Security
Protection for your fleet, today and tomorrow.
Fraud solutions for your peace of mind
We know the pressure that today’s fleet managers are under to control costs and run a secure operation, so we’ve made it simpler to keep on top of where, and when, your money is spent. From our online portal to our network of sites, we have implemented some of the latest security measures to give you peace of mind 24/7.
One solution – four security benefits
There are four key ways we can help safeguard your fleet:
- Preventing misuse and overspend
- Protecting your business
- Detecting any unusual activity
- Alerting you when action is required
Improved security in a few clicks
With Shell, you’re only ever a few clicks away from implementing security measures, whether that’s by applying a spending limit or blocking cards the moment you spot suspicious activity.
Discover how we can help your fleet
Prevent
We give you the tools you need to stay in control of your fleet finances. With Shell Fleet Hub, you can monitor your fleet’s spending day and night or adjust your security settings to work for your business.
Set limits by transaction, volume or value
Set volume limits per transaction to make sure purchased fuel does not exceed the task capacity of your vehicles, helping to prevent fuel siphoning and overspending in the process.
Purchase restrictions
Control spending by specifying what can and can’t be purchased through your cards.
Set time limits – daily, weekly or annually
Easily set and change limits to control how much your fleet spends, meaning your cards will be refused if limits are exceeded.
Day and time restrictions
Specify when your cards can and can’t be used – for example, blocking them outside of business hours.
Set service or product limits
Apply specific limits to the different services and products your drivers purchase – such as fuel consumables.
Country, network and site restrictions
Restrict card usage in different countries and networks or even at specific sites, allowing you to target more cost-effective locations.
Protect
Built-in security measures make it easier to protect your business from fraud.
Chip and PIN
All Shell Cards for fuel purchases feature chip and PIN technology for more secure transactions – a proven way to prevent fraud, particularly in the case of lost, stolen and counterfeit cards.
Fleet ID validation
With Fleet ID validation, only authorised drivers can use a card, meaning an incorrect Fleet ID will invalidate the purchase. This system also makes it easier to track individual drivers and their spending through your paperwork.
Online, real-time authorization
At Shell locations, the Shell Card, payment terminal and central system all communicate with each other before a transaction is validated. This real-time check ensures that only valid cards can be used.
Instant card blocking
If one of your Shell Cards is lost or stolen, you can block it immediately via Shell Fleet Hub – or you can call our 24/7 emergency customer service line for immediate help.
Detect
Supported by our team, you can detect unusual activity straightaway.
Real-time detection
Our real-time detection system alerts our security experts of potentially fraudulent transactions, so we can notify you as soon as any irregular activity is identified.
Secure sites
With CCTV at many of our Shell stations and a ‘fast finding’ process in place, we help you quickly identify possible fraudsters and deter future fraud. We also train our staff to be vigilant and immediately report any suspicious activity.
Up-to-the-second reports
With card activity reports, you can view and manage transactions in real-time – and block cards through Shell Fleet Hub the moment you see suspicious activity.
Alert
Instant alerts enable you to act the moment a problem arises.
Real-time detection
Our real-time detection system alerts our security experts of potentially fraudulent transactions, so we can notify you via SMS as soon as any irregular activity is identified, and cards can be instantly blocked via Shell FleetHub.
Secure sites
With CCTV at many of our Shell stations and a ‘fast finding’ process in place, we can help you quickly identify possible fraudsters and deter future fraud. We also train our staff to be vigilant and to immediately report any suspicious activity.
