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Welcome to Shell Edge

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Welcome to Shell Edge. Our ultimate aim is to make it easy for you to conduct your business. Our services have been designed to suit your unique needs. We offer direct access to the appropriate expert who can give you the right answer straight away. Whether you choose to contact us by telephone, facsimile, or e-mail, you can be sure that you will receive the most reliable and efficient service at all times.

 

Introducing Shell Edge

Contact Shell Edge

Customer Service Center Operating Hours:

Our Services

Issues and Feedback

 

Introducing Shell Edge

Shell Edge Logo Circular

 

Shell, fully committed to achieving excellence in product quality and customer service, strives to serve you even better today with the introduction of Shell Edge. Now you can simply focus on your core business while Shell Edge takes care of the details.

 

Shell Edge is designed to meet your unique business needs, thus facilitating your business operation at any time. Whether you choose to reach us by telephone, facsimile or e-mail, you can be assured of the most reliable and efficient service at all times.

 

Through a single Toll Free Number 0800 CARES (0800 - 22737) for our existing customers and 0800 – 74355 (0800 – SHELL) for General Public, you can enjoy the quality services of Shell Edge. Our automated systems as well as our dedicated professional team fully equipped with advanced technology and telecommunications system is available to meet your various daily operational needs.

 

You can avail our specialized services in the areas of Order placement, Delivery status, Price query, Accounts, Product & Technical support, Site maintenance, Promotion details and New Business. If you have any suggestions on our services or any other issues that you wish to discuss, we at Shell Edge always welcome it through our Feedback & Issues service.

 

To maintain confidentiality of our customers and to increase the integrity of the processes, we have introduced the option of Pin code unique to each customer. The option of changing the Pin code rests with the respective customers.

 

We have also introduced the Tele-management Team to manage your business requirements on a personalized level. We care for all your need, whether you want to start a business relation with Shell Pakistan (new customer) or you want to re-establish your relationship with us (inactive customers), feel free and confident that you will be serviced to the best, because You Can be Sure of Shell.

 

After all, it is our endeavor to provide you with the right products and services, whenever and wherever, allowing you to make the best use of your time and promising you a total peace of mind at all times.

 

That’s Shell Edge,

Your Business Edge!

 

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Contact Shell Edge

CSC Staff Female

A simple phone call is all it takes to order Shell products or inquire about your account or delivery of your order. We should also be glad to hear from you regarding any queries or precious comments on our products and services.

 

Customer Service Center (Existing Customers): 0800–22737 (0800-CARES)

Customer Service Center (General Public/ New Customers): 0800-74355 (0800-SHELL)

Customer Services Fax(Toll-Free): 0800 – 24325 (0800-CHECK)

Accounts Services Fax (UAN): +92-21-111-775-100

New Business and General Public: 0800-74355 (0800-SHELL)

Shell Pakistan Limited: +92-21-111-888-222 / 5689525

 

Email:

 Please send your quiry by completing our feedback form

 

 

Mailing Address:

 

Shell Edge

Customer Service Center

Shell Pakistan Limited

Shell House,

6 Chaudhry Khaliquzzaman Road,

Clifton

Karachi 75530

Pakistan

 

 

 

Customer Service Center Operating Hours:

0800–22737 or 0800 CARES / 0800-74355 or 0800 SHELL

 

Delivery Status AutomatedDaily24 hours
All ServicesMonday-Friday8.30am-5.15pm
 Saturday9am-3pm

 

 

 

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Our Services

    •  Order Services
    •  Delivery Status
    •  Account Services
    •  Accounts Services
    •  Price Query
    •  Product and Technical Support
    •  Promotions
    •  Change your Pin Code Number 
    •  Feedback and Issues
    •  Equipment Maintenance
    •  New Business

 

Issues and Feedback

At Shell, we always welcome feedback from our customers. If you have suggestions on our services or any other issues that you wish to discuss, Shell Edge offers you the opportunity to log these with Shell. After all, we are committed to meeting all of your business needs at all times.

 

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