Shell Card Terms & Conditions*

DEFINITIONS

LOSS OF CARD OR DISCLOSURE OF PIN

CARD ACCOUNT

PAYMENT

LIABILITY OF CARDHOLDERS

TERMINATION AND SUSPENSION

CARDMEMBER’S INFORMATION

EXCLUSION

ASSIGNMENT

VARIATION

WAIVER

NOTICES

1. In these Terms and Conditions and unless the context otherwise requires:-
1.1 "Account Holder" means the Principal Cardmember or Corporate Cardmember in whose name a Card Account has been opened by Shell.
1.2 "Card" means a payment card issued by Shell and bearing the Shell name and/or mark that can be used in conjunction with the PIN assigned to it to make Card Transactions;
1.3 "Card Account" means an account opened and maintained by Shell in the name of an Account Holder.
1.4 "Card Account Number" means the number assigned by Shell to the Card Account.
1.5 "Card Account Statement" means a statement rendered by Shell of the amounts charged debited, credited and/or paid in relation to the Card Account referred therein;
1.6 "Cardholder" means a person, being a Cardmember or Corporate Cardholder, duly authorized to hold and use a card.
1.7 "Cardmember" means a person to whom a Card has been issued and includes a Principal Cardmember, Supplementary Cardmember and Corporate Cardmember;
1.8 "Card Transaction" means a payment (whether for goods and/or services or of charges incurred or otherwise) made by a Cardholder through the use of a Card;
1.9 "Corporate Card" means a Card issued to a company or firm bearing the name of the Corporate Cardmember and/or Corporate Cardholder;
1.10 "Corporate Cardholder" means a person authorized by a Corporate Cardmember to hold and use a Corporate Card issued to the Corporate Cardmember.
1.11 "Corporate Cardmember" means the corporation, society or firm to whom a Card or Cards has or have been issued for use by Corporate Cardholder(s);1.12 "Maximum Limit" in relation to any Card Account means the maximum permissible debit balance for that Card Account as may be stipulated by Shell from time to time;
1.13 "PIN" in relation to any Card means the Personal Identification Number assigned by Shell to that Card which may be used to effect Card Transactions in conjunction with presentation of the Card or to effect telephone requests via Interactive Voice Response (IVR) facility in conjunction with the Card Account Number;
1.14 "Principal Card" means a Card issued to the Principal Cardmember and bearing his/her name;
1.15 "Principal Cardmember" means an individual person in whose name Card Account has been opened by Shell;
1.16 "Purchase Limit" in relation to any Corporate Card means the periodic maximum permissible debit balance for that Corporate Card as may be set by Shell at the request of the Corporate Cardmember;
1.17 "Shell" means Shell Eastern Petroleum (Pte) Ltd;
1.18 "Shell Card Application Form" means the form for card application as may from time to time be prescribed by Shell and includes the Card Application Form (Corporate) and the Card Application Form (Personal);
1.19 "Supplementary Card" means a Card issued to the Supplementary Cardmember and bearing his/her name;
1.20 "Supplementary Cardmember" means an individual person to whom a Card has been issued on the request of a Principal Cardmember and who is a spouse, child, sibling or parent of the Principal Cardmember, the amounts of whose Card Transactions shall be debited to the Card Account opened in the name of the Principal Cardmember;

2.1 At all times Cards shall remain the property of Shell and may be used by Cardmembers and Cardholders only in the accordance with the terms and conditions herein. Shell reserves the right to require a Card to be returned on demand for any reason whatsoever.
2.2 No Card shall be used by and no PIN shall be disclosed to any person other than as allowed by Shell. A Corporate Cardmember may disclose the PIN in relation to a Corporate Card to an authorised Corporate Cardholder.
2.3 Loss or theft of any Card must be notified to Shell immediately upon discovery. Telephone notification may be effected via the telephone number 1800 261-5322 provided that such telephone call must thereafter be followed by written notice thereof to Shell within forty-eight (48) hours. Notwithstanding any such telephone notification, Shell reserves the right to debit the Card Account in respect of any and all Card Transactions effected prior to the receipt by Shell of such written notice of such loss or theft.
2.4 All Cardholders shall provide such information as is within its or his knowledge of the circumstances leading to the loss or theft of any Card and shall render such assistance as Shell may deem appropriate to effect recovery of the Card and/or the apprehension of any person who has stolen or wrongfully used the Card.
2.5 In the event a Card is lost, stolen, damaged or defaced, Shell may at its sole discretion issue a replacement Card and debit the Card Account with a replacement fee of S$10.00.
2.6 Notwithstanding anything contained herein, Shell shall be entitled at its absolute discretion to refuse to issue renew, reissue or replace any Card.

3.1 For each Account Holder, Shell shall open and maintain a Card Account.
3.2 Shell shall debit the Card Account for the amount of every Card Transaction made through the use of all Cards issued to the Account Holder.
3.3 Shell shall debit the Principal Cardmember's Card Account for the amounts of Card Transactions made through the use of any Supplementary Card issued on the request of the Principal Cardmember.
3.4 Shell may set a Maximum Limit in relation to the Card Account and may vary the Maximum Limit without notice. Notwithstanding any Maximum Limit that may be set, Shell may in its absolute discretion approve any proposed Card Transaction and allow the debit balance on the Card Account to exceed the Maximum Limit even in the absence of any request from the Account Holder.
3.5 The Corporate Cardmember may request for a Purchase Limit to be set in respect of any Corporate Card issued to the Corporate Cardmember.  Notwithstanding that any Purchase Limit may have been exceeded in relation to any Card, Shell shall be under no obligation to restrict or terminate the use of that Card and may approve any proposed Card Transaction in relation to that Card. Shell shall not be liable to the Corporate Cardmember for any loss or damage as a result of any Card Transaction being in excess of the Purchase Limit.
3.6 Shell may, at any time in its absolute discretion and without assigning any reason, refuse to approve any proposed Card Transaction notwithstanding that the total debit balance on the relevant Card Account or Card at such time would not have exceeded the Maximum Limit or Purchase Limit if any, then applicable if the amount of such Card Transaction was debited thereto.

4.1 The Account Holder shall forthwith pay on demand by Shell at any time and from time to time any and all charges and debits which may be incurred on or posted in the Card Account and all other sums which may be due to Shell in relation the Card Account without deduction or set-off for any reason whatsoever not later than the payment due date specified in the Card Account Statement.
4.2 Payment shall be effected by GIRO, unless otherwise allowed by Shell. Official Receipts will be issued only for cash payments.
4.3 If payment of the entire debit balance shown on the Card Account Statement is not received by Shell on the payment due date specified therein, Shell shall be entitled to levy a late payment charge or fee at the rate of 1.5% per month calculated from the payment due date until payment is made subject to a minimum charge or fee of S$3.00 whichever is higher. Shell may debit the Card Account in respect of any late payment charge or fee levied at monthly or such other intervals as may be determined by Shell.
4.4 Shell shall be entitled to appropriate any payment received by Shell from any Cardholder in such manner as Shell may in its absolute discretion determine notwithstanding any specific appropriation by the Cardholder.

5.1 Every Corporate Cardmember shall be responsible to ensure that each Corporate Cardholder using a Card under its Card Account shall be made aware of and shall comply with the terms and conditions herein.
5.2 Every Principal Cardmember shall be responsible to ensure that each Supplementary Cardmember using a Card under his Card Account shall be made aware of and shall comply with the terms and conditions herein.
5.3 Notwithstanding anything contained in Clause 4.1 herein, the Principal Cardmember and each supplementary Cardmember shall be jointly and severally liable to Shell for the entire balance which may become due to Shell at any time on the Card Account.
5.4 All Cardholders shall ensure that Shell is kept informed and updated of changes of any particulars contained in any Shell Card Application Form.

6.1 Shell may at any time without assigning any reason whatsoever and without prior notice to any Cardmember or Cardholder change, de-activate or revoke the use of any PIN and/or terminate or suspend the use of any Card and/or Card Account.
6.2 Suspension of any Card or Card Account by Shell shall be without prejudice to Shell's rights of termination and shall not affect any Cardmember's obligation to make payment to Shell with respect to the Card Account.
6.3 A Cardholder may terminate use of a Card at any time by giving Shell fourteen (14) days' notice of intention to terminate and returning the card, cut in half, to Shell.
6.4 No termination (whether by Shell or a Cardholder) shall affect Shell's right to debit the Card Account in respect of any Card Transaction effected prior to Shell's actual receipt of the Card.
6.5 Upon any termination of a Principal Card (in the case of an individual) or of all Corporate Cards (in the case of a corporation, society or firm), all sums due to Shell on the Card Account shall become immediately due and payable and the Account Holder shall forthwith pay to Shell any and all charges and debits which may be incurred on or posted in the Card Account and all sums which may be due to Shell in relation to the Card Account.
6.6 Shell may close the Card Account of a Cardholder upon the termination of a Card (whether by Shell or a Cardholder) or at any time thereafter as it deems fit. Upon the closure of the Card Account, Shell may:
(a) where the Card Account has a credit balance of more than S$10.00, arrange for a refund of the said credit balance by GIRO or by way of cheque or any other mode of payment as Shell deems fit, less a refund processing fee of S$10.00 or any other rate as may be imposed by Shell from time to time;
(b) where the Card Account has a credit balance of S$10.00 or less, Shell shall be entitled to charge a processing fee for closing the Card Account which shall be equivalent to the said credit balance. In such event, no refund will be made to the Cardholder upon closure of the Card Account.

7. Shell may at any time:
(a) send to any Cardmember any form of promotional catalogues, pamphlets and notices; or
(b) use or disclose any information relating to any Cardmember or Card Account to any person for any purpose whatsoever.

8.1 Unless Shell is itself the supplier of the same, Shell shall not be responsible for the quality or fitness for purpose or any other matter relating to any goods or services supplies in relation to any Card Transaction.
8.2 Shell shall not be liable in any way whatsoever if any person fails or refuses to honour any Card for any reason whatsoever.
8.3 Shell shall not be liable for any loss or damage suffered by the Cardmember by reason of:
(a) any event or occurrence beyond the reasonable control of Shell;
(b) any loss or damage suffered by a Cardmember arising out of or in connection with the use of the Card that is not caused by the willful misconduct or negligence on the part of Shell or its employees; or
(c) any loss suffered by the Cardmember as a result of any breakdown, or failure of any machine, date processing or communication system or transmission link.
8.4 No supplier of any goods or services shall be constituted as agent or servant of Shell whether in the provision or sale of any goods or services or otherwise by reason only of any or all of the following:-
(a) the fact that such supplier is a dealer in Shell products;
(b) the fact that any of the goods supplied under or pursuant to any Card Transaction is a Shell product and/or bears the Shell name and/or mark;
(c) the fact that any service is rendered by such supplier using a Shell, Select, Shell Hand Wash, Rainbow or autoserv/ProServ name and/or mark ;
8.5 At all times, Shell does not warrant and shall not be under any obligation to ensure:-
(a) that the Card is used by the Cardholder or anyone duly authorized by the Cardholder; or
(b) that the goods and/or services purchased which are the subject of any Card Transaction made by a Corporate Cardholder are the goods and/or services that are specified to Shell by the Corporate Cardmember.

9.1 No rights of any Cardholder against Shell may be assigned or otherwise disposed off;
9.2 Shell may at any time assign all or any part of its rights and/or obligations relating to any Card without prior notice to or consent of any Cardmember.

10.1 Shell may vary the terms herein from time to time.
10.2 If a Cardholder does not accept any such variation, the Cardholder must terminate the Card in accordance with and subject to Clause 6 herein within 14 days of receipt of becoming aware of any such variation failing which the Cardholder shall be deemed to have accepted and agreed to such variation without reservation.

11. No failure on the part of Shell at any time to enforce or require the strict adherence and performance of any of the terms or conditions herein shall constitute a waiver of such terms or conditions or affect or impair such terms or conditions in any way or the right of Shell at any time to avail itself of such remedies as it may have for any breach of such terms or conditions.

12. Statements, notices, demands or other communication shall be deemed to have been given by Shell to a Cardmember if it is sent to the latest address of the Cardmember that is on record with Shell or published in such form manner and media as Shell may select:-
(a) on the day of delivery, if sent by hand;
(b) on the next day after posting, if sent by post; or
(c) on the date of publication, if published.

13.1 Time whenever mentioned shall be of the essence.
13.2 Any certificate signed by any officer of Shell for the time being stating the amount due to Shell on any Card Account as at any date therein specified shall be conclusive evidence as against the Account Holder of the amount due to Shell on that Card Account as at that date and of the liability of the Account Holder with respect to the amount.
13.3 Cardmembers hereby indemnify Shell against all claims losses damage demands actions penalties fines costs and expenses of any nature whatsoever and howsoever arising which Shell may incur sustain or suffer arising out of or in relation to the issuance and use of any card issued to them.
13.4 Cardmembers shall pay and reimburse Shell on demand for all costs fees and expenses incurred by Shell in enforcing or attempting to enforce Shell's rights herein against the Cardmember or in recovering or attempting to recover any sum due to Shell from the Cardmember and such fees and expenses shall be calculated on a full indemnity basis and shall include the fees and expenses incurred in instructing Shell's solicitors to prepare and despatch any letter of demand to the Cardmember and to make any winding up or bankruptcy search with respect to the Cardmember.
13.5 Any writ summons or document by which an action in Court is begun relating to any Card and any notice or demand may be served on the Cardmember by leaving the same at the latest address of the Cardmember on record with Shell or by sending the same by ordinary prepaid post to the said address and if so posted the same shall be deemed to have been duly served on the date immediately following the date of posting.
13.6 In the event that any provision or condition herein shall be or at any time shall become invalid, illegal or unenforceable in any respect under any law, such invalidity, illegality or unenforceability shall not in any way affect or impair any other provisions or conditions herein and these Terms and Conditions shall be construed as if such invalid or illegal or unenforceable provision or condition had never been contained herein.
13.7 Where a Card bears a name and/or mark indicating that the Card may be used to obtain benefits and/or privileges under any programme, the prevailing terms and conditions governing that programme issued by the person indicated by that name and/or mark shall apply and (except for the Escape Programme) Shell shall not be responsible in any manner whatsoever for the proper operation of the programme. Unless otherwise notified by Shell, Corporate Cardmembers and Corporate Cardholders will not be eligible to enrol in the Shell Escape Programme or be eligible to accumulate points for any purchases made using the Corporate Card.
13.8 Shell may, at anytime in its absolute discretion and without assigning any reason, discriminate between different Cardholders in that benefits and/or privileges may be offered or granted to certain categories of Cardholders but not to others.
13.9 These Terms and Conditions are governed by Singapore Law. All Cardmembers and Cardholders hereby submit irrevocably to the non-exclusive jurisdiction of the Courts of Singapore.