Frequently Asked Questions

In which countries is the SAP Ariba transacting solution available for Shell suppliers?

The SAP Ariba solution applies globally and most of Shell’s entities are currently using such a solution to transact with its suppliers. It applies to suppliers who are in scope for services and/or materials. Joint ventures which are not operated by Shell are out of scope.

I have questions about Shell’s process, specifically regarding integration or any other SAP Ariba functionality – who can I direct my questions to?

Please contact your Shell contact person with any questions.

How can I find out when my account will go live on the SAP Ariba Network?

You will receive an email from the Shell Transacting Team with your go-live date. Please be sure to share the go-live date with your colleagues who receive purchase orders and the Accounts Receivable team. If you have not received an e-mail, please inquire with your colleagues, before contacting Shell at SIPC-Supplier-Enablement@shell.com.

I am not the designated person/SAP Ariba administrator for my company, however I received a go-live e-mail - what should I do?

Please redirect the e-mail to the correct contact or SAP Ariba Administrator within your company as soon as possible. Alternatively, contact SAP Ariba Customer Support

to inquire more about account management and your designated SAP Ariba Administrator.

We have accepted the Trading Relationship with Shell on a different Ariba Network ID (ANID) than the one assigned to our business unit. Who should I contact to resolve this?

Please contact Shell at SIPC-Supplier-Enablement@shell.com with the relevant information e.g. current ANID and the ANID on which the Trading Relationship Request (TRR) should have been accepted and address of relevant business units.

After go-live, some/all existing purchase orders (POs) are not visible in my SAP Ariba Network account - who do I contact about this issue?

Please contact Shell at SIPC-Supplier-Enablement@shell.com with a list of POs that should have been transferred. Please note that invoices without reference to a Shell PO sent via SAP Ariba cannot be accepted and processed.

After go-live, there is one PO visible that contains no specifications/line items – how can I invoice?

The visible PO is a blanket purchase order. You can invoice against this by clicking ‘Create Invoice’ and adding a service line (add the General Service option only). Alternatively, contact SAP Ariba Customer Support

After go-live, there are several closed POs in my account – who do I contact to resolve this issue?

You can reject these orders in your account, which will trigger a workflow to the Shell buyer. Once they confirm, the PO will automatically be deleted in our system and cancellation message is sent to Ariba. The order status will show as 'Obsolete' and the entry in the column ‘Revision’ shows as 'Cancelled'.

After go-live, I have received a new PO that has the incorrect quantity/price in accordance with my contract with Shell – who can I contact about this issue?

Please make these changes in the SAP Ariba Portal (Go to 'Create Order Confirmation', select 'Update Line Items', enter Quantity and click on 'Details' to change the pricing if necessary). Changes to POs are explained here

. If the PO has been created before go-live, then please contact your Shell buyer.

After go-live, do I need to confirm Legacy POs?

Legacy POs are the only ones which do not need to be confirmed prior to invoicing. In case of legacy POs which were created before the go-live, you will need to contact your buyer at Shell for any approval/changes, since the PO response functionality is not enabled.

After go-live, the ‘Create Invoice’ button in my SAP Ariba account is greyed out and I cannot invoice - who do I contact to resolve this issue?

You will need to confirm all POs before invoicing, except for legacy POs, which were created before your go-live date.

After go-live, only a few of my open invoices have transferred across. Who do I contact about this issue?

In this situation, there is no need to contact Shell. Invoices submitted to Shell before going live on SAP Ariba, will have to be monitored outside of SAP Ariba, since these invoices will not be transferred. This is the cut-over part of the transacting process.

Where can I find Shell Canada’s TAX/GST/HST/VAT ID?

This is not a mandatory field to complete for Canada.