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International Customer Service Centre
Information about our International Customer Service Centre
New Contact Numbers for International Customer Service Centre (iCSC) from March 21
Please continue to contact our iCSC to place your orders by email, phone and fax or for any query you might have. For fuels spot pricing quotations only, please contact your Account Manager. For some countries, new secondary phone numbers are in place. From March 21, please start using the new contact details listed here.
| Country | Phone Number | Fax Number | Cluster Email Address | Secondary Number |
|---|---|---|---|---|
| Andorra | +63 2483 7691 | +31 20 7104956 | Internationalmarine-mesa@shell.com | +63 2490 8178 |
| Argentina | 08002664908 | 08002664909 | Internationalmarine-americas@shell.com | +63 2483 7693 |
| Australia | 1800109761 | 1800113194 | internationalmarine-asiapac@shell.com | +63 2483 7695 |
| Austria | +63 2483 7688 | +31 20 7104956 | internationalmarine-ger@shell.com | +63 2490 8171 |
| Bahamas | +1 8773040639 | +1 8773040646 | Internationalmarine-americas@shell.com | +63 2483 7693 |
| Bangladesh | +63 2483 7696 | +31 20 7104956 | Internationalmarine-mesa@shell.com | +63 2490 8178 |
| Belgium | 0 800 81063 | 0 800 81064 | Internationalmarine-europe@shell.com | +63 2483 7691 |
| Bermuda | +63 2483 7693 | +31 20 7104956 | Internationalmarine-americas@shell.com | +63 2490 8175 |
| Brazil | 0800 761 1722 | 0800 761 1720 | Internationalmarine-americas@shell.com | +63 2483 7693 |
| British Virgin Islands | +63 2483 7693 | +31 20 7104956 | Internationalmarine-americas@shell.com | +63 2490 8175 |
| Brunei | +63 2483 7695 | +31 20 7104956 | internationalmarine-asiapac@shell.com | +63 2490 8177 |
| Canada | 18772513914 | 18772513915 | Internationalmarine-americas@shell.com | +63 2483 7693 |
| Chile | 1230 020 5580 | 1230 020 5578 | Internationalmarine-americas@shell.com | +63 2483 7693 |
| China | 4001 201071 | 4001 201072 | internationalmarine-greaterchina@shell.com | +63 2483 7694 |
| Croatia | +63 2483 7689 | +31 20 7104956 | Internationalmarine-med@shell.com | +63 2490 8172 |
| Cyprus | +63 2483 7688 | +31 20 7104956 | internationalmarine-ger@shell.com | +63 2490 8171 |
| Denmark | 80 60 22 20 | 80 60 22 21 | Internationalmarine-neurope@shell.com | +63 2483 7692 |
| Egypt | +63 2483 7689 | +31 20 7104956 | Internationalmarine-med@shell.com | +63 2490 8172 |
| Estonia | +63 2483 7688 | +31 20 7104956 | internationalmarine-ger@shell.com | +63 2490 8171 |
| Faroe Island | +63 2483 7692 | +31 20 7104956 | Internationalmarine-neurope@shell.com | +63 2490 8174 |
| Finland | 0800918286 | 0800918287 | Internationalmarine-neurope@shell.com | +63 2483 7692 |
| France | 0805540518 | 0805540519 | Internationalmarine-europe@shell.com | +63 2483 7691 |
| Germany | 0800 5890827 | 0800 5890828 | internationalmarine-ger@shell.com | +63 2483 7698 |
| Greece | 008 004 414 6941 | 008 004 414 8154 | Internationalmarine-med@shell.com | +63 2483 7689 |
| Guyana | +63 2483 7693 | +31 20 7104956 | Internationalmarine-americas@shell.com | +63 2490 8175 |
| Hong Kong | 30712989 | 30712990 | internationalmarine-greaterchina@shell.com | +63 2483 7694 |
| India | 0008004401915 | 0008004401917 | Internationalmarine-mesa@shell.com | +63 2483 7696 |
| Indonesia | 001803442058 | 001803442056 | internationalmarine-asiapac@shell.com | +63 2483 7695 |
| Ireland | 1800995059 | 1800995060 | Internationalmarine-neurope@shell.com | +63 2483 7692 |
| Israel | +63 2483 7689 | +31 20 7104956 | Internationalmarine-med@shell.com | +63 2490 8172 |
| Italy | 800924064 | 800 915965 | Internationalmarine-med@shell.com | +63 2483 7689 |
| Japan | 0120-977430 | 0120-977630 | Internationalmarine-showa@shell.com | +63 2483 7697 |
| Kuwait | +63 2483 7696 | +31 20 7104956 | Internationalmarine-mesa@shell.com | +63 2490 8178 |
| Latvia | +63 2483 7688 | +31 20 7104956 | internationalmarine-ger@shell.com | +63 2490 8171 |
| Lebanon | +63 2483 7689 | +31 20 7104956 | Internationalmarine-med@shell.com | +63 2490 8172 |
| Lithuania | +63 2483 7688 | +31 20 7104956 | internationalmarine-ger@shell.com | +63 2490 8171 |
| Luxembourg | +63 2483 7691 | +31 20 7104956 | Internationalmarine-europe@shell.com | +63 24908173 |
| Malaysia | 1800 88 1528 | 1800 88 1535 | internationalmarine-asiapac@shell.com | +63 2483 7695 |
| Malta | +63 2483 7689 | +31 20 7104956 | Internationalmarine-med@shell.com | +63 2490 8172 |
| Monaco | +63 2483 7691 | +31 20 7104956 | Internationalmarine-europe@shell.com | +63 24908173 |
| Netherlands | 0800 0900003 | 0800 0900004 | Internationalmarine-europe@shell.com | +63 2483 7691 |
| New Zealand | +63 2483 7695 | +31 20 7104956 | internationalmarine-asiapac@shell.com | +63 2490 8177 |
| Norway | 80030728 | 80030729 | Internationalmarine-neurope@shell.com | +63 2483 7692 |
| Oman | +63 2483 7696 | +31 20 7104956 | Internationalmarine-mesa@shell.com | +63 2490 8178 |
| Panama | +63 2483 7693 | +31 20 7104956 | Internationalmarine-americas@shell.com | +63 2490 8175 |
| Paraguay | +63 2483 7693 | +31 20 7104956 | Internationalmarine-americas@shell.com | +63 2490 8175 |
| Philippines | 1800 14410551 | 1800 14410552 | internationalmarine-asiapac@shell.com | +63 2483 7695 |
| Poland | 800702213 | 800702214 | internationalmarine-ger@shell.com | +63 2483 7688 |
| Portugal | +63 2483 7691 | +31 20 7104956 | Internationalmarine-europe@shell.com | +63 24908173 |
| Qatar | +63 2483 7696 | +31 20 7104956 | Internationalmarine-mesa@shell.com | +63 2490 8178 |
| Russia | 88005550119 | 88005550122 | internationalmarine-ger@shell.com | +63 2483 7688 |
| Saint Kitts and Nevis | +63 2483 7693 | +31 20 7104956 | Internationalmarine-americas@shell.com | +63 2490 8175 |
| Saudi Arabia | +63 2483 7705 | +31 20 7104956 | Internationalmarine-mesa@shell.com | +63 2490 8178 |
| Singapore | 1800 6221752 | 1800 6221753 | internationalmarine-asiapac@shell.com | +63 2483 7695 |
| South Africa | +63 2483 7689 | +31 20 7104956 | Internationalmarine-med@shell.com | +63 2490 8172 |
| South Korea | 080 403 0880 | 080 404 0880 | internationalmarine-asiapac@shell.com | +63 2483 7695 |
| Spain | 900812125 | 900812128 | Internationalmarine-med@shell.com | +63 2483 7699 |
| Sweden | 0201605826 | 0201605827 | Internationalmarine-neurope@shell.com | +63 2483 7701 |
| Switzerland | +63 2483 7688 | +31 20 7104956 | internationalmarine-ger@shell.com | +63 2490 8171 |
| Taiwan | 0800666730 | 0800666731 | internationalmarine-greaterchina@shell.com | +63 2483 7694 |
| Thailand | 001 800 441 6773 | 001 800 441 6777 | internationalmarine-asiapac@shell.com | +63 2483 7695 |
| Trinidad & Tobago | 1 8883241837 | 1 8883257736 | Internationalmarine-americas@shell.com | +63 2483 7693 |
| Turkey | 0811-288-0001 | +31 20 7104956 | Internationalmarine-med@shell.com | +63 2483 7689 |
| UAE | 80004440559 | 80004440392 | Internationalmarine-mesa@shell.com | +63 2483 7696 |
| UK | 0800 0288526 | 0800 0288581 | Internationalmarine-neurope@shell.com | +63 2483 7692 |
| Ukraine | +7 4992723761 | +7 4992723762 | internationalmarine-ger@shell.com | +63 2483 7688 |
| Uruguay | +63 2483 7693 | +31 20 7104956 | Internationalmarine-americas@shell.com | +63 2490 8175 |
| USA | 8773040639 | 8773040646 | Internationalmarine-americas@shell.com | +63 2483 7693 |
| Venezuela | +63 2483 7693 | +31 20 7104956 | Internationalmarine-americas@shell.com | +63 2490 8175 |
| Vietnam | +63 2483 7695 | +31 20 7104956 | internationalmarine-asiapac@shell.com | +63 2490 8177 |
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