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Shell Safe - Think Safe Stay Safe

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Your Safety First.

 

The health and safety standards of Shell service stations are high. Despite this, there are potential risks you should be aware of. Please familiarise yourself with these basic safety rules and procedures, and stay safe when you're visiting Shell.

 

Safe Fuel Handling

Prevention of Static Electricity

Driveway Safety

Download the Think Safe Stay Safe Brochure

 

Turn off Ignition sources

Mobile Phones
Turn off mobile phones before refuelling

• Dropping a mobile phone or switching it on or off can cause sparks, which may ignite petrol vapours.
• Using a mobile phone while refuelling can cause a lapse in concentration. This could result in the incorrect fuelling of your vehicle, fuel spills and a lack of precaution with driveway traffic.

 

Smoking
No smoking• By law, you and your passengers are required to extinguish your cigarettes, cigars or pipes prior to entering the service station.
Caravans and Food Vans
No naked flames, including pilot lights

• By law you are required to extinguish all pilot lights in the ovens of mobile campervans, caravans, food vans and gas refrigerators. After leaving the service station, ventilate thearea to allow any remaining fuel vapours to dissipate prior to relighting the pilot light.

 

Car Engines
No engines running while refuelling

• By law you must switch off your engine before and during refuelling.

 

Motorcycles
No sitting or straddling motorbikes while refuelling• Always get off your motorcycle prior to and during refuelling. Fuel spilt onto the hot exhaust or engine could cause a fire, injuring you and others.
• Remove your helmet before entering a store, as service station staff will feel more comfortable serving you.

 

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Safe Fuel Handling

Please be careful when handling or storing fuel for any purpose:

• Contact with petrol or LPG can burn or irritate skin or eyes and stain or dissolve certain fabrics.

• If your clothing is splashed with fuel, saturate the area with water and remove the clothing slowly (to avoid static electricity) as soon as possible. Hang out to thoroughly air before washing.

• If fuel splashes on your skin, wash with soap and water. If fuel gets in your eyes, wash out with running water for at least 15 minutes. If pain persists, seek medical attention.

• Prolonged exposure to vapours can adversely affect health.

• Always label and store fuel containers in a cool, well ventilated location out of children’s reach.

• It is illegal to pour fuel into drains or sumps due to the potential

environmental damage and the risk of explosion.

 

Filling Containers 
For your safety and that of the site staff, please adhere to the following:
• Fill only properly labelled containers which have been stamped to say they are
approved to carry flammable liquids. These are available from service stations, hardware or camping stores. Fuel can ‘eat’ or ‘melt’ ordinary plastic and glass is breakable.
• By law, filling non-approved or incorrectly labelled containers from dispensing pumps is illegal.
• Do not fill containers on the back of a truck deck, trailer, ute, in car boots, etc.
• When filling a portable container, manually control the nozzle valve and fill slowly throughout the process to reduce the chance of static electricity build-up and minimize splattering / spilling.
• Shell policy is that we will fill up to 25-litre containers only. The above measures are designed to reduce risks of injury from:
• sparks caused by static electricity build-up
• lifting of heavy containers
• use of non-approved containers.

 

Refuelling Petrol Vehicles
Take care when opening the fuel cap on your petrol vehicle. Under certain conditions, static discharge from some types of clothing may ignite petrol vapours
from your vehicle tank.


LPG
• LPG is colourless and has a distinctive smell so that leaks can be easily detected.
• If you detect an LPG leak, press an emergency stop button and advise staff
immediately.
• By law, staff are not permitted to refill LPG bottles where the test date stamp is
more than 10 years old. Our staff can advise you where the nearest approved
testing station is located.
• Staff are also not permitted to fill bottles with signs of rust and/or dents.
• Before connecting to your car, always check that the vehicle fill point and nozzle
connections are clean and in good condition.
• Take care when connecting the nozzle to your car to ensure it is not cross threaded.
• Avoid direct contact with LPG which can cause cold burns.

 

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Prevention of Static Electricity

Guidelines on Prevention

• Especially when refuelling the vehicle yourself, discharge static (e.g. by touching metal parts of your vehicle) before lifting pump nozzle.
• DON’T re-enter your vehicle during refuelling – stay outside.
• Use ONLY the refuelling latch available on the pump nozzle, and don’t leave the nozzle unattended.

 

Beware of static electricity
Understanding Static Electricity

• Under dry climatic conditions, static electricity build-up is most likely to occur. Static electricity may build up when you re-enter the vehicleduring refuelling. When you then return to the vehicle fill pipe, the static may discharge at the fill point, potentially igniting gasoline vapours and causing a fire.

 

 

Driveway Safety

Basic safety principles for service station driveways.

Children
• ONLY adults (15 years or older) are permitted to fill fuel tanks.
• Service station driveways can be dangerous. Parents and Guardians, please keep a close watch on children at all times.

 

No refuelling by persons under 15 years
No Pull-Away & Speeding

• Start your engine and move your vehicle ONLY AFTER refuelling is completed and the nozzle is placed back to the dispenser. Pull-away of hose and nozzle may hurt people around you, damage your car, lead to fuel leakage and possibly cause a fire. Service station driveways are busy places. Reduce speed and be aware of moving vehicles and pedestrians.

 

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Download the Think Safe Stay Safe Brochure

 

Please familiarise yourself with these basic safety rules and procedures and retain the Safety Checklist, and stay safe when you're visiting Shell.

 

Download the Shell Think Safe Stay Safe brochure.

 

If you wish to contact us please call the Shell Customer Service Centre: 0800 4 SHELL (0800 474 355).

 

 

 

 

 

 

 

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