Security Hidden

By setting volume limits per transaction, you can make sure fuel purchased does not exceed the task capacity of your vehicles, helping to prevent fuel siphoning and overspending

Control spending by specifying what can and can’t be purchased using your cards.

You can easily set and change limits to control how much your fleet spends, so your cards will be refused if limits are exceeded.

You can also specify times when your cards can be used – for example, blocking them outside business hours.

You can apply specific limits to the different services and products your drivers buy – such as fuel consumables – so your cards have a total spend limit.

You can restrict card usage in different countries and networks and even at specific sites. This can be a good way to target more cost-effective stations.

All Shell Fuel Cards feature chip and PIN technology for more secure transactions – a proven way to prevent fraud, particularly in the case of lost, stolen and counterfeit cards.

With Fleet ID validation, only authorised drivers can use a card, adding an extra layer of security to Chip and PIN. If the correct Fleet ID isn’t entered, the transaction is refused. This system also makes it easier to track individual drivers and their spending through your paperwork.

At Shell stations, the Shell Card, terminal and central host communicate with each other before a transaction is validated. This real-time check ensures that only valid cards can be used.

If one of your Shell Cards is lost or stolen, you can block it immediately via Shell Fleet Hub – or you can call our 24/7 emergency customer service line.

Our real-time detection system alerts our security experts of potentially fraudulent transactions, and we notify you as soon as any irregular activity is identified. Through the Shell Fleet Hub you can also block and unblock cards anytime you need to.

With CCTV at many of our Shell stations and a ‘fast finding’ process in place, we help you quickly identify possible fraudsters and deter future fraud. We also train our staff to be vigilant and to immediately report any suspicious activity.

With card activity reports, you can view and manage transactions in real-time – and block cards the moment you see suspicious activity.

Sign up for custom alerts and get notified whenever unusual card activity occurs, whether it’s a card used outside its limits or restrictions, business hours or geographic area.

You can also check card limits and change settings any time you like through the Shell Fleet Hub – so your security profile and alerts are always up to date.