| Acronym | Meaning |
| AGO | Automotive Gas Oil (Diesel) |
| AP | Accounts Payable |
| API | American Petroleum Institute |
| AR | Accounts Receivable |
| ATRACC | Provider of Cross-border accounting |
| AVGAS | Aviation Gasoline |
| Avtur | Aviation Turbine Fuel |
| bbl/d | barrels per day |
| B2B | Business to Business |
| bbd | barrels per day |
| BBL | Barrel |
| BCCP | Business Continuity and Contigency Plan |
| BIC | Best in Class |
| BRF | Business Results Factor |
| BU | Business Unit |
| CAPEX | Capital Expenditure |
| CCH | Country Chairman |
| Central Offices | The Shell offices in London (Shell Centre) and the Hague |
| CFP | Coaching for Performance |
| CIF | Cost, Insurance, Freight |
| CMD | The Committee of Managing Directors-the executive board of the Royal Dutch Shell Group of Companies |
| COB | Class of Business |
| COD | Cash on Delivery |
| CP | Contracting & Procurement |
| CPPM | Contracting Policies and Procedures Manual |
| CSC | Customer Service Centre |
| e-Business | Business done electronically, often via the Internet |
| EP | Exploration & Production |
| FAC | First Aid Cases |
| FAQ | Frequently Asked Question |
| Firewall | A security barrier that controls the flow of information |
| FOB | Free on Board |
| FOREX | Foreign Exchange |
| GAME | Global Asset Management Excellence |
| GB | Global Business |
| GI | Global Infrastructure |
| GID | Group Infrastructure Desktop |
| GM | Gross Margin |
| GMG | Gross Margin Growth |
| GP | Gas & Power |
| GSAP | Global SAP System |
| HR | Human Resources |
| HRA | Health Risk Assessment |
| HS&E | Health Safety & Environment |
| HSE-MS | Health, Safety and Environment - Management System |
| HSFO | High Sulphur Fuel Oil |
| HSSE | Health, Safety, Security & Environment |
| HVI | High Viscosity Index |
| IOC | Intenational Oil Companies |
| IP | Internet protocol |
| IP | Institute of Petroleum |
| IPE | International Petroleum Exchange |
| IPF | Idividual Performance Factor |
| ISO | International Standards Organisation |
| IT | Information Technology |
| JG | Job Group |
| JSA | Job Safety Assessment |
| kb/d or kbd | thousand barrels per day |
| KPI | Key Performance Indicators |
| LIFO | Last in First out |
| LNG | Liquified Natural Gas |
| LOBP | Lubricant Oil Blending Plant |
| LPG | Liquefied Petroleum Gas |
| LSC | Lubricant Supply Chain |
| LSFO | Low Sulphur Fuel Oil |
| LSDR | Local Senior Shell Downstream Representative |
| LTA | Lost Time Accident |
| LTI | Lost Time Injury |
| LTIF | Lost Time Injury Frequency |
| MD | Managing Director |
| MOA | Manual of Authority |
| MoGas | Motor Gasoline Products |
| MOM | Minutes of Meeting |
| MOU | Memorandum of Understanding |
| MS | Management System |
| MSD | Manufacturing, Supply & Distribution |
| MSDS | Material Safety Data Sheets |
| MST | Manufacturing, Supply, Trading |
| MTC | Medical Treatment Case |
| NACRA | National Association of Corporate Reporting Awards |
| NAFMA | National Award for Management Accounting Best Practices |
| NGO | Non-Governmental Organisation |
| NIAT | Net Income After Tax |
| NIBIAT | Net Income Before Interest and After Tax |
| NIBT | Net Income Before Tax |
| OHSAS | Occupational Health and Safety Assessment Series |
| OP | Oil Products |
| Open Resourcing | Putting Shell jobs up for application within the Group |
| OPEX | Operational Expenditure |
| OPLM | Oil Products Leadership Meeting |
| OR | Open Resourcing |
| OU | Operating Unit |
| P&L | Profit and Loss |
| PEFS | Process Engineering Flow Scheme |
| PI | Productivity Index |
| PIR | Post Implementation Review |
| PO | Purchase Order |
| PPM | Personnel Policy Manual |
| PTW | Permit to Work |
| PTWS | Permit to Work System |
| PWC | Price Waterhouse Coopers |
| QHSSE | Quality, Health, Safety, Security, Environment |
| R&D | Research and Developement |
| RBI | Risk Basesd Inspection |
| RMM | Refinery Managers Meeting |
| RON | Research Octane Number |
| SAP | Systems Applications and Products in Data Processing |
| SAR | Service Availability Request |
| SC | Supply Chain |
| SCM | Supply Chain Management |
| Scorecard | The matrix of measurements to define business performance |
| SEPL | Shell Eastern Petroleum Limited |
| SG | Salary Group |
| SGBP | Shell General Business Principles |
| Shell GS | Shell Global Solutions |
| Shell Web | The Intranet SWW, used for internal communications within the Shell Group |
| SIEP | Shell International Exploration and Production B.V |
| SIETCO | Shell International Eastern Trading Company |
| SIPM | Shell Internationale Petroleum Maatschappij B. V |
| SITI | Shell Information Technology International |
| SLA | Service Level Agreement |
| SLC | Shell Leadership Challenge |
| SMART | Specific, Measurable, Achievable, Relevant; Time-Bound |
| SMDS | Shell Middle Distillation Synthesis |
| SMTSB | Shell Malaysia Trading Sdn Bhd |
| SOHL | shell Overseas Holding Limited |
| SOX404 | Sarbanes Oxley section 404 |
| SRC | Shell Refining Company (Federation of Malaya) Berhad |
| STASCO | Shell International Trading and Shipping Company |
| STSB | Shell Timur Sdn Bhd |
| SWW | Shell Wide Web |
| T&C | Terms and Conditions |
| T&R | Targets and Resources |
| TEAMS | Total Engineering and Asset Management Services |
| TOR | Terms of Reference |
| TRC | Total Reportable Cases |
| TRCF | Total Reportable Case Frequency |
| V-Power | Differentiated fuel proposition offering improved power and acceleration |
| WLB | Work Life Balance |
| Y2K | Year 2000 |
| YTD | Year To Date |
