Note: Please click on the appropriate tab for your Business

Retail

 

Country Telephone Number Email
Austria  0800 241372 info-at@shell.com
Benelux (BE) 02 508 92 88 retailenquiries-BE@shell.com
Benelux (LUX) 2637 5961 retailenquiries-LU@shell.com
Benelux (NL) 0900 – 202 2720 retailenquiries-NL@shell.com
Bulgaria 0800 13 480 shellzapitvane-bg@shell.com
Canada 1-877-599-5008 (Retail – Account Enquiries)
1-877-991-3424 (GBW – Account Enquiries)
MarketHub Technical Enquiries
Retailenquiries-ca@shell.com
GBWenquiries-ca@shell.com
MarketHubEnquiries-ca@Shell.com
Czech Rep 844 111 120 CSinfo-cz@shell.com
France  0969 328 115 stationsservices-FR@shell.com
renseignementsstationsservices-FR@shell.com
Germany  +49 (0)40 80 90 80 5 10 info-de@shell.com
Hong Kong +852024979768 retailenquiries-hk@shell.com
Hungary +36 1 480 1053 halozatirendelesek-hu@shell.com
halozatikerdesek-hu@shell.com
India   91 44 43442812 / 91 44 30991113 fuelsenquiries-in@shell.com
Indonesia +62 21 2997 2010 Ritel-info-id@shell.com
Macau 0800 789 (Macau) retailenquiries-hk@shell.com
Malaysia +603 1300 22 0023 retailenquiries-my@shell.com
Oman 00968 24570200 Orders-om@shell.com
Pakistan  021-111-544-344 retailenquiries-pk@shell.com
Philippines 7893516 (Metro Manila Line)
1800-1888-9079 (Pldt Toll Free Line)
1800-5777-2333 (Bayantel Toll Free Line)
1800-8976-2800 (Globelines Toll Free Line)
Retailenquiries-ph@shell.com
Poland 800 080 020 zapytaniaretail-pl@shell.com
Russia  +7 499 922 4103 zakaz-AZS-ru@shell.com
zapros-AZS-ru@shell.com
Slovakia 0850 166 310 CSinfo-sk@shell.com
South Africa Tel: 0860 142 245
Enquiries Fax: 0800 999 783
retailenquiries-za@shell.com
Switzerland 0800 251305 (DE)
0800 251 314(FR)
info-ch@shell.com (DE)
renseignements-ch@shell.com (French)
Thailand  Tel: +662-6579666
Enquiries Fax: +662-6579714
retailenquiries-th@shell.com
Turkey  4441502   (Yalnizca Hafta İçi) akaryakitsiparis-tr@shell.com
UK  0844 892 1898 Retailenquiries-uk@shell.com
Licensed Markets - iris.lacorn@shell.com

Distributor

Location / Business Phone  Email 
Arcelor Mittal - grandscomptes-fr@shell.com
Argentina +54 (0) 810 999 7435 shelldirecto@shelldirecto.com.ar
Austria +49 40809080508 handel-schmierstoffe-anfragen-de@shell.com
Belgium +32 (0) 25089808 Lubesorders-be@shell.com
Brazil +55 (0) 300 788 1045 SBRASOP-Distribuidores@shell.com
Canada +1 877 497 4377 Distributorenquiries-ca@shell.com
Colombia +58 1 6404000
(ext. 4487, 4484, 4485, 4486)
shell.pedidosla@shell.com
Egypt   +202 2755 7555 SME-Lubricant-CSC@shell.com
France +33 (0) 800003616 distributorenquiries-FR@shell.com
Germany   +49 40809080508 handel-schmierstoffe-anfragen-de@shell.com
India +91 4443442700 / +91 4430914700 lubesenquiries-in@shell.com
Indonesia +62 8041801010 pelumas-info-id@shell.com
Italy +39 848780380 richiestelubrificanti-it@shell.com
Luxembourg +352 31 11 41 722 Lubesorders-lu@shell.com
Malaysia   +60 1300 22 0003 lubesenquiries-my@shell.com
Netherlands  +31 (0) 9002022760 Lubesorders-nl@shell.com
Norway   +47 22665200 drivstoffhenvendelser-no@shell.com
Pakistan   +92 21 111 678 876 lubricantsenquiries-pk@shell.com
Philippines   +63 2 878-8989 (Metro Manila Line)
+63 1800-10000-2222 (PLDT TOLL FREE LINE)
+63 1800-5222-2222 (Bayantel TOLL FREE LINE)
+63 1800-8976-2700 (Globelines TOLL FREE LINE)
lubesenquiries-ph@shell.com
Process Oils, Base Oils & Waxes (POBOW) Contact your Marketing focal point -
Russia +7 4999232107 Zapros-b2b-ru@shell.com
South Africa - Fuels +27 (0) 860142246 Fuelsenquiries-za@shell.com
South Africa - Lubricants +27 (0) 8604674355 Lubesenquiries-za@shell.com
South Korea   +82 516205183 HSOC-Customer-Service-Centre@shell.com
Spain +34 902401616 CSC.Espana@shell.com
Thailand +66 2 657 9600 lubricantsenquiries-th@shell.com
Turkey +90 444 1 503 madeniyagsiparis-tr@shell.com
UK +44 (0) 8708 500 924 lubesenquiries-uk@shell.com
USA +1 877 536 8073 eroutermessage-us@shell.com
Venezuela +58 (0) 500SHELLVE(7435583)
pedidos-sac@shell.com
Vietnam +84 838240300 customerservice.vn@shell.com
Wartsila - customerservice.vn@shell.com

Other Businesses

Aviation
Location / Business Phone  Email 
Aviation Technical Services (TSA)
Orlando Piaser 
+54 11 4130 2627  orlando.piaser@shell.com

 

 

For all Shell MarketHub AEROSHELL users please refer to the Distributor Tab. If your country is not listed, please use the contact details for your region stated under Macro Distributor (MD).