Simple order management
- Shell MarketHub makes it easy to place, track and review your orders with a straightforward, end-to-end process that can be easily navigated through our online portal.
- It all starts with checking the availability of the product you require, before placing your order in just a few clicks, choosing the delivery details that best suit your schedule.
- Once your order has been processed, view, amend or cancel it as you wish. You can also track the status of live orders through our “order management” function.
- And if you’re keen to repeat a previous order or order a product in bulk, simply follow the on-screen instructions and you could be done in under a minute.
Accessible customer support
- Once your account is set-up and live, you can view important information like your payment history, billing records and historical financial documents.
- Having this information at your fingertips makes it easy to stay on top of your orders, while document copies or personalised reports can be generated in seconds.
- Should you need further support, you can consult the FAQ for common troubleshooting queries. If you can’t seem to find a suitable fix, try reporting your issue through our online form.
- Or, if your question requires personalised assistance, Shell Customer Support can be contacted via the Shell MarketHub login page and will be happy to help get you back on track.