Frequently Asked Questions

We are happy to answer any questions that you might have. Have a look at this list of frequently asked questions and if you need further details you can contact our Customer Service Center at +603 7494 8181 (Monday to Friday, 8:30am-6:00pm)

Our Customer Service Representatives will be happy to assist you.

How much should I pay for the pre-paid amount?

Who can apply for the Shell Card?

Is there any charge to replace the Shell Card?

How will I receive the Shell Card?

How can I track my Shell Card account?

How do I apply for the Shell Card?

How much should I pay for the pre-paid amount?

The prepaid amount is about 2.0 times your estimated monthly consumption. For example, if the estimated consumption for all the vehicles in your fleet is RM1000 per month, the amount of the cheque should be RM2000 so that you will not need to top up the amount immediately every month.

Who can apply for the Shell Card?

Any company, firm or organization which has 3 or more motor vehicles (excluding motorcycles) is eligible to apply for the Shell Card.

Is there any charge to replace the Shell Card?

3. If the Card is lost

How will I receive the Shell Card?

Your new or replacement Shell Card will be sent via registered post. Delivery time is 2-3 days from Card generation. Under urgent circumstances, you may pick up the cards directly from our SUPERKAD office.

How can I track my Shell Card account?

Monthly statement are generated and mailed to you. If your statement is delayed in the post, you can request for it to be faxed to you through our interactive voice response (IVR) system.

How do I apply for the Shell Card?

Go to Shell Card Application Form & Information