Frequently Asked Questions - Product Availability / Compatibility / General Product Issues

1. Is new Tellus fully compatible with the old product?

2. It’s all I can do to keep this business going at a profit, and you want me to pay more when hydraulic fluids aren’t all that important to me. Why should I listen to you?

We recognise you are interested in how you can achieve cost savings, minimize the downtime of your equipment and secure increases in productivity. At Shell we’ve made hydraulic fluids our business, and we’ve committed many years and significant funds in research and development to perfect a range of hydraulic fluids that are designed to give you cost savings, minimize down time and increase your productivity. By choosing Tellus, you draw on our professionalism and long experience in hydraulic fluids to give the things that are the most important to you.

So, don’t discount the importance of hydraulic oil in helping you to achieve your ultimate business goals.

3. Are all hydraulic oils the same?

The short answer is no.

It is important that as a user of hydraulic oil you determine what you need and want from your hydraulic oil and this will determine what type of oil you require.

Performance of hydraulic oils is very dependent upon the quality of base oil to ensure good filtration, trouble free operation and a long service life. The mix of additives and base oil is also critical to achieve the right performance cost effectively. Indeed, the additive combination within Shell Tellus Oils differentiates them so effectively from the competition that it has been patented.

4. Are hydraulic oils performance tested?

Each hydraulic pump manufacturer has its own oil acceptance test, which incorporate their pumps in a series of rig tests designed to accelerate potential failure modes.

5. I'm perfectly satisfied with current Tellus - why should I buy the new product?

Hydraulic systems are moving to a new generation of fluid requirements. Next Generation Tellus has been formulated in response to developments in fluid power technology, which places greater demands on hydraulic fluids. All of the benefits you are enjoying with current Tellus are built in to the new product - in addition the improved features will provide you with a hydraulic oil catering for the more extreme applications where before it may have been necessary to use a special grade.

You have all the confidence you had in the old product, plus you get a significant improvement in product performance, which longer term means longer fluid and equipment life.