Contact Us

Address	36/F Shell Tower, Times Square, Causeway Bay, Hong Kong
Tel. No	2506 7000
Fax No.	2506 2037

Address	36/F Shell Tower, Times Square, Causeway Bay, Hong Kong

Customer Service Hotline
Fuels, Lubes and Bitumen Customers	2323 1000
VMI Customers	2435 9170
Marine Customers	2436 3331

Type of Enquiry	Fax No.	E-mail Address
Place an Order - Fuels	2323 2001	fuelsorders-hk@shell.com
Place an Order - Lubes	2435 9225	lubesorders-hk@shell.com
Place an Order - Bitumen	2435 9190	bitumenorders-hk@shell.com
Place an Order - Marine Fuels	2436 3798	marinefuelsorder-hk@shell.com
Place an Order - Marine Lubes	2436 3797	marinelubesorder-hk@shell.com
Change Account Details	2497 1443	accounts-hk@shell.com
Directory Assistance	2497 1416	enquiries-hk@shell.com
Submit Tank Info	2435 9277	vmi-hk@shell.com
Feedback & Issues	2435 9449	feedbackandissues-hk@shell.com
New Business	2435 9446	newbusiness-hk@shell.com
Product Information	2497 1437	technical-hk@shell.com
Acct, Billing & Payment Enquiry	2497 1446	invoice-hk@shell.com

Address	36/F Shell Tower, Times Square, Causeway Bay, Hong Kong
New Business Hotline	2435 2064
Fax No.	2497 1416
E-mail	enquiries-hk@shell.com

Address	36/F Shell Tower, Times Square, Causeway Bay, Hong Kong
New Business Hotline	2435 8388
Emergency Hotline	2322 2000
Fax No.	2435 7200
E-mail	hkshellgas-csc@shell.com

Tel No.	2506 7341
Fax No.	2506 1029
E-mail	hkea@shell.com