Shell has served Hong Kong for nearly one hundred years, providing customers with the best products and excellent services. We never stop improving quality. In 1995 the establishment of Shell Customer Service Centre highlighted our commitment to customers. In 1998 we moved a step further, launching the " Shell Service Pledge" in which we adopt the highest and strictest service standards to fulfill our customers' needs of high-quality service that gives you an edge to grasp potential opportunities. Staffed by experienced and dedicated Customer Service Officers and equipped with advance computer system, Shell Customer Service Centre provides you with top-quality one-stop-shop customer service that is reliable, convenient and tailor-made to your needs. Shell, as your business partner, provides you the best to give a boost to your business.
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At Shell, we believe that you - our customer - has a right to expect excellent service from us. This is why we established our Customer Service Centre, staffed by well-trained Customer Service Officers and equipped with advanced computer systems and a state-of-the-art telecommunication system, all designed to provide the most reliable and personalized service to you.
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One feature of our Centre is the one-stop-shop approach towards customer service. With just one phone call, you can place orders, check the status of product deliveries, make account enquiries and obtain technical product information. Our perfomance pledge so that you will never have to remember a host of different telephone numbers for different services nor wait forever on the phone for service while being passed from department to department.
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