Free # for Domestic U.S. Calls:
1-888-737-2377

Number for International (outside the U.S.) Calls:
201-680-6825

Website: http://www.bnymellon.com/shareowner

Yes.

No.

A registered holder is one whose name appears on the books of the depositary. The registered holder is considered the owner of the record. A beneficial holder is one whose holdings are registered in a name other than his or her own, such as the name of a broker, bank or nominee.

For registered owners, ownership is registered by the depositary bank and is evidenced by an account statement, provided by the depositary. Registered owners may request a physical certificate issued by the Depositary Bank and receive dividends, and proxy materials directly from The Bank of New York Mellon. To have a physical certificate issued, complete, sign and return the tear-off portion of the account statement or contact The Bank of New York Mellon as indicated above.

Owners of Royal Dutch Shell ADSs that are registered in the "nominee name" or "street name" of a bank, broker or other institution that holds such securities for the accounts of others are considered beneficial owners. ADSs held in this form are book-entry securities, where the beneficial owner’s interest is recorded in an account held by the institution rather than by registration with the ADS depositary.

Major benefits of book-entry ownership are the elimination of problems associated with paper certificates such as storage, safety of securities or cost and inconvenience of replacement. Book-entry ADSs eliminate the requirement for physical movement of certificates at the time of sale or transfer of ownership. Investors purchasing ADSs through a broker who wish to become registered owners must specifically direct the broker to register the shares with the ADS depositary. If you choose to have a certificate issued, please contact The Bank of New York Mellon.

For those holders who are not registered because their shares are held through a nominee account, please contact your nominee for information on your ADS holdings.

Your Royal Dutch Shell ADSs represent your ownership of shares in the company and can be held in certificate or book-entry form. The term "Direct Registration Receipts" means American Depositary Shares not evidenced by Receipts that are evidenced by book entry notations recorded on the Direct Registration System and by periodic statements from the Depositary.

If you hold your ADSs in certificate form, these should be kept in a safe-deposit box or secure place. Certificates are negotiable documents and should be signed only in the event of a sale or transfer of ownership. If you hold your ADSs through a nominee account these will be in book-entry form and therefore you will not have an ADS certificate.

The term "Direct Registration Receipts" means American Depositary Shares not evidenced by Receipts that are evidenced by book entry notations recorded on the Direct Registration System and by periodic statements from the Depositary.

If your certificate is lost, stolen, or destroyed, notify The Bank of New York Mellon investor hotline +1-888-737-2377. Please ensure you have your Social Security Taxpayer Identification number ready when calling.

Dividends are paid in U.S. dollars, just like dividends on U.S. shares.

You can request the replacement of a lost dividend check by calling The Bank of New York Mellon. Upon authorization from you, a stop payment order will be placed against the original check and a replacement check will be issued to you. Please have your Social Security Number ready when calling.

For the most current Royal Dutch Shell ADS dividend information you can call The Bank of New York Mellon. Please have your account number, exact address, and exact name(s) on the account ready when you call. You can also refer to The Bank of New York Mellon website and double click on the "Dividends and Distributions" section.

All or a portion of your cash dividend can be wired directly to your bank account. In order to take advantage of this option your bank or financial institution must be part of Automatic Clearing House (ACH). If you are interested in this option please call The Bank of New York Mellon.