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Service and delivery standards
As one of the leading global suppliers of high quality chemical products and services, we are continually working to improve the way we do business. Read more in our service and delivery standards.
To help our customers get the most from their operational relationship with us, the brochures available for download below set out an overview of the clear and simple standards and guidelines that apply when buying chemicals for delivery by road and rail in Europe, the US and Canada.
In the event of a conflict between your contract with a Shell chemicals company, or its General Terms & Conditions (including the Service and Delivery Standard Addenda that can be accessed using the link below) those terms will take precedence over the content of the documents below. We may update parts of these brochures and/or the Addendum from time to time.
Service and Delivery Standards Addenda
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Service and delivery standards | |
Country and language | Download PDF |
|---|---|
Service and delivery standards USA/Canada - English | Download (pdf, size 439 kB) - opens in new window |
Service and delivery standards Europe - English | Download (pdf, size 499 kB) - opens in new window |
Service and delivery standards Europe - Dutch | Download (pdf, size 493 kB) - opens in new window |
Service and delivery standards Europe - French | Download (pdf, size 879 kB) - opens in new window |
Service and delivery standards Europe - German | Download (pdf, size 485 kB) - opens in new window |
Service and delivery standards Europe - Greek | Download (pdf, size 614 kB) - opens in new window |
Service and delivery standards Europe - Italian | Download (pdf, size 480 kB) - opens in new window |
Service and delivery standards Europe - Polish | Download (pdf, size 1030 kB) - opens in new window |
Service and delivery standards Europe - Spanish | Download (pdf, size 518 kB) - opens in new window |