{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","color":"brand1-solid","model":{"title":"FAQs - Professionals","text":"Find here information about applying for Professional opportunities at Shell.","links":[{"name":"FAQs - Professionals","value":"https://www.shell.com/careers/contact-careers-and-faqs/faqs-professionals.html"}]},"id":"/content/shell/corporate/global/en_gb/careers/contact-careers-and-faqs/faqs-professionals/jcr_content/root/metadata"},{"organism":"ContentOwner","color":"brand1-solid","model":{},"id":"/content/shell/corporate/global/en_gb/careers/contact-careers-and-faqs/faqs-professionals/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.com/_jcr_content/root/header/inherited.model.json","id":"/content/shell/corporate/global/en_gb/careers/contact-careers-and-faqs/faqs-professionals/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.com/"},{"name":"Careers at Shell","value":"https://www.shell.com/careers.html"},{"name":"Careers FAQs","value":"https://www.shell.com/careers/contact-careers-and-faqs.html"},{"name":"FAQs - Professionals","value":"https://www.shell.com/careers/contact-careers-and-faqs/faqs-professionals.html"}]},"id":"/content/shell/corporate/global/en_gb/careers/contact-careers-and-faqs/faqs-professionals/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/corporate/global/en_gb/careers/contact-careers-and-faqs/faqs-professionals/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","color":"brand2","model":{"title":"FAQs - Professionals","text":"\u003Cp\u003EFind here information about applying for Professionals opportunities at Shell.\u003C/p\u003E\r\n\r\n\r\n"},"id":"/content/shell/corporate/global/en_gb/careers/contact-careers-and-faqs/faqs-professionals/jcr_content/root/main/section/item"},{"organism":"Container.Gapless","color":"inherited","children":[{"organism":"PromoSimple.Text","color":"brand2-subtle","id":"/content/shell/corporate/global/en_gb/careers/contact-careers-and-faqs/faqs-professionals/jcr_content/root/main/section/simple/section_header","model":{"text":"\u003Ch2\u003EMy Application\u003C/h2\u003E"}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/corporate/global/en_gb/careers/contact-careers-and-faqs/faqs-professionals/jcr_content/root/main/section/simple/text","model":{"text":"\u003Ch4\u003EI am getting an error message saying 'We were unable to find that e-mail and password in our system'\u003C/h4\u003E\r\n\u003Cp\u003EIf you are sure you have created an account, Please use the link to reset your password. Our careers site migrated to a new system at end 2013/2014. If you have not logged in for a considerable time you may need to create a new account.\u003C/p\u003E\r\n\u003Ch4\u003E\u003Cb\u003EI have forgotten my login details/ need to reset password\u003C/b\u003E\u003C/h4\u003E\r\n\u003Cp\u003EIf your login details no longer work, or you cannot remember them, Please use the link to reset your password on the login page. This will generate an email to your registered email address with a link which will allow you to reset your password.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EPlease note that the link will only be active for sometime.\u003C/b\u003E If you do not receive the email, please check your spam filters/ settings which may possibly be blocking our system emails.\u003C/p\u003E\r\n\u003Ch4\u003EI’ve used the 'forgot your password?' link on the login page but I still can’t reset my password\u003C/h4\u003E\r\n\u003Cp\u003EIf you are accessing the reset password link after 3 hours of receipt, please note that the link will not work, as it will only be active for 3 hours.\u003C/p\u003E\r\n\u003Cp\u003EIf you are not receiving the reset email:\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003Cli\u003EPlease ensure that you are resetting the exact email address which is linked to your account user name.\u003C/li\u003E\r\n\u003Cli\u003EPlease check your spam filters/ settings which may possibly be blocking our system emails.\u003C/li\u003E\r\n\u003Cli\u003EPlease try clicking on the ‘forgot your password’ link again, which will generate an email to your registered email address with a link which will allow you to reset your password.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003Ch4\u003EHow can I find out the status of my application?\u003C/h4\u003E\r\n\u003Cp\u003EOnce you have logged into your account, click on the 'Job Application Status' link to check the current status of your application.\u003C/p\u003E\r\n\u003Ch4\u003EHow do I remove my details from your database?\u003C/h4\u003E\r\n\u003Cp\u003EIn order for us to delete your information from our database could you please provide us with the following:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EThe name that you registered with.\u003C/li\u003E\r\n\u003Cli\u003EThe email address that you registered with.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EOnce we have these details we can delete your information from our database. If you do not provide us with the above it may not be possible to remove your details due to Data Protection. \u003Cb\u003E\u003Ca href=\"https://www.shell.com/careers/contact-us.html\"\u003EContact us for more information\u003C/a\u003E\u003C/b\u003E.\u003C/p\u003E\r\n\u003Ch4\u003EThe position I was applying to is no longer available. Why is this?\u003C/h4\u003E\r\n\u003Cp\u003EIf you are unable to see the position you were applying for, it is most likely due to the position reaching is closing date. Please note that Shell reserves the right to close jobs before the advertised closing date if necessary. We would recommend that you log into your account and enable email notifications via the Search Agent Manager so that when a position is posted in your preferred business area and location you will be notified. 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Here you can look for current job openings, create a profile and enable email notifications via the Search Agent Manager.\u003C/p\u003E\r\n\u003Cp\u003EPlease do not send us your application by any means other than those indicated at the careers website as we will not be able to consider it.\u003C/p\u003E\r\n\u003Ch4\u003EHow do I apply to join Shell?\u003C/h4\u003E\r\n\u003Cp\u003EShould you wish to apply to us, please do so for a specific vacancy found using our Job Search Engine. The relevant method of application will be outlined in the detailed job description.\u003C/p\u003E\r\n\u003Ch4\u003EHow long after applying can I expect to wait before hearing anything?\u003C/h4\u003E\r\n\u003Cp\u003EAn email confirmation will be sent, once your application is submitted. 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If there are no vacancies that are currently of interest to you, we recommend that you register an account, log in and enable email notifications via the Search Agent Manager. When a position is posted in your preferred business area and location you will be notified.\u003C/p\u003E\r\n\u003Ch4\u003EHow do I sign up for new job notifications (Search Agent Manager)?\u003C/h4\u003E\r\n\u003Cp\u003ETo be notified of new vacancies as they are posted, please create an account, log in and click on 'Search Agent Manager'. You can then create a search profile which will generate an email to you with details of new postings which fit the skillpool areas you specify.\u003C/p\u003E\r\n\u003Ch4\u003EMy application has been regretted can I receive some feedback?\u003C/h4\u003E\r\n\u003Cp\u003EUnfortunately, due to the high volumes of applications we receive, we are unable to offer you individual feedback on your application at this stage of the recruitment process. 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