Royal Dutch Shell plc has instructed ProSearch, a specialist tracing company, to communicate with investors who have cash and share entitlements outstanding following the Combination of Royal Dutch Shell plc and BG Group plc in February 2016.

There are a number of reasons why we may not be able to contact shareholders direct, which can include:

  • shareholders not notifying the Registrar or the Company of a change of address;
  • beneficiaries or executors of an estate not being aware of the shareholding; and
  • shareholders who simply forget about or are uncertain about their shareholdings.

We have worked with ProSearch in this capacity since 2009. During this period we are pleased to have successfully reunited a large number of shareholders with their investments.

Who are ProSearch?

ProSearch (ProSearch Asset Solutions Limited) are a professional Asset Reunification company with a 30 year heritage in the provision of Asset Reunification solutions. ProSearch has worked with many FTSE 100 and 250 clients to facilitate the repatriation of entitlements to eligible investors following corporate actions (take-overs). If you have received a communication from ProSearch or were a former BG Group plc shareholder and think you may be due entitlements and would like further information please contact ProSearch direct.  

Why are we doing this?

Following the Combination of Royal Dutch Shell plc and BG Group plc, the share register is larger in number and includes a larger proportion of shareholders who have lost touch with their investment. A number of shareholders have been identified as having unclaimed entitlements following the acquisition and we are committed to making every effort to return these unclaimed entitlements.

The ProSearch service proactively reunites shareholders with their unclaimed entitlements. However, shareholders who feel they may have all the necessary documentation can approach our Registrar, Equiniti. ProSearch and Equiniti Limited are both part of the Equiniti Group of companies. This allows them to work in close cooperation and enables us to offer shareholders a choice of service to meet their different needs. In our experience, this provides the most effective means of reuniting shareholders with their unclaimed entitlements.

Why do ProSearch make a charge?

This is a search and identification service designed to trace shareholders and return unclaimed entitlements as efficiently as possible. Included within ProSearch’s costs are data subject analysis, mailings, identity confirmation, claim validation against a number of reference sites, validated claims submission, and a free helpline. This is required to ensure the right funds are returned to the right person. ProSearch will ensure that the claims process is simple and quick and secure.

What action should I take?

ProSearch has designed a service that provides an easy way for shareholders to claim their entitlements and update their details which commences with signing and returning the ProSearch Claim Form. Alternatively, shareholders can make their own arrangements to recover their entitlements. Any shareholders preferring to claim their entitlements direct or not wishing to receive any further letters from ProSearch, should let ProSearch know by calling their helpline.

What should I do if I do not want to use the ProSearch service?

You can contact our Registrar, Equiniti, on 0800 169 1679 (+44 121 415 7073 if calling from outside the UK) who will be able to assist you. Please be aware that there may also be charges for the services provided by Equiniti.

ProSearch’s details

ProSearch can be contacted FREE of charge or commitment on 0800 389 6480 (Freephone helpline) or +44 (0)121 415 0067 if calling from outside the UK. Lines are open 8.30am – 5.30pm Monday to Friday.

ProSearch Asset Solutions Limited (ProSearch) is registered in England and Wales number 2158381 and is a member of the Equiniti Group. Registered Office: Aspect House, Spencer Road, Lancing, West Sussex, United Kingdom BN99 6DA.

You can write to ProSearch at Sutherland House, Russell Way, Crawley, West Sussex, RH10 1UH.

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Annual Reports and publications

The 2015 Annual Report and Form 20-F, the 2015 Sustainability Report and the 2015 Investors’ Handbook are available for online reading and as PDF downloads.