Note: Please click on the appropriate tab for your Business
Lubricants
Fuels
| Country | Telephone Number | |
|---|---|---|
| Belarus | NA | zapros-B2B-ru@shell.com |
| Canada | 1-877-663-7358 | fuelsenquiries-ca@shell.com |
| China | NA | generalpublicenquiries-CN@shell.com |
| Hong Kong & Macau | fuelsenquiries-hk@shell.com | |
| Hungary | NA | info-hu@shell.com |
| India | NA | fuelsenquiries-in@shell.com |
| Indonesia | NA | Bahanbakarindustri-info-id@shell.com |
| Oman | NA | feedbackandissues-om@shell.com |
| Pakistan | NA | commercialfuelsenquiries-pk@shell.com |
| Philippines | NA | fuelsenquiries-ph@shell.com |
| Russia | NA | salesretail-ru@shell.com |
| Singapore | NA | lubesenquiries-sg@shell.com |
| South Africa | Tel: 0860 142 246 Fax: 0800 999 786 | fuelsenquiries-za@shell.com |
| Turkey | NA | bayisorular-tr@shell.com |
| UAE | NA | enquiries-ae@shell.com |
| USA | 866 447 4355 Option 5 | ssc@shell.com |
Shell Fleet Solutions
| Country | Telephone Number | |
|---|---|---|
| All countries | N/A | Please contact your Account Manager for content queries For technical support, please contact lynsey.hadfield@shell.com |
Retail
| Country | Telephone Number | |
|---|---|---|
| Austria | 0800 241372 | info-at@shell.com |
| Benelux (BE) | 02 508 92 88 | retailenquiries-BE@shell.com |
| Benelux (LUX) | 2637 5961 | retailenquiries-LU@shell.com |
| Benelux (NL) | 0900 – 202 2720 | retailenquiries-NL@shell.com |
| Bulgaria | 0800 13 480 | shellzapitvane-bg@shell.com |
| Canada | 1-877-599-5008 (Retail – Account Enquiries) 1-877-991-3424 (GBW – Account Enquiries) | |
| Czech Rep | 844 111 120 | CSinfo-cz@shell.com |
| France | 0969 328 115 | stationsservices-FR@shell.com renseignementsstationsservices-FR@shell.com |
| Germany | +49 (0)40 80 90 80 5 10 | info-de@shell.com |
| Hong Kong | +852024979768 | retailenquiries-hk@shell.com |
| Hungary | +36 1 480 1053 | halozatirendelesek-hu@shell.com halozatikerdesek-hu@shell.com |
| India | 91 44 43442812 / 91 44 30991113 | fuelsenquiries-in@shell.com |
| Indonesia | +62 21 2997 2010 | Ritel-info-id@shell.com |
| Macau | 0800 789 (Macau) | retailenquiries-hk@shell.com |
| Malaysia | +603 1300 22 0023 | retailenquiries-my@shell.com |
| Oman | 00968 24570200 | Orders-om@shell.com |
| Pakistan | 021-111-544-344 | retailenquiries-pk@shell.com |
| Philippines | 7893516 (Metro Manila Line) 1800-1888-9079 (Pldt Toll Free Line) 1800-5777-2333 (Bayantel Toll Free Line) 1800-8976-2800 (Globelines Toll Free Line) | Retailenquiries-ph@shell.com |
| Poland | 800 080 020 | zapytaniaretail-pl@shell.com |
| Russia | +7 499 922 4103 | zakaz-AZS-ru@shell.com zapros-AZS-ru@shell.com |
| Slovakia | 0850 166 310 | CSinfo-sk@shell.com |
| South Africa | Tel: 0860 142 245 Enquiries Fax: 0800 999 783 | retailenquiries-za@shell.com |
| Switzerland | 0800 251305 (DE) 0800 251 314(FR) | info-ch@shell.com (DE) renseignements-ch@shell.com (French) |
| Thailand | Tel: +662-6579666 Enquiries Fax: +662-6579714 | retailenquiries-th@shell.com |
| Turkey | 4441502 (Yalnizca Hafta İçi) | akaryakitsiparis-tr@shell.com |
| UK | 0844 892 1898 | Retailenquiries-uk@shell.com |
| Licensed Markets | - | iris.lacorn@shell.com |
| USA | 866 447 4355 Option 5 | ssc@shell.com |
Distributor
| Location / Business | Phone | |
|---|---|---|
| Arcelor Mittal | - | grandscomptes-fr@shell.com |
| Argentina | +54 (0) 810 999 7435 | shelldirecto@shelldirecto.com.ar |
| Austria | +49 40809080508 | handel-schmierstoffe-anfragen-de@shell.com |
| Belgium | +32 (0) 25089808 | Lubesorders-be@shell.com |
| Brazil | +55 (0) 300 788 1045 | SBRASOP-Distribuidores@shell.com |
| Canada | +1 877 497 4377 | Distributorenquiries-ca@shell.com |
| Colombia | +58 1 6404000 (ext. 4487, 4484, 4485, 4486) | shell.pedidosla@shell.com |
| Egypt | +202 2755 7555 | SME-Lubricant-CSC@shell.com |
| France | +33 (0) 800003616 | distributorenquiries-FR@shell.com |
| Germany | +49 40809080508 | Kundenportal-DE@shell.com |
| India | +91 4443442700 / +91 4430914700 | lubesenquiries-in@shell.com |
| Indonesia | +62 8041801010 | pelumas-info-id@shell.com |
| Italy | +39 848780380 | richiestelubrificanti-it@shell.com |
| Luxembourg | +352 31 11 41 722 | Lubesorders-lu@shell.com |
| Malaysia | +60 1300 22 0003 | lubesenquiries-my@shell.com |
| Netherlands | +31 (0) 9002022760 | Lubesorders-nl@shell.com |
| Norway | +47 22665200 | drivstoffhenvendelser-no@shell.com |
| Pakistan | +92 21 111 678 876 | lubricantsenquiries-pk@shell.com |
| Philippines | +63 2 878-8989 (Metro Manila Line) +63 1800-10000-2222 (PLDT TOLL FREE LINE) +63 1800-5222-2222 (Bayantel TOLL FREE LINE) +63 1800-8976-2700 (Globelines TOLL FREE LINE) | lubesenquiries-ph@shell.com |
| Process Oils, Base Oils & Waxes (POBOW) | Contact your Marketing focal point | - |
| Russia | +7 4999232107 | Zapros-b2b-ru@shell.com |
| South Africa - Fuels | +27 (0) 860142246 | Fuelsenquiries-za@shell.com |
| South Africa - Lubricants | +27 (0) 8604674355 | Lubesenquiries-za@shell.com |
| South Korea | +82 516205183 | HSOC-Customer-Service-Centre@shell.com |
| Spain | +34 902401616 | CSC.Espana@shell.com |
| Thailand | +66 2 657 9600 | lubricantsenquiries-th@shell.com |
| Turkey | +90 444 1 503 | madeniyagsiparis-tr@shell.com |
| UK | +44 (0) 8708 500 924 | lubesorder-uk@shell.com |
| Venezuela | +58 (0) 500SHELLVE(7435583) | pedidos-sac@shell.com |
| Vietnam | +84 838240300 | customerservice.vn@shell.com |
| Wartsila | - | customerservice.vn@shell.com |
| Location / Business | |
|---|---|
| Latin America via CSC Manila | MD-LATAM-CSC@Shell.com |
| Middle East via CSC Manila | MD-MECAS-CSC@Shell.com |
| India via CSC Manila | MD-South-Asia-CSC@Shell.com |
| South East Asia via CSC Manila | MD-SEA-CSC@Shell.com |
| Australia via CSC Manila | MD-VIVA-AUS-CSC@Shell.com |
| Europe North via CSC Krakow | MD-EUAF-CSC@Shell.com |
| Europe South via CSC Krakow | MD-EUAF-CSC@Shell.com |
| Africa via CSC Krakow | MD-EUAF-CSC@Shell.com |
Aviation
| Location / Business | Phone | |
|---|---|---|
| Asia Pacific and Middle East | For unscheduled fueling, please call: +44 207 026 3268 or +63 2490 8007 | Aviation-APME@shell.com |
| Europe and South Africa | For unscheduled fueling, please call: +44 207 026 3268 or +63 2490 8007 | Aviation-EUSA@shell.com |
| North America and Latin America | For unscheduled fueling, please call: +44 207 026 3268 or +63 2490 8007 | Aviation-Americas@shell.com |
For all Shell MarketHub AEROSHELL users please refer to the Distributor Tab. If your country is not listed, please use the contact details for your region stated under Macro Distributor (MD).