Aerial view of a truck refuelling with LNG at a Shell Station

Refuelling with LNG & BioLNG

Safe. Fast. Easy. The refuelling process with LNG or bioLNG may be different to that of diesel, but that doesn’t make it any more difficult or any less safe, if done properly.

Refuelling with LNG is Safe, Fast and Easy

The first step towards switching to LNG or bioLNG is to learn how to refuel safely and effectively. The refuelling process may take a similar amount of time to diesel refuelling, but there are differences in the extent of personal protective equipment (PPE) a driver must wear and the steps they need to take when refuelling. Whether you are refuelling an IVECO, Scania or Volvo truck, watch the relevant video below – in any one of the 12 languages available – to learn the necessary steps.

Shell LNG refuelling Instructions (Volvo) - English

Refuelling with LNG Instruction Videos

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LNG Refuelling Sticker

Don’t risk refuelling your LNG vehicle incorrectly. Take a look at our simple sticker illustrating the refuelling steps. As the actual steps can vary slightly per station, each Shell LNG station always has the station-specific sticker displayed on the dispenser. These stickers are always available in local language, but often also in several other languages to serve international drivers.

Download your printable sticker
Closeup on person cleaning LNG refuelling nozzle

Driver Training & Support

Refuelling steps

Refuelling with LNG can be as safe, fast and easy as refuelling a heavy-duty vehicle with diesel, but only if a driver understands the process correctly on how to:

  1. Initiate the payment
  2. Ground the vehicle
  3. Thoroughly clean the truck receptacle and LNG nozzle
  4. Connect the LNG nozzle to the LNG vehicle
  5. Perform a vapour return step if necessary
  6. Select warm or cold LNG
  7. Start refuelling by pressing and holding START button
  8. Disconnect and thoroughly clean the truck receptacle and LNG nozzle

Note that the actual sequence of steps can vary slightly per station. Therefore, always follow the station specific instructions on the dispenser.

Person in PPE attaching LNG nozzle to vehicle

Personal Protective Equipment (PPE)

Since LNG can cause cold burns, it is critical that during the refuelling procedure, drivers wear the necessary PPE in order to prevent contact with any exposed skin.

Necessary PPE when refuelling with LNG includes:

  • Cryogenic gloves – suitable for extreme cold
  • Face shield – protective glasses alone are insufficient
  • Long-sleeved top and long trousers
  • Closed shoes

Ongoing technical support

In addition to our step-by-step Shell LNG Refuelling video instructions, customers can access LNG-specific guidance and support from the Shell Fleet Solutions team.

Shell BioLNG FAQ

Have questions about Shell BioLNG? From refuelling instructions to safety measures, discover the facts that matter and find the answers to the most commonly asked questions when it comes to bioLNG.

Visit FAQ page

Shell LNG Network Expansion

From Spain to Turkey, explore one of the largest LNG refuelling networks in the world. Use the interactive map below to find your nearest Shell LNG station.

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Shell LNG and BioLNG for Road

As a cleaner burning fuel, Shell LNG and BioLNG can help accelerate the road freight industry’s decarbonisation journey. But the benefits don’t stop there. Learn how LNG and bioLNG can also rival diesel when it comes to fuel costs, performance and noise reduction.

Shell BioLNG Deep Dive

BioLNG provides the same benefits over diesel as LNG, but is made from organic waste, such as renewable, organic waste feedstocks, not from fossil resources. That is why bioLNG makes it possible to reduce CO2 emissions in the short term. Plus, it’s a drop-in solution if you’re already using LNG. Find out how you can make the switch today.

LNG News & Insights

The LNG refuelling network is constantly expanding and breakthroughs are occurring at a rapid pace, particularly regarding bioLNG. Whether you are an existing Shell LNG customer, or starting to consider switching from diesel, don’t miss the latest news and updates about LNG for the transport industry.