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Telephone Numbers
Production Fax Number
By Email
Mailing Address
Operating Hours
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Choose Your Way To Contact Us |
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Choices of IVR menu that allows you to meet all your daily business objectives. | Malaysia | Account Holder | VMI Customer | General Public | | | 1-300-88-1338 | 1-300-88-2808 | 1-300-88-1808 |
| Singapore | Account Holder | VMI Customer | General Public | | | +65-62632988 | +65-62632988 | +65-62632988 |
- Select your language
- enter account number,
- Select your requirement as prompted. Alternatively,
- Press 0 for IVR assistance
- Press 7 for main menu
- Press 9 for previous menu
- Press * to repeat the last options
In case of EMERGENCY please dial 1 - 8 0 0 - 8 8 - 3 8 9 9
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| | West Malaysia |
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| General Enquiries | 1 300 88 1208 |
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| For New Business | 1 300 88 1308 |
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| To Send Feedback | 1 300 88 2208 |
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| Fuel Order Services | 1 300 88 7303 |
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| Bitumen Order Services | 1 300 88 7338 |
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| Lubricant Order Services | 1 300 88 7800 |
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| Submit Tank Dips | 1 300 88 7808 |
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| Product Information | 1 300 88 3308 |
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To help us answer you the best and most efficient way.
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Shell Malaysia Trading Sdn Bhd P.O. Box 11027 50732 Kuala Lumpur | Shell Timur Sdn Bhd P.O. Box 11027 50732 Kuala Lumpur |
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For your convenience, Shell Customer Service Center in East & West Malaysia having same number and service hours.
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| | Malaysia | Singapore |
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| Automated Order and Delivery Status | 24 hours daily | 24 hours daily | | Urgent Orders | Mon-Sat 07:00 - 19:00 | Mon-Sat 07:30 - 17:30 | | Other Order and Delivery Services | | Mon-Sat 07:30 - 17:30 | | Delivery Status (Depot) | | Mon-Sat 07:30 - 17:30 | | General Order (CSC) | Mon-Sat 07:00 - 19:00 | Mon-Sat 07:30 - 17:30 | | Shell Card Services | | Mon-Sat 07:30 - 17:30 | | Account, Technical & Engineering and Other Services | | Mon-Sat 07:30 - 17:30 |
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