Shell Price Board - Frequently Asked Questions

General

Corporate Shell Card Holder

Personal Shell Card Holder

General Diesel Customers

Taxi Drivers

Valuecare / Lifestyle Cardholder

1. What is nett price? What is gross price?

Nett price is the actual price you pay (or price after discounts are given).

Gross price is the pump price (or price before discounts are given).

2. Why did Shell rollout the new price boards?

Shell is responding to the recommendation by the government to post prices and taking it one step further by displaying the nett prices (pump price after discount) for both petrol and diesel.

Shell's decision to move to nett prices on our price board is in response to customers' feedback that they find the current discount signs to be extremely confusing.

Shell's new price board helps to provide simple and transparent pricing to customers by stating upfront the nett unit price/litre.

3. Where can I find nett price and gross price at Shell stations?

Nett prices are found on the new price boards outside the stations. Gross prices are retail pump prices displayed at pump.

Both nett and gross prices will be shown on top of the pump before customers make their choice, and also reflected at the cashier counter poster when you pay at the cashier.

You will actually pay for nett prices or prices after discount.

4. What is the actual price I am paying for my fuel purchase? What can I see on my receipt?

On your receipt, you will see gross price, discounts given, quantity of fuel purchased and amount to be paid.

You will actually pay for nett prices or prices after discount.

5. What are the new price boards called? How do I read them?

The new price boards will show nett prices or prices after discounts for Formula Shell 98 (UL98), Formula Shell 95 (UL95) and Shell Diesel.

They show prices after discounts in the form of S$/litre, up to 3 decimal points.

6. Why isn't UL92 and VP shown on the new price boards?

As the majority of customers use UL95, 98 and Diesel we decided to only advertise these prices on the board to allow for large simple and transparent sign clearly visible when you approach our sites.

If you are by any chance a UL92 user and VP user, you will always know that the price you pay is the nett price after discounts. We do have the nett prices for all fuel grades displayed on the top of the pump and reflected at the cashier counter poster if you need to confirm.

7. What happened to the discount signs? How do I know how much I am actually paying?

The discount signs will be progressively replaced by the new price boards.

What you see on the new price boards will be the nett price/litre.

8. Are Shell petrol prices competitive compared to competitors?

Yes.

9. Will Shell be able to prove that your prices are competitive?

Shell regularly monitors our nett prices versus the price from our competitors, and Shell is committed to offering competitive prices across Singapore.

10. Will Shell offer this nett price commitment to all petrol and diesel grades? Including VP and UL92 despite it not being shown on the new price boards?

Yes. Nett prices or prices after discounts apply for all grades of fuels inclusive of VP and UL92.  The nett prices for VP and U92 are displayed on top of the pump and also at the cashier counter.

11. I am a Corporate Shell Cardholder, how does the new nett prices affect me? What are the discounts I will be receiving? Where can I find information about the nett price I am paying?

Customers enjoy the same savings under the new nett pricing scheme.

Corporate Shell Card customers will always enjoy the lowest nett price at Shell. If you are pumping at a Shell station that offers a lower nett price than what you are currently getting on your Shell Card (which is pump price minus your card discount), then you'll automatically enjoy the lower of the two.

This will be automatically reflected as part of your monthly statement invoice.

12. Will I continue to enjoy any additional (1%) on top of nett prices?

Yes, you will continue to enjoy the additional 1% discount from nett price in the form of more savings which will be reflected as part of your monthly statement invoice.

13. I am a Personal Shell Cardholder, how does the new nett price affect me? What are the discounts I will be getting? Where can I find information about the nett price I am paying?

Customers enjoy the same savings under the new nett pricing scheme.

Personal Shell Card customers will always enjoy the lowest nett price at Shell. If you are pumping at a Shell station that offers a lower nett price than what you are currently getting on your Shell Card (price less card discount), then you'll automatically enjoy the lower nett price.

This will be automatically reflected as part of the Personal Shell Cardholder's monthly statement invoice.

14. How will I be awarded Escape points for my purchases?

Every 1 litre of any Shell fuel* pumped earns you 1 Escape Point. Better yet, you can enjoy 20% more points with every litre of Shell V-Power.

Notwithstanding lost cards, valid cards must be presented at point of purchase to earn standard Escape Points. Submission of receipts for backend crediting of points are disallowed.

How it works

Qualifying Fuel Type	Points Per Litre
Shell Formula 98, 95, 92 and Shell Diesel	1 Escape Point
Shell V-Power	1.2 Escape Points

* Shell Formula 98, 95, 92, Shell V-Power and Shell Diesel.

15. How will I be awarded Escape points for my purchases?

Every 1 litre of any Shell fuel* pumped earns you 1 Escape Point. Better yet, you can enjoy 20% more points with every litre of Shell V-Power.

Notwithstanding lost cards, valid cards must be presented at point of purchase to earn standard Escape Points. Submission of receipts for backend crediting of points are disallowed.

How it works

Qualifying Fuel Type	Points Per Litre
Shell Formula 98, 95, 92 and Shell Diesel	1 Escape Point
Shell V-Power	1.2 Escape Points

* Shell Formula 98, 95, 92, Shell V-Power and Shell Diesel.

16. I am purchasing diesel at Shell stations, how does the new nett prices affect me? What are the discounts I will be getting? Where can I find information about the nett price I am paying?

Customers enjoy the same savings under the new nett pricing scheme.

As a Shell Diesel user, you will always enjoy nett prices at Shell inclusive of discounts reflected at new price boards.

17. I use Diesel, does my mode of payment affect the savings I get?

There is no change. Customers who pay by cash, NETS and credit cards will continue to enjoy the existing station discount for diesel at current prevailing rate as reflected on the new priceboard.

18. I use Diesel, does my mode of payment affect the savings I get?

There is no change. Customers who pay by cash, NETS and credit cards will continue to enjoy the existing station discount for diesel at current prevailing rate as reflected on the new priceboard.

19. I am a taxi driver but holding onto the Valuecare / Lifestyle card, how does the new nett prices affect me? What are the discounts I will be getting? Where can I find information about the nett price I am paying?

Customers enjoy the same savings under the new nett pricing scheme.

Shell Valuecare and Lifestyle cardholders will continue to enjoy special taxi discount on gross price diesel.

20. Can I request for discounts to be displayed on the receipt? Can I request for both gross and nett prices to be displayed on the priceboard/site communications material for easy comparison? Can I see discounts, gross and nett prices on the Shell website? Will I be able to see a history of nett prices such that I can check the prices historically?

The latest information on Shell prices is available on the Shell website: www.shell.com.sg. We will not however, be able to show a history of nett prices.

There is no change to the receipt. You will still see gross price, discounts received, quantity purchased and total amount to pay.

Both gross and nett prices will be displayed on posters on top of the pump and at the cashier counter.

21. Where can I go to get more information?

The latest information is available on the Shell website: www.shell.com.sg

In addition, you can contact the following:

Shell Service Centre

Operating Hours	8:30am to 6.00pm (Mon-Fri)
Address	Shell Marketing Centre 31 Pandan Road Singapore 609278
Toll-Free Tel	(65) 1800-261 5322 (Shell Card)
Toll-Free Tel	(65) 1800-372 2733 (Escape)
Fax	(65) 6263 2855