Managing your shares

Information on managing your shares and replacing lost share certificates.

Certificates
If you lose your share certificate please contact Equiniti (formerly Lloyds TSB Registrars). They will arrange for a replacement certificate to be issued on completion of an indemnity to cover the company for any loss arising from dispute of ownership of the shares. The Registrars will advise the appropriate charges that will be incurred.

Changes in circumstances

• Moving: Please advise the Registrars in writing if you change your address and include your old and new address together with your account number if possible.
  
  
• Bank details: If your dividends are paid direct to your bank and you change your bank details you will have to complete a new mandate form. Printed forms can also be obtained from the Registrars.
  
  
• Change of name: Please advise the Registrars in writing of any change of name together with a copy of your marriage certificate or other legal document.
  
  
• Death of shareholder: In the event of the death of a shareholder, please advise the Registrars in writing.

Contact information:

Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA

Freephone: 0800 169 1679 (UK only)
Telephone: +44 (0)121 415 7073 (international)

In holding your shares in the Royal Dutch Shell Nominee Service provided by Equiniti Financial Services Limited* you will be able to:

• receive any dividends paid by Royal Dutch Shell plc
• receive regular information from Royal Dutch Shell plc such as the annual report and accounts and other information relating to any major changes in Royal Dutch Shell’s business
• attend Annual General Meetings of shareholders
• vote on matters put to shareholders

When you join the Royal Dutch Shell Nominee Service you will be sent an opening statement by Equiniti Financial Services Limited. Thereafter you will receive an annual statement showing the number of shares held on your behalf by Equiniti Financial Services Limited. 

You can manage your holding online by registering free of charge for a Shareview Portfolio via www.shareview.co.uk/info/register (you will need your Shareholder Reference as provided on your nominee statement).

Below you can download a copy of the Terms and Conditions for the Royal Dutch Shell Nominee Service.

• Royal Dutch Shell Nominee Service Terms and Conditions (PDF)

For a printed copy please contact:

Equiniti Financial Services Limited
Aspect House
Spencer Road
Lancing
West Sussex BN99 6DA

Freephone: 0800 169 1679 (UK)
Telephone: +44 (0)121 415 7073
Lines open 8.30am to 5.30pm (UK time), Monday to Friday (excluding UK public holidays)

^{* Equiniti Financial Services Limited and Equiniti Limited are part of the Equiniti Group. Equiniti Limited is the Registrar for Royal Dutch Shell plc.}

Dealing services

The company has arranged for a choice of dealing services to be offered to shareholders wishing to buy or sell Royal Dutch Shell A or B shares held in certificated form or to participants in the Royal Dutch Shell Nominee Service.

• Equiniti Financial Services Limited offers internet and telephone dealing to residents in the UK, during UK market hours 8.00am to 4.30pm, Monday to Friday (excluding UK public holidays), settling in Sterling. More information including the relevant terms and conditions can be obtained online at www.shareview.co.uk/dealing or by calling 03456 037 037 (+44 121 415 7560 if calling from outside the UK).
• Equiniti Financial Services Limited also offer a postal dealing service designed for use by residents in the UK, on a trade + 2 days basis. A form together with terms and conditions can be obtained by calling 0371 384 2248 (+44 121 415 7172 if calling form outside the UK). Lines open 8.30am to 5.30pm (UK time), Monday to Friday (excluding UK public holidays). The form can also be downloaded from www.shareview.co.uk/dealing.
• ABN AMRO also provides a share dealing service with an option to settle in Euro or Sterling. For more information about this service and details of their rates call their Amsterdam office on +31 20 343 6609 or +31 20 343 6611.

Important

All dealing services are subject to their own specific terms and conditions of use, and are available on request from the service provider. You should check the terms and conditions for each service before submitting your instructions as they form the basis on which services will be provided to you

You may buy or sell shares through other share dealing providers. However, if you wish to sell your shares and they are held in the Royal Dutch Shell Nominee Service, you must first either transfer the shares to another nominee provider, or arrange for a share certificate to be issued to you (please note there may be a charge for these transactions as set out in the Royal Dutch Shell Nominee Service Terms and Conditions.

The information above does not constitute a recommendation by Royal Dutch Shell plc, Equiniti Financial Services Limited, or ABN Amro. If you are unsure about what action to take, if any, you should contact an authorised financial advisor.

The Shareview service from our registrar, Equiniti, gives you more control of your shares and other investments.

Features include:

• direct access to data held for you on the share register including recent share movements and dividend details
• the ability to change your address or dividend payment instructions online
• the option to receive shareholder communications electronically instead of by post where this is offered by the company

It’s easy to sign up for Shareview – you just need the ‘shareholder reference’ printed on your proxy form or dividend stationery, and knowledge of your registered address – the service is FREE, there is no charge to register.

When you register with the site, you can confirm your preferred format (post or e-mail) for shareholder communications. If you select ‘e-mail’ as your mailing preference, you will be sent shareholder communications, such as proxy forms and notice of Royal Dutch Shell results by e-mail instead of post, as long as this option is available. If you choose ‘post’ as your preference, you will be sent paper documents as usual.

Visit the site for more details: www.shareview.co.uk. Details of software and equipment requirements are given on the website.

You can also visit the Shareview Help pages at: https://help.shareview.co.uk/4/Help/Default/En/Pages/Help.aspx - you do not need to have a Shareview account to use this service.

For further information please contact:

Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA

Telephone: 0800 169 1679 (UK only)
Telephone: +44 (0)121 415 7073
Facsimile: +44 (0)1903 833168

Royal Dutch Shell plc has instructed ProSearch, a specialist tracing company, to communicate with investors who have cash and share entitlements outstanding. This could be following the Combination of Royal Dutch Shell plc and BG Group plc in February 2016, or merely dividend payments that remain unclaimed

There are a number of reasons why we may not be able to contact shareholders direct, which can include:

• shareholders not notifying the Registrar or the Company of a change of address;
• beneficiaries or executors of an estate not being aware of the shareholding; and
• shareholders who simply forget about or are uncertain about their shareholdings.

We have worked with ProSearch in this capacity since 2009. During this period we are pleased to have successfully reunited a large number of shareholders with their investments.

Who are ProSearch?
ProSearch (ProSearch Asset Solutions Limited) are a professional Asset Reunification company with a 30 year heritage in the provision of Asset Reunification solutions. ProSearch has worked with many FTSE 100 and 250 clients to facilitate the repatriation of entitlements to eligible investors following corporate actions (take-overs). If you have received a communication from ProSearch or were a former BG Group plc shareholder and think you may be due entitlements and would like further information please contact ProSearch directly. 

Why are we doing this?
Following the Combination of Royal Dutch Shell plc and BG Group plc, the share register is larger in number and includes a larger proportion of shareholders who have lost touch with their investment or have unclaimed dividend payments.

The ProSearch service proactively reunites shareholders with their unclaimed entitlements. However, shareholders who feel they may have all the necessary documentation can approach our Registrar, Equiniti directly themselves. ProSearch and Equiniti Limited are both part of the Equiniti Group of companies. This allows them to work in close cooperation and enables us to offer shareholders a choice of service to meet their different needs. In our experience, this provides the most effective means of reuniting shareholders with their unclaimed entitlements.

Why do ProSearch make a charge?
Prosearch provide a search and identification service designed to trace shareholders and return unclaimed entitlements as efficiently as possible. Included within ProSearch’s costs are data subject analysis, mailings, identity confirmation, claim validation against a number of reference sites, validated claims submission, and a free helpline. This is required to ensure the right funds are returned to the right person. ProSearch will ensure that the claims process is simple and quick and secure.

What action should I take?
ProSearch has designed a service that provides an easy way for shareholders to claim their entitlements and update their details which commences with signing and returning the ProSearch Claim Form. Alternatively, shareholders can make their own arrangements to recover their entitlements. Any shareholders preferring to claim their entitlements direct or not wishing to receive any further letters from ProSearch, should let ProSearch know by calling their helpline.

What should I do if I do not want to use the ProSearch service?
You can contact our Registrar, Equiniti, on 0800 169 1679 (+44 121 415 7073 if calling from outside the UK) who will be able to assist you. Please be aware that there may also be charges for the services provided by Equiniti.

ProSearch’s details
ProSearch can be contacted FREE of charge or commitment on 0800 389 6480 (Freephone helpline) or +44 (0)121 415 0067 if calling from outside the UK. Lines are open 8.30am – 5.30pm Monday to Friday.

www.prosearchassets.com

ProSearch Asset Solutions Limited (ProSearch) is registered in England and Wales number 2158381 and is a member of the Equiniti Group. Registered Office: Aspect House, Spencer Road, Lancing, West Sussex, United Kingdom BN99 6DA.

You can write to ProSearch at Sutherland House, Russell Way, Crawley, West Sussex, RH10 1UH.

Equiniti Financial Services Limited ("Equiniti")* are able to provide UK residents a facility to hold their Royal Dutch Shell A or B shares in a stocks and shares ISA. This is solely an Equiniti product. For further details about the service or to open an ‘Equiniti Shareview Dealing ISA’, please go to www.shareview.com/isa or contact Equiniti at 0345 300 0430.

Please note that this is not a recommendation that you should use Equiniti's services as there are other ISA providers available and you should make your own judgment as to whose services you should use. If you are unsure about what action to take, if any, you should contact an authorised financial advisor.

Transfer your shares into an ISA

You can choose to transfer your Sharesave shares up to a maximum value of £20,000 per annum (for the tax year 2018/2019) into an ISA less any contributions you make to any combination of permitted ISAs in the same tax year. You must do this within 90 days of the exercise date to avoid a Capital Gains Tax liability on the transfer.

_{* Equiniti Financial Services Limited and Equiniti Limited are part of the Equiniti Group. Equiniti Limited is the Registrar for Royal Dutch Shell plc.}

If you require a Dividend Currency Election Form this can be found at: www.shareview.com/election

Further forms and a range of helpful information can be found at: www.shareview.co.uk

For further information please contact:

Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA

Telephone: 0800 169 1679 (UK only)
Telephone: +44 (0)121 415 7073

Be ScamSmart

Remember: if it sounds too good to be true, it probably is.

Investment scams are designed to look like genuine investments.  Fraudsters may use high pressure and convincing tactics to scam investors, so it is important to spot the warning signs.

Have you been:

• contacted out of the blue
• promised tempting returns and told the investment is safe
• called repeatedly, or
• told the offer is only available for a limited time?

If so, you might have been contacted by fraudsters.

How to avoid investment Fraud

1. Reject cold calls
2. Check the FCA Warning List
3. Get impartial advice

If you suspect that you have been approached by fraudsters please tell the FCA using the reporting form at www.fca.org.uk/consumers.  You can also call the FCA Consumer Helpline on 0800 111 6768.

If you have lost money to investment fraud, you should report it to Action Fraud on 0300 123 2040, or online at www.actionfraud.police.uk.

For further information, please visit www.fca.org.uk/scamsmart