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Contact Shell in the U.S.
For specific questions about Shell in the U.S., use the contact information below. View contact information for Shell globally.
General Contact Information
- Mail: P.O. Box 2463, Houston, TX 77252 (Shell Oil Company)
- Shell U.S. Switchboard: 713-241-6161 (all Shell U.S. companies)
- Shell U.S. Investor Relations: 212-218-3112
- Shell U.S. Media Relations: 713-241-4544
- Shell U.S. Trademarks: 888-SHELLTM or 888-743-5586
- Shell U.S. Royalties: 281-544-2600
General inquiries related to Shell Service Stations (questions, comments, service station locator)
- Phone: 888-GO-SHELL (888-467-4355)
- E-mail: ShellCustomerCare@shell.com
Shell Card
- Customer service for existing card members: 800-331-3703
- To apply: 888-98-SHELL (888-987-4355) or http://www.shellcreditcard.com
- For online account management and bill payment: http://www.shellcreditcard.accountonline.com
- For mailing payment: Shell Credit Card Processing, P.O. Box 183018, Columbus OH 43218-3018
Shell MasterCard Credit Card
- Customer service for existing card members: 866-743-5562
- To apply: 1-877-My-Shell (1-877-697-4355) or http://www.877myshell.com
- For online account management and bill payment: http://www.shellmc.accountonline.com
- For mailing payment: Bankcard Processing Center, P.O. Box 6401, The Lakes, NV 88901-6401; Please include your account number on the check and allow 5 to 7 days for delivery
- For mailing an overnight bill payment: CitiCorp Data Services, INC., Attn: Payment Mail Opening, 111 Sylvan Ave. , Englewood Cliffs, NJ 07632
Shell Fleet Credit Cards
- Customer service for existing card members: 800-377-5150
- To apply: 888-98-SHELL (888-987-4355) or http://www.shellcreditcard.com
- For online account management and bill payment: http://www.shellfleetcard.accountonline.com
- For mailing payment: Shell Fleet Card Processing, P.O. Box 183019, Columbus OH 43218-3019
Shell Gift Cards
- For orders and information: 800-300-8113, or http://www.shellgiftcard.com
Retail station franchisee inquiries
If you are interested in learning more about our retail station franchisee opportunities, please contact us by phone or email to request a potential channel partner form.
- Phone: 888-GO-SHELL or 888-467-4355
- Email: ssc@shell.com
