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We have gathered most frequently asked questions about Shell Tellus - next generations in various topics. If you have a question about the product that is not answered here, please contact Shell Care - our customer service center for more information.
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> Product Availability / Compatibility / General Product Issues
Is new Tellus fully compatible with the old product? Why should I pay more for hydraulic fluids? Are all hydraulic oils the same? I'm perfectly satisfied with current Tellus - why should I buy the new product?
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> Competitor Issues
What's so special about Tellus compared to competitor products? Your competitor uses Shell base oil which is cheaper. Why should I buy Shell Tellus? Why should I use premium oils?
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> Machinery Issues
My equipment is old so why do I need a high-spec hydraulic oil? My machine operates under light loads; does this affect the hydraulic oil I choose?
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> Fluid Issues
If my equipment manufacturer is recommending that I use another oil. Where would calcium come from? I have my Hydraulic Oil Laundered and get it back as good as new
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> Hydraulic Oil Properties
What is anti-wear protection? What are benefits of air-release and anti-foaming propertie thermal, oxidative stability,and hydrolytic in a hydraulic oil? Is new Tellus compatible with silver plated pump components?
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