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FAQs

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Shell is constantly reviewing prices to ensure we deliver on our commitment to bring customers the best possible fuel prices and to pass on the benefits of any price decreases.

 

Like any business though, our pricing must also reflect cost increases. What is paid for fuel at the pump is affected by many different factors, including product costs, government taxes and competition.

 

We have, where possible, used independent data from agencies such as the Ministry of Economic Development, the International Energy Agency and the Government’s recent review into fuel pricing*.

 

The term “fuel price” on these pages refers to the “pump price” – the price that you pay for fuel at the retail station.

 

* 2007 ACCC report into Australian petrol prices; Review of applicability to the New Zealand petrol market

 

What cost does the fule price include? 

Who gets what from every $1 spent at the pumps?

Given the price of petrol seems to be almost identical across the big oil companies, is that indicative of potential collusion, or do you have identical cost structures?

In regard to the supermarket voucher discounts and the like, don't you just add that 'saving' on the price?

Why are prices so high at the present?

Why does the fuel price vary so much and sometimes so quickly?

What is the link between crude oil prices and refined product prices?

Is it true that oil companies are quicker to raise prices as related to the price of oil increasing than they are to decrease them when the price of oil falls?

Why is diesel cheaper than petrol?

Given the price of oil has no bearing on the price of LPG why have LPG prices been rising lately?

What is Shell's view in regard to the current petrol pricing review and also in relation to projects such as Western Australian "Fuelwatch" system?

How do New Zealand petrol prices compare globally?

In time of record profits why isn't lowering the price of petrol by passing on some savings to customers?

If Shell makes, as you say, so little from the pump price of petrol, where is it that your record profits come from?

So if your shareholders are getting good returns, who are they?

What cost does the fule price include? 

The pump price of petrol comprises: government excise and taxes (37%), product cost (57%) and gross margin (6%).

 

Product cost  (Ex-refinery price):

Cost of buying the finished fuel product (gasoline or diesel) from the refinery, including freight. Product, shipping, wharfage and insurance.

 

Government excise and tax:

Grown Consolidate Fund, National Roads Fund, Accident Compensation Levy, Petroleum Funds Monitoring Levy, Local Authorities Petroleum Tax and GST.

 

Gross distribution margin: 

Coastal shipping, Terminalling, Road, Transport, Overheads, Administration, Marketing Costs, Retailer Margin, Wholesaler Margin.

Who gets what from every $1 spent at the pumps?

Based on the average price of a litre of Shell Ultra 91 over April, May, June 2008 - $195.2, the price you paid at the pump is broken down in the following way:

  • 37% Taxes and Duties (Crown Consolidated Fund, National Roads Fund, Accident Compensation Levy, Petroleum Funds Monitoring Levy, Local Authorities Petroleum Tax, GST)
  • 57% Product cost (Product, Shipping, Wharfage, Insurance)
  • 6% Other Costs and Margins (Coastal Shipping, Terminalling, Road Transport, Overheads, Administration, Marketing Costs, Retailer Margin, Wholesaler Margin)
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Given the price of petrol seems to be almost identical across the big oil companies, is that indicative of potential collusion, or do you have identical cost structures?

Collusion on price is illegal. Shell does not talk or collude about price with any of our competitors. We set the pump price independently based on the price of oil and our costs of production.

 

Given that a large portion of the fuel price is determined by the price of oil and the impost of taxes, all oil companies face similar costs.

 

At Shell, we are committed to bringing the best possible fuel prices to New Zealand motorists.

 

The recent Government review of petrol prices states: “…there is no evidence of collusive behaviour amongst the oil companies and that their respective price rises, though closely following or matching each other, can be justified by the substantial increases in the cost of crude oil and imported petrol, and the operation of competitive pressures.”

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In regard to the supermarket voucher discounts and the like, don't you just add that 'saving' on the price?

The petrol business is extremely competitive so Shell, where we can, look for ways to create extra value and incentives for our customers – our fuel discount promotion with Progressive Enterprises is just such an example. In addition to the competitive price you see at the pump, customers shopping at participating Foodtown, Woolworths, Countdown, Super Value and Fresh Choice supermarkets are able to bring in their discount voucher and get a discount off the pump price. Many of our customers also collect Fly Buys, another way in which Shell rewards our valued customers.

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Why are prices so high at the present?

The recent Government review into fuel pricing states: “…recent price increases are due to increase in crude oil (85%) and increases in taxes (15%). While there is week to week variation in refining costs and importer margins they have had no significant impact on the long term trend…”

 

The price of oil, the main determinant in the fluctuations of petrol prices we’ve seen recently is affected by various factors. These include, but are not limited to:

 

  • Increasing demand for crude oil and refined product, particularly from developing economies such as China and India
  • Limits in global oil refining capacity
  • Geopolitical influences - political instability in oil producing countries can cause uncertainties around availability and has a significant impact on crude oil price volatility
  • Currency fluctuations – at present, the weak US dollar
  • Unpredictable / extreme weather events
  • Seasonality Effects
  • Import parity prices for refined products
  • Competition - fuel prices fluctuate depending on the degree of competition within the local market.

 

The demand for crude oil and refined products is increasing, particularly in China and India. With the increased demand for oil and refined products, increased supply is needed to match demand.

 

Shell is committed to finding and extracting new supplies of oil, now and in the future. However, considerable investment is needed to explore for new sources of oil and extract the oil from the source.

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Why does the fuel price vary so much and sometimes so quickly?

Fuel prices are affected by a number of factors including the cost of crude oil and refined product, competition in the market, operating costs and taxes.

 

The price of fuel can vary significantly over time, and as we’ve seen recently, within a relatively short amount of time as the barrel price of oil continues to fluctuate.

 

The key factors driving daily changes in fuel price are changes in the cost of crude oil and refined product (e.g. petrol and diesel), competition between retail stations as well as currency fluctuations.

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What is the link between crude oil prices and refined product prices?

Crude oil is refined to produce products, such as petrol or diesel. Refined products are sold on the international market in the same way that crude oil is sold. The market factors that affect the price of crude oil also impact the price of refined products.

 

As Shell only produces 2.5% of the world’s crude oil supply, we therefore need to buy crude oil and refine products on the international market. For New Zealand, we import crude oil and it is refined at Marsden Point Oil Refinery into petrol, diesel and other petroleum-based products like Jet fuel. Sometimes, we also import refined products directly into New Zealand as the Marsden Point Oil Refinery is unable to supply all of the volume that we need. Crude oil and refined products are traded in US dollars on a global market and the price fluctuates according to the market.

 

OPEC (Organisation of Petroleum Exporting Countries) controls much of the world’s production of crude oil. Political instability in the oil producing countries has a direct impact on product supply and pricing into the international market. For the last two years OPEC has reduced the production of oil to boost slumped prices. It is a case of supply and demand. If supply is limited and demand is high the price is pushed higher. If the refineries have to pay more for crude oil the cost of the refined product will also increase.

 

It is also worth noting that directly imported petrol or petrol components make up nearly 50% of all the petrol sold in New Zealand, reiterating the point that oil companies are buying at market rates.

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Is it true that oil companies are quicker to raise prices as related to the price of oil increasing than they are to decrease them when the price of oil falls?

The recent Government review of petrol prices states:

 

“Contrary to consumer perceptions, retail prices go down as quickly as they go up.”

 

Typically when crude oil prices increase significantly over a short time, the high levels of competition means the full cost increase does not always get reflected in the pump price. Sometimes Shell absorb some of the cost increase in order to remain competitive. When the price of oil falls, it does not necessarily mean that the pump price will also fall straight away.   We do however look to pass on the benefit of lower oil prices to our customers as quickly as we can.

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Why is diesel cheaper than petrol?

Diesel in New Zealand is less expensive than petrol as diesel has lower direct tax component, applied to the pump price of the fuel. However, drivers of diesel vehicles do pay Road User Charges (RUC) that are based on the weight and number of kilometres travelled rather than being directly related to the product cost.

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Given the price of oil has no bearing on the price of LPG why have LPG prices been rising lately?

While it is true that there is no direct link between the price of oil and the price of liquefied petroleum gas (LPG), LPG is subject to some the same factors that affect the price of oil – such as supply and demand; international contracts; fluctuating currency market etc.

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What is Shell's view in regard to the current petrol pricing review and also in relation to projects such as Western Australian "Fuelwatch" system?

An overview of some of the key findings of the recent Government review into fuel prices:

 

  • “There is nothing in this review that would indicate a detailed inquiry into the New Zealand petrol market would come to any different conclusion to the ACCC inquiry; the petrol market in New Zealand is fundamentally competitive…”

 

  • “Analysis shows that recent price increases are due to increase in crude oil (85%) and increases in taxes (15%). While there is week to week variation in refining costs and importer margins they have had no significant impact on the long term trend…”

 

  • “Retail margins appear to be small with gross margins around 4.2 cents per litre…”

 

  • “Contrary to consumer perceptions, retail prices go down as quickly as they go up.”

 

  • “There is no evidence of collusive behaviour amongst the oil companies…”

 

  • “Like Australia, New Zealand has one of the cheaper petrol prices in the OECD…”

 

 

A full copy of the report is available at www.med.govt.nz/nzpetrolreview

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How do New Zealand petrol prices compare globally?

The recent Government review of petrol prices states: “Like Australia, New Zealand has one of the cheaper petrol prices in the OECD (fifth cheapest) a little higher than Australia’s (primarily due to higher taxes).”

 

The graph in our section Petrol Pricing - Government Taxes, the International Energy Agency shows the price of petrol in OECD countries.

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In time of record profits why isn't lowering the price of petrol by passing on some savings to customers?

Shell does recognise that our customers are concerned and affected by the price of fuel. We strive to provide our customers with a consistent supply of competitively priced fuel. Fuel prices are determined by supply and demand and are influenced by a number of factors.

 

Obviously an important factor influencing rising fuel prices is the price of crude oil. The world demand for oil remains very strong, coming from mature economies like the US and Europe, plus the developing economies of countries like China and India. Tight supplies have also been aggravated by political instability in some key producing countries. In terms of pricing at the pumps in NZ on average, around a third of the pump price is made up of taxes and duties, while in the UK, these charges add an average 67 per cent to the pump price.

 

Shell is committed to bringing the best possible fuel prices to New Zealand motorists.

 

So what are you doing with all the money you make?

 

In terms of what we do with our profits…As a market leader we must invest in the future of energy and this is increasingly costly. Globally, we are in the middle of the largest investment programme in Shell’s history, and the largest in our industry, investing over 26-27 billion US dollars and building over 50 large projects.

 

To put it simply, we need to invest in order to produce more energy in the future. The world will need vast amounts of extra energy in the coming decades to support economic growth and reduce poverty. By 2050, energy demand could more than double as the world’s population rises and developing countries expand their economies.

 

We will continue to undertake projects that others aren’t capable of. Things like complex, multi-billion dollar projects that integrate elements from both the upstream and downstream part of our business - projects like the Sakhalin II project off the coast of Russia, or Pearl GTL in Qatar, for example. We will also continue to develop know-how that other companies don’t have. Shell has one of the strongest patent portfolios in the industry and we are taking steps to maintain that technology leadership. For instance, we increased our R&D spending from $500 million in 2004 to $1.2 billion in 2007.

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If Shell makes, as you say, so little from the pump price of petrol, where is it that your record profits come from?

Shell is one of the world’s largest and most successful companies, enabling us to employ over 100,000 people directly and millions of others indirectly, as well as to provide superior products while passing on strong returns to our shareholders. As part of being a responsible and transparent publicly listed company Shell makes all its financial information easily accessible on our website: www.shell.com.

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So if your shareholders are getting good returns, who are they?

Shell is one of the largest companies in the world and has millions of shareholders at any one time. No one person or company controls Shell.

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