Shell Hong Kong - Contact Us


Contact Us	printable version

Shell Hong Kong Limited

Address 36/F Shell Tower,
Times Square,
Causeway Bay,
Hong Kong
Tel. No 2506 7000
Fax No. 2506 2037

Shell Card (Fleet) Customer Service Centre

Address 36/F Shell Tower,
Times Square,
Causeway Bay,
Hong Kong
Tel. No 2506 1000
Fax No. 2506 1019
E-mail cardctr@shell.com

Shell Bonus Card Customer Service Centre

Address 36/F Shell Tower,
Times Square,
Causeway Bay,
Hong Kong
Tel. No. 2435 4789
Fax No. 2506 1752

Commercial Customer Service Centre

Address 36/F Shell Tower, Times Square, Causeway Bay, Hong Kong

Customer Service Hotline
Fuels, Lubes and Bitumen Customers 2323 1000
VMI Customers 2435 9170
Marine Customers 2436 3331

Type of Enquiry Fax No. E-mail Address
Place an Order - Fuels 2323 2001 fuelsorders-hk@shell.com
Place an Order - Lubes 2435 9225 lubesorders-hk@shell.com
Place an Order - Bitumen 2435 9190 bitumenorders-hk@shell.com
Place an Order - Marine Fuels 2436 3798 marinefuelsorder-hk@shell.com
Place an Order - Marine Lubes 2436 3797 marinelubesorder-hk@shell.com
Change Account Details 2497 1443 accounts-hk@shell.com
Directory Assistance 2497 1416 enquiries-hk@shell.com
Submit Tank Info 2435 9277 vmi-hk@shell.com
Feedback & Issues 2435 9449 feedbackandissues-hk@shell.com
New Business 2435 9446 newbusiness-hk@shell.com
Product Information 2497 1437 technical-hk@shell.com
Acct, Billing & Payment Enquiry 2497 1446 invoice-hk@shell.com

General Public Customer Service Centre

Address 36/F Shell Tower, Times Square, Causeway Bay, Hong Kong
Hotline 2435 2064
Fax No. 2497 1416
E-mail enquiries-hk@shell.com

Shell Gas Hotline

Address 36/F Shell Tower, Times Square, Causeway Bay, Hong Kong
New Business Hotline 2435 8388
Emergency Hotline 2322 2000
Fax No. 2435 7200
E-mail hkshellgas-csc@shell.com

Communications Department

Tel No. 2506 7341
Fax No. 2506 1029
E-mail hkea@shell.com