Shell Shared Service Center Kuala Lumpur was incorporated in January 2000, and is one of six global shared service centers of Royal Dutch Shell plc that provide a wide range of finance, accounting, human resource, customer service, contracts & procurement services and information technology to Shell operating companies globally. The KL center was the first milestone towards the Group’s vision to enable the delivery of common business operations and services for Shell, at world-class operational excellence. |
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Who We Are
What We Do
Our Current Locations
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 Shell is an equal opportunity employer and has been ranked first in the 2009 Fortune Global 500 world’s largest companies and additionally, second in the world in the Forbes Global 2000 list of the world's biggest companies for 2009. In order to sustain our growth and success, common tasks that we share within the Shell Group have been consolidated into shared services centers like the one in Kuala Lumpur. Shell Shared Service Center KL is a wholly owned subsidiary of Shell Overseas Investments B.V. It is one of six Shell Shared Service Centers globally, the other five are in Chennai, Glasgow, Krakow, Manila and Cape Town. |
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Shell Shared Service Center Kuala Lumpur supports five main business functions; Finance Operations, HR Services, Customer Service Center, Contracts & Procurement and Information Technology. Finance Operations Finance Operations is a high-performance professional service organization with more than 600 employees providing a wide range of finance, accounting and business services to Shell operating companies across several business sectors in the Asia Pacific and Middle East regions. The finance processes include: - Revenue: Master Data Maintenance, Processing Invoice and Billing Adjustments, Cash Application and Allocation, Monitoring of Debts, Account Reconciliation and Reporting, Intra-Group Transaction Processing
- Expenditure: Processing Invoices and Expense Claims, Payment Run Processing
- Record to Report
- Financial Reporting: Group and Local Reporting, Business Planning and Analysis
- Financial Accounting: Bank Reconciliation, End of Day (Cash Forecasting), Fixed Assets
- Hydrocarbon Management: Stock Recording, Reconciliation & Valuation, Accounts Payable, Contracts & Pricing, Customs & Excise, Chemical Stock Accounting - Management Information: Management Internal Reporting, Variance Analysis, Decision Support, Budgeting & Planning
- Governance, Risk & Assurance (Controls Framework): Controls Migration, Controls Assurance, Governance & Compliance, Design & Deploy
HR Services HR Services is set up to deliver a full range of cost effective HR services to Shell employees across Asia Pacific and the Middle East: - First point of contact for employees and managers to seek support and advise
- Enabling effective Self Service Capabilities
- Managing HR Data and Information
- Provision of HR Infrastructure
- Payroll Management
- Process HR Transactions
Customer Service Centre
The Downstream B2B Customer Service Center is a single touch point contact centre covering customer service order to cash activities for B2B, Retail and Lubricants across Malaysia, Singapore, Indonesia and Hong Kong. The CSC Global Customer Service Vision is “To Deliver World-Class Customer Service by Consistently Meeting our Customer Promises”.
Contracts & Procurement
Contracts and Procurement (CP) helps ensure that there is a standardization with regards to our efficiency in the management of monetary resources. CP supports Shell operations and capital projects by guaranteeing timely delivery of goods and services, to the right specification. Information Technology KL is the global hub for some of the Shell Group’s IT activities. Its service portfolio includes IT infrastructure services such as Desktop, Applications Hosting, Helpdesk and Telecommunications. Collectively, these services involve the support of more than 1,500 servers and 115,000 desktops across the Shell Group worldwide. It also provides business applications support and applications development, both predominantly SAP-based. IT operates on a truly global basis, and provides an opportunity to showcase Malaysian IT talents to the global Shell audience.
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Finance Operations, HR Services, CSC & CP
Bangunan Shell,
Changkat Semantan,
Damansara Heights,
50490 Kuala Lumpur. CSC (SuperKad)
Level 7, Tower 2,
Kelana Brem Tower,
Jalan SS7/15 (Jalan Spektrum),
47301 Kelana Jaya,
Petaling Jaya.
Information Technology
2340 Century Square,
Jalan Usahawan,
63000 Cyberjaya.
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