Main content | back to top
General terms & conditions of sale and addenda
This page contains the general terms and conditions of sale for those Shell companies marketing Chemicals products. The addenda as referred to in these terms and conditions can also be found on this page.
- Americas
- Asia Pacific/Middle East
- Europe/Africa
- Addenda
- Addenda - Service and delivery standards for rail and truck deliveries

The general terms and conditions of sale are listed by region and then by Shell company. By clicking on the region you will be redirected to find the general terms and conditions of sale for the respective operating companies in that region. At the bottom of the table the applicable addenda can be found.
To view the general terms and conditions of sale associated with each operating company, click on the related PDF link.
Americas
| Americas - General Terms and conditions of sale | |
|---|---|
Shell Chemicals Americas Inc | Download (PDF, 74 KB) - opens in new window |
Shell Chemicals Americas Inc (French) | Download (PDF, 80 KB) - opens in new window |
Shell Chemicals Canada Ltd | Download (PDF, 74 KB) - opens in new window |
Shell Chemicals Canada Ltd (French) | Download (PDF, 79 KB) - opens in new window |
Shell Chemical LP | Download (PDF, 74 KB) - opens in new window |
Shell Compañía Argentina de Petróleo Sociedad Anónima-Chemicals Division (“Capsa”) | Download (PDF, 72 KB) - opens in new window |
Shell Compañía Argentina de Petróleo Sociedad Anónima-Chemicals Division (“Capsa”) (Spanish) | Download (PDF, 52 KB) - opens in new window |
Shell Mexico SA de CV | Download (PDF, 80 KB) - opens in new window |
Asia Pacific/Middle East
| Asia Pacific/Middle East - General Terms and Conditions of sale | |
|---|---|
Shell Chemicals Japan Ltd | Download (PDF, 73 KB) - opens in new window |
Shell Chemicals Japan Ltd (Japanese) | Download (PDF, 275 KB) - opens in new window |
Shell Chemicals Philippines, Inc | Download (PDF, 155 KB) - opens in new window |
Shell China Limited | Download (PDF, 74 KB) - opens in new window |
Shell China Limited (Chinese) | Download (PDF, 211 KB) - opens in new window |
Shell Eastern Petroleum (Pte) Ltd (Singapore) | Download (PDF, 152 KB) - opens in new window |
Shell Eastern Trading (Pte) Ltd (Singapore) | Download (PDF, 151 KB) - opens in new window |
Shell Hong Kong Ltd | Download (PDF, 80 KB) - opens in new window |
Shell Trading (ME) Pvt Ltd | Download (PDF, 75 KB) - opens in new window |
Europe/Africa
| Europe/Africa - General Terms and Conditions of sale | |
|---|---|
Shell Chemicals Europe BV | Download (PDF, 79 KB) - opens in new window |
Shell Chemicals Europe BV (Dutch) | Download (PDF, 85 KB) - opens in new window |
Shell Chemicals Europe BV (French) | Download (PDF, 77 KB) - opens in new window |
Shell Chemicals Europe BV (German) | Download (PDF, 80 KB) - opens in new window |
Shell Chemicals Europe BV (Italian) | Download (PDF, 79 KB) - opens in new window |
Shell Chemicals Europe BV (Polish) | Download (PDF, 73 KB) - opens in new window |
Shell Chemicals Europe BV (Spanish) | Download (PDF, 74 KB) - opens in new window |
Shell Company of Turkey Ltd | Download (PDF, 102 KB) - opens in new window |
Shell Company of Turkey Ltd (Turkish) | Download (PDF, 111 KB) - opens in new window |
Shell South Africa Energy (Pty) Ltd | Download (PDF, 77 KB) - opens in new window |
Addenda
| Addenda | |
|---|---|
Ethylene oxide product application clause | Download (PDF, 53 KB) - opens in new window |
HSSE addendum including attachment for road transport | Download (PDF, 71 KB) - opens in new window |
| Invoice delivery service agreement | Download (PDF, 79 KB) - opens in new window |
Marine provisions for Americas and Asia Pacific/Middle East for barge & vessel transport and for Europe for vessel only transport | Download (PDF, 161 KB) - opens in new window |
Marine provisions for Europe for barge transport or a combination of barge & vessel transport | Download (PDF, 321 KB) - opens in new window |
MEG/DEG/TEG clause | Download (PDF, 54 KB) - opens in new window |
Non-diversion addendum for non US sales of MEK, Toluene and/or Acetone | Download (PDF, 17 KB) - opens in new window |
Non-diversion addendum for US sales of MEK, Toluene and/or Acetone | Download (PDF, 42 KB) - opens in new window |
Rail tank car lease attachment (Americas) | Download (PDF, 113 KB) - opens in new window |
Addenda - Service and delivery standards for rail and truck deliveries
| Addenda - Service and delivery standards for rail and truck deliveries | |
|---|---|
Service and delivery standards North America | Download (PDF, 51 KB) - opens in new window |
Service and delivery standards North America (French) | Download (PDF, 47 KB) - opens in new window |
Service and delivery standards Europe | Download (PDF, 45 KB) - opens in new window |
Service and delivery standards Europe (Dutch) | Download (PDF, 54 KB) - opens in new window |
Service and delivery standards Europe (French) | Download (PDF, 51 KB) - opens in new window |
Service and delivery standards Europe (German) | Download (PDF, 42 KB) - opens in new window |
Service and delivery standards Europe (Greek) | Download (PDF, 211 KB) - opens in new window |
Service and delivery standards Europe (Italian) | Download (PDF, 51 KB) - opens in new window |
Service and delivery standards Europe (Polish) | Download (PDF, 144 KB) - opens in new window |
Service and delivery standards Europe (Spanish) | Download (PDF, 56 KB) - opens in new window |
Service and delivery standards Europe (Turkish) | Download (PDF, 190 KB) - opens in new window |

