If you lose your share certificate please contact Equiniti (formerly Lloyds TSB Registrars). They will arrange for a replacement certificate to be issued on completion of an indemnity to cover the company for any loss arising from dispute of ownership of the shares. The Registrars will advise the appropriate charges that will be incurred.

Changes in circumstances

Please advise the Registrars in writing if you change your address and include your old and new address together with your account number if possible.

Bank details
If your dividends are paid direct to your bank and you change your bank details you will have to complete a new mandate form. Printed forms can also be obtained from the Registrars.

Change of name
Please advise the Registrars in writing of any change of name together with a copy of your marriage certificate or other legal document.

Death of shareholder
In the event of the death of a shareholder, please advise the Registrars in writing.

Contact information:

Aspect House
Spencer Road
West Sussex
BN99 6DA

Freephone: 0800 169 1679 (UK only)

Telephone: +44 (0)121 415 7073 (international)

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Annual Reports and publications

The 2015 Annual Report and Form 20-F, the 2015 Sustainability Report and the 2015 Investors’ Handbook are available for online reading and as PDF downloads.