1. Management Skills - Retailer will provide management time and effort in operating the business. He will be responsible for implementing Standard Operating Procedures as indicated in the Operating Manuals provided by Shell as well as monitoring the compliance level of all service station staff. 2. Service Station Staff - Retailer will take care of the day to day manning complement of the service station, making sure that all service station staff are highly competent in delivering the product and services to our customers at the highest level of customer service. Retailer will also be responsible for hiring new staff, providing basic in-house training, monitoring staff performance, providing staff incentives and administering other personnel policies.
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