- For what purpose do we process your personal data?
- Operation of the App
We process your personal data to be able to provide you with the services under the App related to Shell HR Recruitment activities.
Creating a candidate profile: if you decide to create a profile to become a member of the Shell Talent Community (https://www.talentcommunity.shell.com/), we will ask you for your name, e-mail address, contact details, education, professional experience, and your field of Interest.
- Customer service and relationship management
If you contact our Customer Service Centre with a question or a complaint regarding the App, we may ask you for certain information to identify yourself and to help us respond to your enquiry. We use any personal data supplied only for this purpose and to improve our customer support services.
- Development and improvement of products and services
Shell may conduct market research regarding the operation of the App with its customers through the use of surveys. We use your responses to such surveys for quality assessments and to improve your customer experience.
- Technical and functional management of the App
When you download and/or use the App, we process some technical information about you (such as the IP address of your computer, tablet or smartphone, details of the pages you visited on the App, the web browser you use to surf, previous/subsequent sites you have visited and the length of your visits) to provide you the functionalities of the App. With this technical information we are able to manage the App, for example to resolve technical failures or to improve the App’s reliability.
- Feedback and forum facilities
- Operation of the App
- Who has access to your personal data?
Shell uses third parties for certain processing operations. The collected personal data may be transferred to authorized third parties, which may be located outside of Canada as part of the services offered to you. Shell has taken the required organizational and/or contractual measures to ensure that your personal data is exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal data.
- For what period do we retain your personal data?
- Sharing content through social media