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Contact Us
For specific questions about Shell Rotella, use the contact information below.
CONSUMER QUESTIONS & COMMENTS:
General:
1-800-237-8645;
inquiries-us@shell.com;
Available Monday – Friday 7 a.m. – 6 p.m. CT
WHERE TO BUY:
1-800-237-8645, Option 5;
Available Monday – Friday 7 a.m. – 6 p.m. CT
MY MILES MATTER BY SHELL ROTELLA:
1-800-566-8979
Email: mymilesmatter@resultsdm.com
Available Monday-Friday, 8am - 5pm CT
FEEDBACK/CLAIMS:
1-800-237-8645, Option 8;
feedbackandissues-us@shell.com;
Available Monday – Friday 7 a.m. – 6 p.m. CT
PHONE NUMBERS FOR REFERENCE:
To reach the different Interactive Voice Response (IVR) Phone Menus:
Customers (with account numbers): 1-800-332-6457
Sales Force: 1-800-468-8397
General Public: 1-800-237-8645
TECHNICAL INFORMATION & QUESTIONS:
Shell-Branded Products:
1-800-237-8645, Option 4, then Option 1;
shelltechnical-us@shell.com;
Available Monday - Thursday 7 a.m. – 5 p.m., Friday 8 a.m. – 4 p.m. CT
MATERIAL SAFETY DATA SHEETS (MSDS) or TECHNICAL DATA SHEETS (TDS):
http://www.epc.shell.com/default.asp?Countryid=US