Security
Protection for your fleet against fraud – today and into the future.
Our fraud prevention solutions make it simpler to keep on top of where, and when, your money is spent for your peace of mind.
We know the pressure that today’s fleet managers are under to control costs and run a secure operation, so we’ve made it simpler to keep on top of where, and when, your money is spent using Shell card. Whether you’re using our online portal or visiting our sites, we’ve taken thoughtful steps to help protect your information and give you confidence every day.
Improved security in a few clicks
With Shell, you’re only ever a few clicks away from implementing security measures, whether that’s by applying a spending limit or blocking cards the moment you spot suspicious activity.
We give you the tools you need to stay in control of your fleet’s finances.
With Shell Fleet Hub or Shell APIs, you can monitor your fleet’s spending day and night or adjust your security settings to work for your business.
4 key takeaways to safeguard your fleet
Prevent
Set limits by transaction, volume or value
Set volume limits per transaction to make sure purchased fuel does not exceed the task capacity of your vehicles, helping to prevent fuel siphoning and overspending in the process.
Set spending limits – daily, weekly or annually
Easily set and change limits to control how much your drivers' spend, meaning your cards will be refused if limits are exceeded.
Day and time restrictions
Specify when your cards can and can’t be used – for example, blocking them outside of business hours.
Set service or product limits
Apply specific limits to the different services and products your drivers purchase – such as fuel consumables.
Country, network and site restrictions
Restrict card usage in different countries and networks or even at specific sites, allowing you to target more cost-effective locations.
Protect
Chip and PIN
All Shell Cards for fuel purchases feature chip and PIN technology for more secure transactions – a proven way to prevent fraud.
Fleet ID validation
With Fleet ID validation, only authorised drivers can use a card, meaning an incorrect Fleet ID will invalidate the purchase. This system also makes it easier to track individual drivers and their spending through your paperwork.
Online, real-time authorisation
At Shell locations, Shell Card, payment terminal and central system all communicate with each other before a transaction is validated. This real-time check ensures that only valid cards can be used.
Instant card blocking
If one of your Shell Cards is lost or stolen, you can block it immediately via Shell Fleet Hub – or you can call our 24/7 emergency customer service line for immediate help.
Detect
Supported by our team, you can detect unusual activity straight away.
Real-time detection
Our real-time detection system alerts our security experts to potentially fraudulent transactions, so we can notify you as soon as any irregular activity is identified.
Secure sites
With CCTV at many of our Shell stations, we help you quickly identify possible fraudsters and deter future fraud. We also train our staff to be vigilant and immediately report any suspicious activity.
Up-to-the-second reports
With card activity reports, you can view and manage transactions in real time, and block cards through Shell Fleet Hub the moment you see suspicious activity.
Alert
Instant alerts from Shell Fleet Hub enable you to act the moment a problem arises.
Notifications for account activity
These automated email alerts are triggered by actions on your Shell Fleet Hub account, such as the creation of new cards or card groups, changes to card status such as activation or suspension, and requests to enable digital payment features.
Alerts for rapid fraud detections
These alerts help you to react quickly to suspicious transactions, so you can block the card and stop the fraud. You can configure email and SMS alerts within Shell Fleet Hub and customise them on the account, card group or individual card level – for example for declined transactions, lower odometer, specific amount or location.
