FAQs

If you would like to apply for a job at Shell you can submit your application on our careers website. Here you can look for current job openings, create a profile and sign up for job alerts.

Please do not send us your application by any means other than those indicated at the careers website as we will not be able to consider it.

Apply for a job on our careers website

Everyone who is offered employment from a Shell company, whether directly or indirectly, is always required to go through a formal recruitment process.

There have been incidents where fraudsters pretend to recruit on behalf of Shell or where people claim to work for, or be affiliated to Shell. One way to recognise their scam emails is to check the email address: because these mails are usually not sent from a Shell email account they often do not end with “@shell.com” but for example, “yahoo.com” or “hotmail.com”. Very often they also use poor English or, at some stage, request money from the recipient.

We recommend that you do not respond to these scam emails or any email you do not trust and never disclose your personal or financial details to anyone you do not know. If you receive such proposals, we would advise you to contact your local police and provide them with all information you may have from the senders.

Learn more about recruitment scams on our career website

There have been incidents where fraudsters pretend to offer cash prizes on behalf of Shell companies. In an email they state for example that the prize money can only be paid into a specific bank account and ask the recipient to provide documentation and a fee to open this account. 

Sometimes they might state that the documents required are with a courier firm. The recipient is then asked to pay money to the courier to receive the papers they need to process the prize.

There have also been incidents where fraudsters sent out SMS’s asking recipients to call a number or send an email to a specific email address in order claim the prize.

One way to recognise scam emails is to check the email address: because these mails are usually not sent from a Shell email account they often do not end with "@shell.com" but for example, “yahoo.com” or “hotmail.com”.

We recommend that you do not respond to any of these type of emails or SMS’s or any emails or SMS’s that you do not trust and never disclose your personal or financial details to anyone you do not know. If you receive such proposals, we would advise you to contact your local police and provide them with all information you may have from the senders.

Learn more about frauds and scams

If you have the full name of the Shell employee or contractor you would like to get in touch with, you can send these details to us and we will ask him or her to contact you if he or she wishes.

Contact the Shell Webmaster

You can download key information on our products or search for them by brand name or application from the below links: 

• Bitumen & sulphur, fuels, and lubricants product catalogue
• Chemicals product catalogue 

 

If you have a creative mind and you believe your invention can transform the energy industry, you might be interested in the Shell GameChanger programme. GameChanger invests in novel, early stage ideas that could impact the energy system. The programme can help your idea develop for example by providing funds, introducing you to the right people, and perhaps giving useful advice. So far the GameChanger has produced about 150 new products or projects, some of which are significant successes.

Learn more about GameChanger

In order to make a customer complaint or ask a question about our products or a specific Shell station, you can contact Shell in your country by using our contact form or by looking up the contact details of the local Customer Service Centre on the country website.