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About Us

The aim of the Shell Business Service Centre, Chennai is to provide the Group with operational excellence through highlighting and utilizing process improvements and functional efficiencies as well as by leveraging economies of scale. Currently, the Chennai centre provides a wide range of finance, accounting and business services to Shell operating companies across several business sectors globally.

Set up in September 2007, the Chennai centre has grown rapidly and now , in its fourth year of operations , it has crossed the 1600 staff mark. The centre is located in the  RMZ Millennia Business Park, where the Shell campus is a Leed Platinum building with world class infrastructure. The business is expected to grow further over the next two years and infrastructural additions to support this have been planned.

The main focus in Chennai is on Finance Operations which supports delivery of the global Finance functional plan. There is also a ‘Downstream India’ - Customer Services Team that handles lubricant depot ordering within the country. The Business Service Centre (BSC Team) manages the centre facilities and supports business partners’ operations on site. There is a strong focus at SBSC on safety & well being of staff and on its three core values: Compliance, Intervention & Respect.

The processes required to meet the growing business needs of Finance Operations are:

Order to Cash - Maintain customer master data, Invoice customers, Process receipts, Administer customer accounts, Document Management, Billing, Cash Allocation, Debt Chasing, Controls.

Purchase to Pay - Administer vendor accounts, Workflow Management, Invoice Processing, Process invoices & expense claims, Payment Initiation, Process payments, Controls, Disbursement Audit

Record To Report -

  • Managed Close - Group Reporting – GARANCE, Inter-Reporting, General Ledger & Period END, Intra Group, Financial Accounting.
  • Capital & Assets - Projects/ Fixed Assets, Capitalization, Fixed Assets Reporting, Project Accounting.
  • Treasury - Bank Account Management, Cash Forecasting & Banking / TBO.
  • Settlements - Invoice Processing, Billing, Collections, Freight / Shipping, Gas Accounting.
  • Taxation - Direct Taxes, Indirect Taxes, Personal Taxes, Transfer Pricing.
  • Statutory Reporting - Prepare Statutory Books, Statutory Financial Statements & Disclosure Notes based on Country GAAPs, Co-ordinate with Country Statutory Auditors, Directors & Legal for sign off and submission of accounts, Implement and Maintain  Standardized Statutory Reporting Process Globally, Support Legal Entity Rationalization.

Management Information - Management Internal Reporting, Variance Analysis, Decision Support, Budgeting & Planning.

Manual of Authority - Maintenance of the MOA Tool, Adding Positions, Assigning  Authorities, Modification to  Access, Guidance to Users.

Business Intelligence & Strategy Analysis - The  Business Intelligence & Strategy Analysis (BISA) Centre is an internal consulting and analytics unit of Royal Dutch Shell located within the Shell Business Service Center in Chennai, India. The purpose of the unit is to help businesses make better decisions. This is achieved by using an in-house team of consultants and analysts, who have access to all Shell-subscribed EIS tools and databases coupled with prior experience in business analysis and  consulting.

BISA’s core expertise lies in its ability to provide an external market perspective in its business and strategic analysis, in a context relevant to Shell.

Control & Compliance - Risk, Business Controls, Financial Controls, Risk Management Program, Shell Control Framework.

GSAP - SOD Checks, Monitor SOD Reporting for SOX , C11.12 E Compliance & In-house Role Mapping Databank  Maintenance, Updation.

Continuous Improvement & Service Delivery - Shell Six Sigma & LEAN, Service Delivery Management.

Service Delivery Management - Performance Report, Post go live KPI Reviews, Performance Analysis, Customer Interaction, Customer Surveys

SBSC Chennai is hiring aggressively and this will continue over the next few years. We also provide a large amount of process and language trainings. As shift-work is a part of our daily lives, we endeavour to be flexible with our timings and provide safe and efficient transportation for all our staff.

Shell’s commitment to a healthy ‘work-life balance’ is very much at the core of our Chennai operations. This is demonstrated through our ‘Fun@Work’  programmes, and on-site recreational and lifestyle-driven facilities like gymnasium, yoga room, recreation room, well-stocked library, clinic and crèche.


Our Chennai office is located at:

Campus 4A,
RMZ Millenia Business Park,
No.143, Dr. M.G.R Road,
Perungudi, Chennai - 600 096

Our People

Finance and accounting talent is the primary reason we located our business service centre in Chennai and the belief of rewarding professional skills and effort is a primary focus for us here. Shell Business Service Centre Chennai has dynamic staff who are keen to learn, contribute and add value to the Shell businesses that we support, which ranges from Upstream and Downstream to Global Functions. We are a vibrant multi-cultural organisation within the Shell Group.

As a Shell Business Service Centre employee, you will:

  • Have exposure to working in teams, across multi-cultural and international boundaries
  • Receive support for learning and development in professional (e.g. ACCA, CIMA) and leadership arenas
  • Build your career through rotations in different work areas as well as progression in responsibilities
  • Enjoy competitive remuneration and benefits
  • Be offered personal growth, increased challenge or responsibilities and a way of life:
       For aspiring professionals, a platform to launch and build their careers;
       For seasoned professionals, a place to lead large teams and make a real difference.

Shell Values

Shell employees share a set of core values - honesty, integrity and respect for people. We also firmly believe in the fundamental importance of trust, openness, teamwork and professionalism, and pride in what we do.


Explore current vacancies in Shell Business Service Centre, Chennai