Our desire for operational excellence drives us to deliver innovative solutions and services. From product development to providing safe and reliable services, our dedicated people are committed to operational excellence at every stage – without compromise.

We know you want to work with the best partners. Our record speaks for itself:

  • Shell Aviation was voted by airlines as the 'Best International Fuel Supplier' in the 2013/2014 Armbrust Awards. It has also won Armbrust's 'Best Technical and Operational Performance' award fifteen times in teh awards' 19-year history (including 2014).
  • Over 2,000 hours of Fuel Tech training for customers and key stakeholders over the past 10 years
  • We have also received a 20 year Strategic Partnership Award from IATA in 2014, marking our long term support for the industry and strong collaboration with IATA's member airlines. 

As a member of IATA Technical Fuel Group, Shell Aviation is able to gain an insight into customers' challenges and recommend customized solutions. The Group focuses on the supply and use of aviation fuel, reviews current problems and promotes standardization. This collaboration aims to develop a better understanding of issues related to jet fuel and product handling. Through the years, we've carried out important work regarding quality assurance to embolden the aviation fuelling standards across the industry as part of this group.

The few energy companies with a dedicated aviation research facility.

Industry leadership and technical expertise

Shell Aviation takes a prominent industry leadership role in developing standards and best practices.

Shell has over 10,000 scientists and engineersworking on the world’s toughest energy challenges. We are one of the few energy companies with a dedicated aviation research facility.

Shell is a major contributor to the aviation fuel industry and holds active and leadership roles in all the major industry groups, including UK DEF STAN, JIG, EI, CRC, IATA and ASTM. Shell staff chair key committees such as the Energy Institute’s Microbiological and Aviation committees and its Aviation Filtration Sub-committee, JIG’s PQ Committee and the CRC Aviation Committee.

Facilities and procedures for the Quality assurance

Quality assurance

The Health, Safety, Security and Environment Management System (HSSEMS) assures product quality throughout the supply chain by setting strict standards for facilities and procedures. Other Shell standards define requirements for airport operations, process safety and asset integrity.

  • We conduct over 400 audits and inspections annually to ensure that our airport operations meet global health, safety, security, environmental and operational standards.
  • Our vehicle replacement policy is used to manage our asset integrity and optimise each vehicle’s lifetime-cost ratio. An optimal average fleet of 10 years has been calculated, and we are implementing a strategy for achieving and maintaining that target.

On-the-apron service excellence

Shell provides a stimulating and challenging work environment to attract, develop and retain the best and brightest people worldwide. Our highly trained people deliver safe and efficient fuelling services. We never settle for anything less than excellence and neither should you.

There are several essential training programmes behind our operational excellence and, in 2011, we conducted approximately 24,000 hours of Aviation Competence and Education (ACE) training for Shell operators.


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