Dear Valued Customer,
New Ways of Working
Shell is changing our ways of working. We are introducing new and standard processes for handling every aspect of our relationship with you in the most efficient way – from order to delivery. These changes will be made in March and April, 2011.
In the following sections, we explain what the changes are and how they may benefit the way we do business together. We are pleased to introduce Shell eServe, an easy to use, free and secure online portal that will be of help when managing your business with us, new features in our used lubricants analysis service, RapidLubeAnalyst (RLA Opica) and new contact details for our International Customer Service Centre.
If, after reading the following sections, you require more information, please contact your Account Manager. Thank you for your patience and continued support as we make these changes. We look forward to continuing our business together in the future.
Yours faithfully
Sjoerd Post
Vice-President, Shell Marine Products
