FAQs

{only include this question for countries where more than one version of the Shell Citibank Credit Card is available}
What cards are available and how do they differ?
{Insert county-specific card variants and details on how they differ}

Who is eligible to apply for the Shell Citibank Credit Card?
{Insert country-specific eligibility info}

Is there an annual fee?
{Insert country-specific info}

How can I apply for the Shell Citibank Credit Card?
You can apply online by clicking here, call Card Services on {insert number for your country} or pick up an application form from a Shell service station. {Delete any methods which are not available in your country}

{only include this question for countries where online account management is available}
Can I manage my Shell Citibank Credit Card account online?
Yes, you will be able to manage your account using a secure, online service. 
Where can I use the Shell Citibank Credit Card?
The Shell Citibank Credit Card is a MasterCard/Visa {delete as appropriate for your region} and can be used in millions of outlets and ATMs worldwide.

What is the interest rate for the Shell Citibank Credit Card?
{Insert rate}

What is the spending limit on the Shell Citibank Credit Card?
Credit limits and interest rates will vary depending on your circumstances. They are calculated for each individual customer. You can spend regularly within the individual limits set on your card, as long as you make the necessary minimum monthly repayments.

Where can I find my nearest Shell service station?
Use this tool to find your nearest Shell service station

How can I earn cash back with my Shell Citibank Credit Card?
You can earn 3% cash back on Shell fuel purchases from participating service stations in {Great Britain} and 1% on Shell fuel purchases overseas - plus 1% on all other purchases you make anywhere else.  All you need to do is keep buying Shell fuel in {Great Britain} each month, and we will automatically credit your account with the cash back you have earned. #

How do I use the cash back I have earned?
Your cash back will be automatically credited to your Shell Citibank Credit Card account, provided you keep buying Shell fuel each month. Your cash back will only be redeemable against the value of future Shell fuel purchases in {Great Britain}.  
Does the cash back apply to diesel fuel?
Yes. It applies to all Shell fuels purchased from Shell service stations in {Great Britain}.

What happens if I do not buy any Shell fuel with my Shell Citibank Credit Card?
If you do not make a Shell fuel purchase in {Great Britain} for one month, the Shell cash back you have previously earned will be carried forward to the next month and saved for you to redeem against Shell fuel purchases. If you do not purchase Shell fuel in {Great Britain} for six months or more, any Shell cash back you had earned will be lost.
{or insert local rebate expiry condition for your country if above not applicable}

How can I change the PIN for my Shell Citibank Credit Card?
{Insert country-specific info}

Who do I contact if my card is lost or stolen?
Contact Card Services on {insert number for your country} (or {insert number for your country} when calling from abroad) as soon as possible.*

Who do I contact if I have a query on my existing account?
You can call Card Services on {insert number for your country}, or {insert number for your country} when calling from abroad.*

# Subject to Terms and Conditions
* Calls may be monitored and/or recorded for training and quality purposes