Note: Please click on the appropriate tab for your Business

Lubricants

Country Telephone Number Email
Belarus NA zapros-B2B-ru@shell.com
Belgium NA lubesorders-BE@shell.com
Canada 1-800-661-1771  MarketHubEnquiries-CA@Shell.com
France NA commandeslubrifiants-fr@shell.com
Hong Kong & Macau
NA lubesenquiries-hk@shell.com
India NA lubesenquiries-in@shell.com
Indonesia NA pelumas-info-id@shell.com
Luxembourg NA lubesorders-LU@shell.com
Malaysia NA lubesenquiries-my@shell.com
Netherlands NA lubesorders-NL@shell.com
Oman NA feedbackandissues-om@shell.com
Pakistan NA lubricantsenquiries-pk@shell.com
Philippines NA lubesenquiries-ph@shell.com
Poland NA zapytaniaolejesmary-pl@shell.com
Russia NA zapros-B2B-ru@shell.com
Singapore NA lubesenquiries-sg@shell.com
South Africa Tel: 0860 467 4355
Fax: 0800 999 785
lubesenquiries-za@shell.com
Spain NA CSC.Espana@shell.com
Turkey NA madeniyagsiparis-tr@shell.com
UAE NA enquiries-ae@shell.com
USA (Distributor) 1-877-536-8073  distributorinquiries-us@shell.com
USA (Retail) 1-877-536-8029  shelllubricantsinquiries-us@shell.com
USA (Transport) 1-800-332-6457  transportinquiries-us@shell.com
USA (Industry) 1-800-332-6457  industryinquiries-us@shell.com
USA (Consumer) 1-877-536-6324  inquiries-us@shell.com
USA (Customer Care) 1-877-536-6324  customercare-us@shell.com
UK NA lubesorder-uk@shell.com

Fuels

Country Telephone Number Email
Belarus NA zapros-B2B-ru@shell.com
Canada 1-877-663-7358
fuelsenquiries-ca@shell.com
China NA generalpublicenquiries-CN@shell.com
Hong Kong & Macau fuelsenquiries-hk@shell.com
Hungary NA info-hu@shell.com
India NA fuelsenquiries-in@shell.com
Indonesia NA Bahanbakarindustri-info-id@shell.com
Oman NA feedbackandissues-om@shell.com
Pakistan NA commercialfuelsenquiries-pk@shell.com
Philippines NA fuelsenquiries-ph@shell.com
Russia NA salesretail-ru@shell.com
Singapore NA lubesenquiries-sg@shell.com
South Africa Tel: 0860 142 246
Fax: 0800 999 786
fuelsenquiries-za@shell.com
Turkey NA bayisorular-tr@shell.com
UAE NA enquiries-ae@shell.com
USA 866 447 4355  Option 5 ssc@shell.com

Shell Fleet Solutions

Country Telephone Number Email
All countries N/A Please contact your Account Manager for content queries
For technical support, please contact lynsey.hadfield@shell.com

Retail

 

Country Telephone Number Email
Austria  0800 241372 info-at@shell.com
Benelux (BE) 02 508 92 88 retailenquiries-BE@shell.com
Benelux (LUX) 2637 5961 retailenquiries-LU@shell.com
Benelux (NL) 0900 – 202 2720 retailenquiries-NL@shell.com
Bulgaria 0800 13 480 shellzapitvane-bg@shell.com
Canada

1-877-599-5008 (Retail – Account Enquiries)

1-877-991-3424 (GBW – Account Enquiries)

Retailenquiries-ca@shell.com

GBWenquiries-ca@shell.com

Czech Rep 844 111 120 CSinfo-cz@shell.com
France  0969 328 115 stationsservices-FR@shell.com
renseignementsstationsservices-FR@shell.com
Germany  +49 (0)40 80 90 80 5 10 info-de@shell.com
Hong Kong +852024979768 retailenquiries-hk@shell.com
Hungary +36 1 480 1053 halozatirendelesek-hu@shell.com
halozatikerdesek-hu@shell.com
India   91 44 43442812 / 91 44 30991113 fuelsenquiries-in@shell.com
Indonesia +62 21 2997 2010 Ritel-info-id@shell.com
Macau 0800 789 (Macau) retailenquiries-hk@shell.com
Malaysia +603 1300 22 0023 retailenquiries-my@shell.com
Oman 00968 24570200 Orders-om@shell.com
Pakistan  021-111-544-344 retailenquiries-pk@shell.com
Philippines 7893516 (Metro Manila Line)
1800-1888-9079 (Pldt Toll Free Line)
1800-5777-2333 (Bayantel Toll Free Line)
1800-8976-2800 (Globelines Toll Free Line)
Retailenquiries-ph@shell.com
Poland 800 080 020 zapytaniaretail-pl@shell.com
Russia  +7 499 922 4103 zakaz-AZS-ru@shell.com
zapros-AZS-ru@shell.com
Slovakia 0850 166 310 CSinfo-sk@shell.com
South Africa Tel: 0860 142 245
Enquiries Fax: 0800 999 783
retailenquiries-za@shell.com
Switzerland 0800 251305 (DE)
0800 251 314(FR)
info-ch@shell.com (DE)
renseignements-ch@shell.com (French)
Thailand  Tel: +662-6579666
Enquiries Fax: +662-6579714
retailenquiries-th@shell.com
Turkey  4441502   (Yalnizca Hafta İçi) akaryakitsiparis-tr@shell.com
UK  0844 892 1898 Retailenquiries-uk@shell.com
Licensed Markets - iris.lacorn@shell.com
USA 866 447 4355  Option 5 ssc@shell.com

Distributor

Location / Business Phone  Email 
Arcelor Mittal - grandscomptes-fr@shell.com
Argentina +54 (0) 810 999 7435 shelldirecto@shelldirecto.com.ar
Austria +49 40809080508 handel-schmierstoffe-anfragen-de@shell.com
Belgium +32 (0) 25089808 Lubesorders-be@shell.com
Brazil +55 (0) 300 788 1045 SBRASOP-Distribuidores@shell.com
Canada +1 877 497 4377 Distributorenquiries-ca@shell.com
Colombia +58 1 6404000
(ext. 4487, 4484, 4485, 4486)
shell.pedidosla@shell.com
Egypt   +202 2755 7555 SME-Lubricant-CSC@shell.com
France +33 (0) 800003616 distributorenquiries-FR@shell.com
Germany   +49 40809080508 Kundenportal-DE@shell.com
India +91 4443442700 / +91 4430914700 lubesenquiries-in@shell.com
Indonesia +62 8041801010 pelumas-info-id@shell.com
Italy +39 848780380 richiestelubrificanti-it@shell.com
Luxembourg +352 31 11 41 722 Lubesorders-lu@shell.com
Malaysia   +60 1300 22 0003 lubesenquiries-my@shell.com
Netherlands  +31 (0) 9002022760 Lubesorders-nl@shell.com
Norway   +47 22665200 drivstoffhenvendelser-no@shell.com
Pakistan   +92 21 111 678 876 lubricantsenquiries-pk@shell.com
Philippines   +63 2 878-8989 (Metro Manila Line)
+63 1800-10000-2222 (PLDT TOLL FREE LINE)
+63 1800-5222-2222 (Bayantel TOLL FREE LINE)
+63 1800-8976-2700 (Globelines TOLL FREE LINE)
lubesenquiries-ph@shell.com
Process Oils, Base Oils & Waxes (POBOW) Contact your Marketing focal point -
Russia +7 4999232107 Zapros-b2b-ru@shell.com
South Africa - Fuels +27 (0) 860142246 Fuelsenquiries-za@shell.com
South Africa - Lubricants +27 (0) 8604674355 Lubesenquiries-za@shell.com
South Korea   +82 516205183 HSOC-Customer-Service-Centre@shell.com
Spain +34 902401616 CSC.Espana@shell.com
Thailand +66 2 657 9600 lubricantsenquiries-th@shell.com
Turkey +90 444 1 503 madeniyagsiparis-tr@shell.com
UK +44 (0) 8708 500 924 lubesorder-uk@shell.com
Venezuela +58 (0) 500SHELLVE(7435583)
pedidos-sac@shell.com
Vietnam +84 838240300 customerservice.vn@shell.com
Wartsila - customerservice.vn@shell.com

Aviation

Aviation
Location / Business Phone  Email 
Asia Pacific and Middle East For unscheduled fueling, please call:
+44 207 026 3268 or 
+63 2490 8007 
Aviation-APME@shell.com
Europe and South Africa For unscheduled fueling, please call:
+44 207 026 3268 or 
+63 2490 8007 
Aviation-EUSA@shell.com
North America and Latin America For unscheduled fueling, please call:
+44 207 026 3268 or 
+63 2490 8007 
Aviation-Americas@shell.com

 

 

For all Shell MarketHub AEROSHELL users please refer to the Distributor Tab. If your country is not listed, please use the contact details for your region stated under Macro Distributor (MD).

 

Shell Fleet Solutions