• The value of Shell’s global contribution so far

    $39 million+

    The value of Shell’s global contribution so far

  • Where key workers have received free food or drinks

    30 countries

    Where key workers have received free food or drinks

  • Litres of IPA, used in sanitisers, donated in the Netherlands

    2.5 million

    Litres of IPA, used in sanitisers, donated in the Netherlands

  • Donation to the Mercy Corps resilience fund

    $3 million

    Donation to the Mercy Corps resilience fund

  • Built in Brazil in partnership with the Brazilian Petroleum Institute

    One field hospital

    Built in Brazil in partnership with the Brazilian Petroleum Institute

  • Sent to health workers in Indonesia

    200,000 health kits

    Sent to health workers in Indonesia

Colleagues

We have taken many steps to protect the health of our colleagues, including requiring or encouraging office-based staff to work from home, depending on the advice of local authorities. We are providing the technology support to ensure up to 70,000 people can work from home each day.

For people working on our platforms offshore, or our facilities onshore, we continue to enforce social distancing and carry out health screening, and have procedures in place to allow the safe evacuation of any suspected cases of COVID-19.

Similarly, in our global network of retail stations, we are enforcing social distancing, and carrying out deeper cleaning. We have also put in place other protections such as screens for till operators.

Our confidential counselling service is available to help colleagues experiencing the psychological impact of the pandemic, and we continue to provide extra online resources to help people manage their physical and mental well-being.

Customers

We have business continuity plans in place at each of our operating sites to sustain our operations and supply chains, so that we can continue to provide vital energy products to countries and communities, businesses and individuals.

Across the world, our forecourts are helping to keep crucial services, such as ambulances, emergency vehicles and deliveries, on the roads.

Shell is doing many things to keep our customers safe at our retail sites. These include carrying out enhanced cleaning operations, increasing stocks of sanitation products and other essential goods, and social distancing.

We are working with business customers to meet demand for essential hand and surface cleaning products. At our manufacturing plants at Pernis in the Netherlands and Sarnia in Canada, for example, Shell is diverting resources to make isopropyl alcohol (IPA). This chemical ingredient makes up about half the content of hand-sanitising liquids. Shell has also started making IPA at its manufacturing plant in Bukom, Singapore.

Communities

We are supporting efforts by communities to halt the spread of the virus.

For example, Shell has made a donation to d.light, a company that provides solar home energy systems, to help people under heightened financial pressure because of the COVID-19 pandemic. The donation will help subsidise the energy bills of more than 100,000 d.light customers in Kenya, Uganda and Nigeria. Shell is a minority investor in d.light, which serves customers in more than 70 countries.The donation to d.light is part of a total contribution of more than $1 million that Shell plans to offer to companies providing access to energy during the pandemic.

Shell has also donated $3 million to the COVID-19 Resilience Fund set up by Mercy Corps, a global humanitarian and development organisation working in more than 40 countries.

We are helping people working on the front line of the fight against the virus in other ways. At more than 15,000 of our retail sites, in more than 30 countries, we have donated over 2 million free food or drink items to more than 1.5 million health-care professionals such as nurses and doctors, as well as truck drivers and delivery people who are vital to maintaining supplies.

We also offered free fuel to health-care providers and ambulances in countries including Brunei, Bulgaria, Mexico, the Netherlands, Oman, Poland, Russia and Turkey.

And we donated more than 1.3 million pieces of personal protective equipment such as face masks, face shields, gloves and goggles to hospitals, front-line workers and vulnerable communities in countries including Brazil, Canada, Italy, Philippines, and the USA.

More on Shell’s response to COVID-19

COVID-19: a message from Shell’s CEO

This is a moment like no other we have experienced before. But the world will overcome.

Shell supports supplies for soaps and sanitisers

We have increased production of some of the key ingredients that go into soaps and sanitisers.

The workers delivering energy through the lockdown

Shell’s key workers are still delivering energy and fuel to keep vital services going. Inside Energy reports.