Upon learning of the incident, Shell addressed the vulnerabilities with its service provider and cyber security team, and started an investigation to better understand the nature and extent of the incident. There is no evidence of any impact to Shell’s core IT systems as the file transfer service is isolated from the rest of Shell’s digital infrastructure.

The ongoing investigation has shown that an unauthorized party gained access to various files during a limited window of time. Some contained personal data and others included data from Shell companies and some of their stakeholders. Shell is in contact with the impacted individuals and stakeholders and we are working with them to address possible risks. We have also been in contact with relevant regulators and authorities and will continue to do so as the investigation continues.

Cyber security and personal data privacy are important for Shell and we work continuously to improve our information risk management practices. We will continue to monitor our IT systems and improve our security. We regret the concern and inconvenience this may cause affected parties.

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