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CONSUMER QUESTIONS & COMMENTS:

1-800-237-8645

generalpublicenquiries-us@shell.com 

Available Monday – Friday 7 a.m. – 6 p.m. CT

WHERE TO BUY:

1-800-237-8645, Option 4

Available Monday – Friday 7 a.m. – 6 p.m. CT

MY MILES MATTER BY SHELL ROTELLA:

1-800-566-8979

Email: mymilesmatter@resultsdm.com 

Available Monday-Friday, 8am - 5pm CT

FEEDBACK/CLAIMS:

1-800-237-8645, Option 4

generalpublicenquiries-us@shell.com 

Available Monday – Friday 7 a.m. – 6 p.m. CT

PHONE NUMBERS FOR REFERENCE:

B2C/Consumer

Phone: 1-877-536-6324

Fax: 713-217-3310 (orders); 713-423-0708 (inquiries)

Email: lubesorders-us@shell.com inquiries-us@shell.com 

B2B / Transport & Industry

Phone: 1-800-332-6457

Fax: 877-536-7714 (orders); 877-536-7859 (inquiries)

Email: lubricantsorders-us@shell.com ; lubricantsinquiries-us@shell.com 

Retail / Hypermarket

Phone: 1-877-536-8029

Fax: 877-536-7604 (orders); 877-536-7708 (inquiries)

Email: shelllubricantsorders-us@shell.com ; shelllubricantsinquiries-us@shell.com 

Distributor

Phone: 1-877-536-8073

Fax: 877-536-7605 (orders); 877-536-7713 (inquiries)

Email: distributororders-us@shell.com ; distributorinquiries-us@shell.com  

General Public (End consumer)

Phone: 800-237-8645

Email: generalpublicenquiries-us@shell.com 

TECHNICAL INFORMATION & QUESTIONS:

Shell-Branded Products:

1-800-237-8645, Option 3, then Option 1

shelltechnical-us@shell.com 

Available Monday - Thursday 7 a.m. – 5 p.m., Friday 8 a.m. – 4 p.m. CT

MATERIAL SAFETY DATA SHEETS (MSDS) or TECHNICAL DATA SHEETS (TDS):

http://www.epc.shell.com/default.asp?Countryid=US